The entitlement part come in when there is trouble with the order. People are slow. People **** up. This should be expected. Potentially having to make a phone call to fix a problem should be expected. Thinking everything should get fixed without any effective effort put out on your behalf is entitlement.
The fact that we are having a conversation pertaining someone bitching about how they shouldn't have to make a $2 phone call screams entitlement. Dude needs to suck it the **** up, make the stupid call, and move on with his life... not bitch about how 'he shouldn't have to do this' on the Internet. Or better yet, just quit buying online lambic because his experience was so horrible.