Well this wasn't a company review when it started. And I'm not sure why you decided to use the conversation from a group of people that have never seen our used the product who are talking about how weak and unnecessary the product is as a review but I guess it is better than nothing!
The thread was in violation of the forum's rules against promotion of a commercial business by anyone other than forum sponsors. I moved it here because my other option was to delete it. I thought I was doing you a favor, but if you'd prefer that I delete it, I can do that.
Also, the OP is a customer of yours, so this fits in the company review forum, in my opinion.
Generally, posts by non-customers in the review threads are not allowed, but rather than wholesale deleting much of those posts and your responses to them, I thought it was helpful to the members here to leave them and move the thread here. From here on in this thread, though, as I said in the posts above, only reviews from actual customers will be allowed, plus reasonable and limited responses from you, if necessary.
I'm not on here "promoting" the product as much as I am trying to clear up the confusion and misinformation. They said the handles looked weak so I made them a video showing how strong they were, they said they have a t-shirt to block light so I made a video to show how much light they block, they said they wanted a drop test with a full carboy so I said I would make one. Am I not allowed to interact like that?
No, not in the general or technical forums, talking with potential customers about your product is promoting it. Forum sponsors may do that in the Sponsor Showcase forum, but no where else in the forum. Any business, sponsor or non-sponsor, though, may respond in a direct and limited way to reviews in this company review forum, which is why I moved the thread here, so that your posts could stay up.
To be clear, no one can use HBT as a base to build their commercial business, unless you decide to advertise on it by becoming a Sponsor. For what its worth, I have no financial interest in the forum, I'm just a lowly moderator who tries to keep things generally within the rules and orderly.
A few days ago, I sent you a private message about this, did you see it? If you'd like to learn more about being a sponsor, follow the link in my post above or contact TxBrew, the forum's administrator.
If you don't agree with my moderating decisions, I have no problem with you discussing it with TxBrew, also. I'm just trying to do what I think is best, within the rules of the forum, for the benefit of the members. Tx is fair and does occasionally overrule the moderators.