Things that make a LHBS stand out: Knowledgable staff, Empowering the employees to make decisions, a price matchin policy. A no hassle customer satisfaction policy. A loyalty program to reward repeat consumers and using your database to recomend different brews based on past purchases. And freebies, bottle openers, mail openers, coozies type of stuff too. Hope this helps, just make sure your customer service is better than the rest and you will do well in the industry.
Bob