Online supplies

[Rev2010]

Hey thanks so much guys for the feedback! It's definitely good to know this seems to be the norm with Midwest. I think I'll try another supplier next. As I said, one thing I require as a consumer is quick shipping and good communication. Thanks again.


Rev.

 

[Steelers77]

Sorry, never heard of you.

For those of you who have not heard of us, we have been a vendor on HBT for about a year. We are a small company that kinda started on accident but we embraced it and have been steadily growing over the last year. When we started this endeavor we just sold hops but have increased our inventory 10 fold and now offer most basic home brewing supplies.

So come check us out

Farmhousebrewingsupply.com

Cheers,

John

 

[Yooper]

So it's now late Friday evening and still no tracking number, no update as to whether my order shipped or not, and no response to my customer service email. Can anyone else comment on their shipping? Are they one of those companies that just ships and never provides tracking info? (I have a cigar company that does that even though they claim to send a tracking I've never got one). Or do they usually take half a week or more to ship?


Rev.

What did they say when you called them? When I had an item missing, I called them and they answered the phone on the second ring. They sent my missing item FedEx and I had it the next day so I could brew! If you haven't called them, you haven't given them a chance.

 

[Rev2010]

If you haven't called them, you haven't given them a chance.

I haven't called them, I emailed their support address. That said I disagree that I need to call them to give them a chance being they're an online retailer. They should ship quickly without me having to follow up with them. It's been 4 days now with no word on my order, is that really a reasonable business transaction? Most companies I deal with ship within 24 hours and provide a tracking number. Some ship in 24 and never provide a tracking number but when it arrives 2-3 days later I don't care too much since it got to me quickly. If I have to call them to "check on them" I don't consider that a great way of handling business. Come Tuesday (being Monday's a holiday) if I still don't hear from them I will call them and express my displeasure. Of course at that point it won't matter much because I will do business elsewhere.


Rev.

 

[Yooper]

I haven't called them, I emailed their support address. That said I disagree that I need to call them to give them a chance being they're an online retailer. They should ship quickly without me having to follow up with them. It's been 4 days now with no word on my order, is that really a reasonable business transaction? Most companies I deal with ship within 24 hours and provide a tracking number. Some ship in 24 and never provide a tracking number but when it arrives 2-3 days later I don't care too much since it got to me quickly. If I have to call them to "check on them" I don't consider that a great way of handling business. Come Tuesday (being Monday's a holiday) if I still don't hear from them I will call them and express my displeasure. Of course at that point it won't matter much because I will do business elsewhere.


Rev.

That's up to you. My point was that they are a bricks and mortar "real" store as well, and they have good customer service. Maybe their website lost your order, maybe they already sent it out, maybe they are just slacking on the order. I don't know, but they are open even on weekends, and you could call right now and get your answer instead of stewing and being mad.

 

[rjwhite41]

I haven't called them, I emailed their support address. That said I disagree that I need to call them to give them a chance being they're an online retailer. They should ship quickly without me having to follow up with them. It's been 4 days now with no word on my order, is that really a reasonable business transaction? Most companies I deal with ship within 24 hours and provide a tracking number. Some ship in 24 and never provide a tracking number but when it arrives 2-3 days later I don't care too much since it got to me quickly. If I have to call them to "check on them" I don't consider that a great way of handling business. Come Tuesday (being Monday's a holiday) if I still don't hear from them I will call them and express my displeasure. Of course at that point it won't matter much because I will do business elsewhere.


Rev.

I've ordered from midwest a lot over the last 10 years and I have rarely had shipping delays (usually only around holidays). I have had the items arrive before I received the tracking number though. I would agree with Yooper that you should call if you believe there is a problem. I live in Iowa and get my stuff in 3-4 days, it may take a little longer since you are in New Jersey.

 

[Rev2010]

you could call right now and get your answer instead of stewing and being mad.

Nah I'm not fuming mad. If I were I'd have inserted one of these -> heh.

I ordered bottles and sanitizer for my next brew. But, I can't start my next brew yet anyway because I won't order my yeast yet with the temps being under freezing for several days in a row (just to be safe), so it's not critical it get here immediately. I just don't like when businesses do this. Take your order, charge your card, and then ship whenever the heck they get around to it. Just not a good way to do business IMO.

As for brick and mortar stores... sigh... there are none right around me. I've checked, there are ZERO brewing supply stores in Manhattan that I could find. There is one in Brooklyn, and I used to live there, but now it's way too much a pain to travel out there especially being I'm in Bayonne NJ now. Come to think of it though... I haven't checked for any homebrew supply stores near my house, only my workplace! Hmm, I'll look that up next. Thanks for helping me to think of that!


Rev.

 

[birvine]

This is an interesting thread. When some like to go to endless lengths to save $1 but then complain when they do not do back flips. Interesting.

B

 

[Rev2010]

Yooper, I called them. The shipment indeed when out the day after ordering, expecting delivery Wednesday. That's good to know. Still sucks they don't send a tracking (got it over the phone) and never responded to my email, but that's fine as long as I know they shipped my order out quickly.


Rev.

 

[Justibone]

Rev, here ya go.

http://lmgtfy.com/?q=homebrew+supply+bayonne+new+jersey

A local is very helpful when you're starting out.

 

[Rev2010]

Rev, here ya go.

http://lmgtfy.com/?q=homebrew+supply+bayonne+new+jersey

I checked, there are none anywhere right around me or even in my city. Seems the closest one is the one in Brooklyn. I don't drive so going there is out.

Tis ok though. I've ordered everything I need for the next two beers online. I have all the ingredients coming from NorthernBrewer, the bottles and sanitizer coming from Midwest, and a bottle tree and Vinator coming from LabelPeelers.com. My wife also ordered me another Cooper's Homebrew kit as a birthday gift from Makebeer.net so I can have two brews going at the same time.


Rev.