LBS didn't ship nor email

[balto charlie]

I am trying to be a nice guy but am losing my patience. I ordered 125.00 worth of supplies almost 2 weeks ago(12 days) and quickly received an email stating they would ship in 3 days and send me an email w/ shipping info. Last I've heard from them. I emailed on Monday(day9) just to figure out what is up, no reply. A second email went out Wednesday(day11) again asking for info, no reply. I emailed today and no email. When I was going to place my order I asked a couple of questions and received immediately email replies. I'm holding off writing their name as 1 bad rap equals 10 good recommendations. I don't mind the slow shipping but they should drop me a line and tell they are having problems. Luckily it is kegging supplies and not yeast and hops. How much longer should I wait until I cancel my order through paypal. Thanks Charlie

 

[Beerrific]

I would try calling. Ask for an explanation as to the delay and as to why your e-mails have been ignored.

 

[ShortSnoutBrewing]

Yeah, picking up the phone will give you faster results. E-mail is fine for the beginnings of things, but at this point in the process you need to just pick up the phone and talk to some one.

 

[Bobby_M]

morebeer???

 

[Rick_R]

morebeer???

Yes, please, I'll have more.

Rick

 

[MULE]

I am trying to be a nice guy but am losing my patience. I ordered 125.00 worth of supplies almost 2 weeks ago(12 days) and quickly received an email stating they would ship in 3 days and send me an email w/ shipping info. Last I've heard from them. I emailed on Monday(day9) just to figure out what is up, no reply. A second email went out Wednesday(day11) again asking for info, no reply. I emailed today and no email. When I was going to place my order I asked a couple of questions and received immediately email replies. I'm holding off writing their name as 1 bad rap equals 10 good recommendations. I don't mind the slow shipping but they should drop me a line and tell they are having problems. Luckily it is kegging supplies and not yeast and hops. How much longer should I wait until I cancel my order through paypal. Thanks Charlie

IMHO, That kind of money and time equals walking in the place. Which LHBS in MD did you order from?

 

[Rick_R]

I am trying to be a nice guy but am losing my patience. I ordered 125.00 worth of supplies almost 2 weeks ago(12 days) and quickly received an email stating they would ship in 3 days and send me an email w/ shipping info. Last I've heard from them. I emailed on Monday(day9) just to figure out what is up, no reply. A second email went out Wednesday(day11) again asking for info, no reply. I emailed today and no email. When I was going to place my order I asked a couple of questions and received immediately email replies. I'm holding off writing their name as 1 bad rap equals 10 good recommendations. I don't mind the slow shipping but they should drop me a line and tell they are having problems. Luckily it is kegging supplies and not yeast and hops. How much longer should I wait until I cancel my order through paypal. Thanks Charlie

Leave out the "bad rap" sentence, change the "theys" & "thems" to "yous" in the above and e-mail it to them. Should get you a reply.

Rick

 

[balto charlie]

Well I called last Friday. He apologized profusely and promised to ship today. He said he was recently swamped and it was only himself and 1 other. We'll see.
FWIW I didn't order from a Maryland store(wish I had) and it was not Morebeer.

 

[balto charlie]

Well I finally gave up and canceled my order, numerous emails and 2 calls!!. Money refunded immediately. 3.5 weeks waiting for nothing. I finally ordered last Thursday from
http://www.brewersdiscount.com/
and had it Monday. Charlie

 

[Rhoobarb]

Well I finally gave up and canceled my order, numerous emails and 2 calls!!. Money refunded immediately. 3.5 weeks waiting for nothing. ...

So, where did you originally buy from? Might help others avoid your woe if they know in advance.