Same thing happened to me about a year ago. Didn’t realize at the time that NB bought out AIH and AHS. I think I ordered from AIH, and got my order within about a week but it was a hodgepodge of NB-branded hops and other accessories.
You are being very nice, and that is a good thing.
Just seems to me like NB would have leveraged the physical locations of those stores to make the ordering, warehousing, and shipping situation more streamlined. Multiple warehouses/stores to ship to different regions throughout the country.
That's what a rational person would think, but the corporate bean counters are not rational people. The ONLY thing they think about is "where are we spending six cents that we could NOT spend"....
Right.. The funny thing is, if you hand out a couple thousand $10 off coupons, you could scrap together enough money to hire an employee or two.
Yours may be the best post in the thread. In the 80s, I worked in a camera store on commission, one of a few family owned stores in the area. The staff was very knowldgeable about the products and photography. A few of us made some money here and there at photography. Some so-called customers came in with their latest issue of Popular Photography magazine with the New York City mail order camera store ads and want us to match their price. They also liked pumping us for our knowledge — then didn’t buy anything, taking me away from assisting paying customers.
I could be wrong, but based on the experience I had, the brick and mortar operations are separate from their online ops. In my effort to talk to someone about my order, I called the Milwaukee store, and the guy I talked to said he didn’t have any access to the online orders.
Visual +1. And ...
It's likely that they (Northern Brewer) will be OK 6 (12, 24, ...) months from now.
It's plausible that the stores and the web site are separate "internal accounting units".
The guy at my LHB says Molson owns them (I think it was molson he said, none the less it was one of those monster beer companies). NB is terrible. I only just started using them and they screwed up 80% of my first few orders, including screwing up an order they had to send me to send me items they forgot from an order. And then their customer service reps are super condescending. They attempted to make things right with a rather large gesture (after several days of nightmare customer service) but I'm not sure it is good enough. Particularly if they can't get orders right. I would NEVER recommend them. The LHB guy says more beer is betterNot sure who owns them anymore. I think it’s an investment group.
I’ve got Amazon Prime too, but I still get most of my stuff in a couple of days at worst. Maybe my standards are too high, but I expect to get most in-stock items from a seller within a week. I don’t think that’s unreasonable, but maybe it is.
Morebeer is definitely better right now, but NB customer service has been great every time I've needed to deal with them. The only issue I've had is a delay in processing and shipping. Sometimes more than a week or two. But when I actually have to contact them, they've been extremely helpful.
www.bchhold.com
Retail Subsidiaries | Blackstreet Capital Holdings
Blackstreet Capital Holdings seeks investments in lower middle market retail businesses in out-of-favor industries or undergoing transition.
A simple web search will allow you to identify the current owner (hint: it's not one of those monster beer companies).
A simple web search will allow you to identify the current owner (hint: it's not one of those monster beer companies).
That's good to know, however I am finding it quite surprising how averse to having conversations this site it. Yes of course an internet search is always an option but what is the problem with talking to people. A simple "that's inaccurate information and this is why" would suffice. I joined this site to talk to people and invite people to correct things I am learning/been told/or am doing wrong with my brewing, not get directed back to the internet to spend more time wasting my life going to boring rabbit holes. You can find anything with a "simple" search online, but if that's the preferred method on this site then what is the point of it? I was watching this site for a while before a started posting and this is far too common a response. There is nothing wrong with just chatting with people like you normally would face to face. We don't sit down have a beer with friends/acquantances and tell them to do a "simple internet search" before they talk, why do it here? It's counter productive to a conversation and certainly doesn't encourage people to ask questions. This is the very reason so many posts on here come with lengthy qualifiers rather than just getting to the point of the question/post. People are clearly afraid to say some "wrong". (phone did something weird there for some reason)
I am going to have to disagree a little bud. If you read a lot of the posts asking questions you will see that the more info you give up front, the less questions need to be asked back to help you.
Rather than researching to resolve the conflicting information, you chose to pass along the incorrect information.
