First off, NB has great customer service as always. They’ve already worked on fixing the issue. Just a heads up though, I ordered Nelson hops through them and it didn’t come in the usual NB packaging. Came from BSG - they were old stale smelling, no pungent fruit aroma- just a dead grass smell. So for now heads up ordering that. But they have already got 2 other hop replacements coming so I can dry hop without worry. I did toss in 2 packages of the old smelling BSG in the whirlpool & was going to dry hop the 3rd, but I better not- hopefully all comes out ok. Thanks again to NB.