Midwest Problems

[MikeRoBrew1]

When I read things from a catalog, a web site, or what is printed on the door to the grain room, I tend to just type what those words said. So when they tell me the grain and extract is fresh weekly, that's what I type. Accusations that I work there are just sad - read my posts or look at my count I am a relatively new brewer. I dont work for any brew store, obviously.

Just because an order gets misshipped, that's that's a pretty minor problem. Every store in existance has misshipped at some point. But now you have generated almost 1,000 views where you knock midwest in public. Over 6mo yeast that worked fine and they offered to replace? Bottlecaps?!? Come on, man!!

 

[runs4beer]

If you read through the post and determent for yourself that it is a miner problem and will continue to buy from them why do expect other will do any difference, it's just one post?

Now, what if every day you see a different thread about disappointing service or merchandise would you buy from them, get my point? I sure most people reading this can all think for them selves.

I’m sure every store has had problems and I’m sure you could find a post about those problems here.
My allegiance to the uses of HBT is stronger then that to Midwest

Don’t take it personally, I just thought it was funny that you wrote that, I think it stuck in my mind too but because my experience w/ the yeast was so contrary to that statement.

 

[mikeysab]

I like Midwest, never had a problem with them. I've had problems with other OLHBS's, but never Midwest. I've gotten several kits from them, and they were all great.

 

[WrongCoastBrewery]

I recently went to Midwest's new warehouse location, they just moved in very recently. I was very impressed and will for sure shop there again soon. Their grain selection was greatly expanded and all grains and extracts were guaranteed to be fresh every week. The yeasts were also delivered weekly. Kits are assembled on site, I saw the workers putting them together. The only make enough kits to fill the shelf in the store (at least that I could see), which is not more than 20 kits of each recipe.

I also go to Brew n Grow all the time and they are the very helpful and knowledgeable. Their selection cannot rival a warehouse like Midwest but they know me by name.

In my opinion you should go back and change your original post, considering the info changed from near-expired goods, to 5 month old yeast. You said you didn't even have any problems with the fermentation, so whats the problem?

I don't really see how this helps anybody. There are tons of brew stores online. Buy from whoever you prefer. Another posted pointed out that you're going to get an argument from people for this post, but if someone just wants to talk crap about a store, of course you are. I can easily go out and find ten positive opinions too.

I was the OP and my comment was about the bad service and asking if this was anything anyone else was experiencing. Talking crap about someone/something is based on perspective. If I complain about a store for bad service or what not, you as a loyal customer see it as talking crap. Besides the old saying goes that one bad experience and ten people here about it. I would say this post goes to prove that.

 

[jmferris]

I just recently placed my first order with them, so I do not have a large base to draw upon yet. However, the experience was good enough that I will go through them again. I did also notice that there was a bit of lag time between the order being placed and getting notification that it shipped. Luckily, I did get my order on the day before brew day. It was cutting it close, but I will build that in to the next time I order.

My yeast experience with them was quite good, though. When I had gotten my delivery from them, my WLP002 vials were both just a mere ten days old.

 

[JorgeIsKing]

Up until recently, I've gotten all of my ingredient kits from Midwest. I also got my initial equipment kit from them. I have never had any problems. Everything has arrived pretty quickly and in good condition. The only reason I didn't get my last one there was because I was using a recipe I found on here and it was easier to put it together at Brewmaster's Warehouse.

I guess it's a case of YMMV.

 

[MikeRoBrew1]

Sorry if I came across too negative, not really my intent.

 

[WrongCoastBrewery]

Sorry if I came across too negative, not really my intent.

No biggie man. I will say that when something is crap, I call it. But on the flip side of that, I will give props. They re-sent my order and gave me a few upgrades and goodies. While the goodies were small, its still a gesture of good faith that they intend to do better.

Upgrades were faster shipping, a couple of pint glasses, and White Labs yeast for one of the kits. The other two had Wyeast. I will probably give them another chance.

So right now I am sitting at 0.500 average with them, which in baseball is good.