I've used NB for 99% of my orders but recently found morebeer.com they give free shipping on orders overy 59.00. I'm not affiliated with them just a pleased customer. Don't think I've ever had an order under 60.00 so what is there to loose? NB seems to me like they have to always have the gimmick of the week on their site to attract new brewers.
Man that's a lotta cake!
Did you buy a sabco?
That's awesome service from Northern. Nice that they went the extra mile, even if it wasn't their fault.I ordered three beer kits from them about a week and a half ago. The box arrived on my doorstep beat to hell and back and stacked on a much lighter (and probably more fragile) package addressed to my wife. Here's a pic.
That's what I saw as the UPS truck was driving off. I contacted Northern Brewer to let them know and offered to send them the pic for verification (I don't know how to do that through their feedback system). Good thing is, the contents were all good. I was worried, since it was an all-grain order, one or more of the bags would be ripped and grain spilled everywhere.
Everything looked good and I wasn't really expecting (or worried about) a reply, but the next day I saw where a Jules Z had emailed letting me know that replacement kits were on their way out "ASAP". I wasn't even charged for the replacement order! Wow.
IMO, Northern really didn't have to go that far to meet my satisfaction. This was clearly UPS's fault but Northern deserves my highest praise for "making it right" (even though they are not to blame).
So Jules, if you read this a big thank you to you and the folks at Northern.
As for UPS....go f%$# yourselves.
I used to get those, but I haven't bought from them online in quite a while, so the email carpet-bombing has subsided. NB is a 20 minute drive for me, so I go in person.I love NB but had to temporarily bow out of their emails over the holidays. I feel like they were emailing me every day!
............I've gotta admit I was almost hoping they screwed up, so I could get some bonus grains or yeast or something from them................
Yeah, same here. I've got an order pending -- it's day 4 and hasn't shipped yet. That's new in the past year or so. Before then, with the flat rate shipping they would get it out within a day or so. Now if you want it processed that fast, you have to bump up to the next level of shipping priority, which of course costs more.
That's true but it's not actually the shipping that's different. The flat rate and the next level of shipping are shipped the same way. What's different is the processing time at the warehouse. With the expedited shipping they fill it right away. With the flat rate it typically takes a few days to fill the order at the warehouse.