I posted the following in the Vendor Showcase "Free Shipping" thread before I knew this forum existed:
I've since disputed the charge with my credit card company. At this point, I cannot consider them an honest merchant. An honest merchant would have been more responsive. I've seen this before, it's never a good thing.
Update: 2011-12-23, after disputing the charge, Jeff asks if this is my first communication (far from it). Then he tells the shop not to send anything since I've disputed the charge. He states:
This is total BS. That's not how bank's process credit card disputes and if he has half a brain he knows that. This is not the first credit card dispute to come his way. I have to question either his competence or honesty. I don't know if he's going out of business now or not, but these are all classic signs of such.
Anyone else having troubles with shipments from Keg Cowboy? I place an order for a wort chiller on December 7th (supposed in stock), but I have yet to receive it. The order status shows "shipped" but I've only received a hose that was part of the order. There's no tracking information and they aren't responding to e-mail requests or posting on their web site about the order.
Are they just flaky or should I be worried? They seem to have several fans here, but currently, I don't see why.
Update: Well, their voice mailbox is full, they don't respond to e-mail and my credit card was charged on December 8th. Looks like I'm going to have to dispute the charges.
Are they still in business?
Are they just flaky or should I be worried? They seem to have several fans here, but currently, I don't see why.
Update: Well, their voice mailbox is full, they don't respond to e-mail and my credit card was charged on December 8th. Looks like I'm going to have to dispute the charges.
Are they still in business?
I've since disputed the charge with my credit card company. At this point, I cannot consider them an honest merchant. An honest merchant would have been more responsive. I've seen this before, it's never a good thing.
Update: 2011-12-23, after disputing the charge, Jeff asks if this is my first communication (far from it). Then he tells the shop not to send anything since I've disputed the charge. He states:
Our hands are tied as the charge has been disputed with the bank which they may process the refund without contacting us.* So now we can neither refund the purchase or send the product until the bank contacts us. - Jeff
This is total BS. That's not how bank's process credit card disputes and if he has half a brain he knows that. This is not the first credit card dispute to come his way. I have to question either his competence or honesty. I don't know if he's going out of business now or not, but these are all classic signs of such.