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What do you love/hate about your LHBS??

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Found a 4pk of Bourbon County Brand Stout. Enjoyable, but not worth the price tag to me at least.
 
Cons:
It only has Wyeast yeast.
Selection of hops isn't great and they're expensive $3/oz.
It's the only one around.
It's too small.
****ty crush even two times through (personal best is 66% eff biab).
The dude creeps me out.

Pros:
Open 7 days a week.
Flat grain rate.
I once had 2 free shots of moonshine.
 
Things that make a LHBS stand out: Knowledgable staff, Empowering the employees to make decisions, a price matchin policy. A no hassle customer satisfaction policy. A loyalty program to reward repeat consumers and using your database to recomend different brews based on past purchases. And freebies, bottle openers, mail openers, coozies type of stuff too. Hope this helps, just make sure your customer service is better than the rest and you will do well in the industry.
Bob
 
Have a good location near people. I live in a populated area of my county but both of my "LHBS" are at least 30 to 45 minutes away. They are kind out in the rural areas, so going there takes up a couple of hours. Because of that I only go there if I happen to be out by them.
 
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