Kegcowboy.com

[nut4wine]

I've tried every way that is available to contact these guys and nothing. I have no idea whats going on with my order and I haven't heard a thing from them. It really is unbelievable.

I only heard from them after I disputed the charge with my bank.

 

[WhiteToad]

Thats weird that these problems are being blamed on the move. I had this problem with them last April when it took 3 weeks to get a Perlick faucet and shank. I was told that it was their suppliers problem and "sometimes" things get backordered. This was after several emails that were never answered and a couple phone calls.

Perlick had a huge issue on their 525 faucets last year due to a defect and reportedly were not selling them for months. Some of you may remember the chatter about " do I have a defective Perlick" going around. It seems like there was a recall. Anyway it seems that it was about April when Brad left their shop and was replaced with the recently fired manager.

Anyway I have seen in other threads that the manager and everyone else in Houston was fired due to complaints and the owner is going to be hand's on for shipping in North Carolina instead of Texas. IMO seeing the Houston store before the owner moved away and seeing the store after .......the employees deserved to be fired.

 

[teal]

I don't know what to believe but there's enough consistent smoke around these guys where I HAVE to believe there's some fire.

I'll never do business with them. There's just too much going on with them - all the time. Too many threads.

 

[Rickycore]

I'm suppose to hear something today concerning the status of my order from Jeff. I haven't heard anything yet its still early though. I am getting a little nervous now that their web site is down.

 

[Rickycore]

Jeff is fixing it. He's the real deal.

 

[TheMan]

They had to be some really bad employees to let it get this bad...It's like they just sat around and did nothing. Didn't anwer phones, emails or anything.

If the store starts getting some better reviews in the future I'll consider buying from him when I need. But this whole mess kind of put me off for a long while.

 

[Crito]

Wasted gas going to their store just to find it has closed and moved to a different state.
A few days before going to the empty store, I tried to call and email the company asking what they have in Stock at their store... no answer.

I am going to spend my money at a place with better service. (not keg cowboys).

 

[chrismcdaniel3128]

Just Received my order,everything was just as ordered, a little patience goes a long ways,
and will be repeating business with keg cowboy,

 

[DakotaRules]

I just got my order! I love keg cowboy! Jeff is the real deal and all the past problem should be fixed.

All I know is that the old store in Texas was the shipping hub but due to issues internally Jeff shut it down.

He moved the store to the Carolina's and that's where everything will be shipping from.

I have spoken to Jeff numerous times and he has always answered my questions and emails.

I just hope that the bad press doesn't hurt his future. His prices are good and he's always improving. I've been an advocate for them because I had a great service from Jeff and John when they first started.

Thanks!

 

[grouperdude]

Wasn't sure where to post this, but I do want to share my experience with Keg Cowboy.

Long story
I placed an order for a 4 tap home kegging set up, along with a pre order for a plate chiller. Well I didn't see the part where the whole order won't ship until the chiller arrives in April. So I called trying to break the order up since I'm not patient and want to keg! To cut to the chase, there was a confusion and my order it didn't ship on the date we set. So I called today, And wow their costumer service is great! Its going out this week with priority shipping, the chiller is going to be shipped with free shipping and some fittings and tubing for the chiller thrown in for free!! :rockin:

Short story,
Keg Cowboy rocks and they will go above and beyond with there customer service to make sure your satisfied. Ill be buying from them again soon

 

[lafolielapper]

I too ordered a 4 tap set from keg cowboy....including two ball lock kegs. I have had nothing less than great customer service from day one with Jeff. Unfortunately, one of my corny kegs was completely smashes...the bottom was oval shaped and the handle was broken. Also the liquid post poppit was jammed up inside the post, and the air dip tube was made of plastic and had a broken cap/rim. I am working with Jeff with now to remedy the situation, and will report back with I can only assume with be good news.

Again, I am not blaming Jeff or anyone at KG for the oversight, and otherwise have nothing but good things to say about this company and their prices.

 

[grouperdude]

Im sure jeff took care of you, they really are a stand up company.

 

[fusa]

Are people still having problems with this site? I recently placed a large order, but they still haven't responded to questions about the status for the order. What contact information are people using? The only I can find is [email protected], no telephone or other email addresses.

 

[Lgaddy44]

I wish I'd have found this thread earlier. I'm in the same boat it appears. I placed a large order (over $600), and had my credit card charged, what is now 31 days ago. I've traded a few emails since the order was processed, questioning some of the specifics, such as chrome/SS shanks and fittings, as I'd like to recieve SS and MFL fittings, and would like to be sure that this was noted.

Although, they've responded to my emails, I have yet to have these questions or a possible lead time confirmed for my order. Now I'll obviously not have my kegerator ready for the Memorial Day weekend, as I'd hoped. I'm still hoping to get this resolved, because I fear the process of disputing the charges and getting a refund will be worse than trying to give KC a little more time.

In addition, I've ordered (4) kegs from Keg Connection the other day. Two days later, I've received notice that the kegs have shipped already. So far so good with my first order from Keg Connection. I wish I could say the same for Keg Cowboy.

 

[Lgaddy44]

and even as we watch the days go by, they are still quite efficient at passing out more coupons.......(sigh)

 

[fusa]

I've sent an email to kegcowboy asking for my $450 purchase to be refunded. No response yet, I'll give them a few more hours then file a fraud claim with my bank.

With so many complaints about this company, how are they listed as a vendor here?

 

[Lgaddy44]

Please keep us informed as to how that pans out.

 

[fusa]

In tried making a claim through my bank. They said I have to wait 15 days, which is not until the 29th. They did provide a telephone number they have on record for kegcowboy. Its not in service.

This company is a rip off. I am extremely pissed off having done business with them, and they being allowed to be listed as a vendor on this website.

 

[DakotaRules]

I know on another thread, the 40 plate thread, that they are having email issues.

Has anyone tried PMing Jeff from their HBT account?

 

[Lgaddy44]

I've been in touch with him directly on their company email account, with no resolve. I have recieved responses via email in a pretty reasonable amount of time, but all responses were more acknowledgement that they received my email, not answering any of my questions.

Like others on this thread have commented, I can understand delays, and waiting, but there should still be better communication. If it's going to be a month, just let me know and let me decide if that's how long I want to wait. I've recieved no indication of a forecasted shipment/delivery date whatsoever.

 

[nut4wine]

The only time I got a response from Keg Cowboy was after I disputed the charge with my credit card company. I don't know if their problems stem from incompetence or dishonesty, but I wouldn't do business with them again on a bet.

 

[CidahMastah]

wow - can't believe people still buying from here, no matter what the price.

 

[HollisBT]

In tried making a claim through my bank. They said I have to wait 15 days, which is not until the 29th. They did provide a telephone number they have on record for kegcowboy. Its not in service.

This company is a rip off. I am extremely pissed off having done business with them, and they being allowed to be listed as a vendor on this website.

Pm'ed you.

 

[Getzinator]

FWIW- I would like to defend AHS for any negative allegations against them. I've read the entire thread and the only thing against them is a few pieces of circumstantial evidence. There were some correlations between people buying things from them and a string of identity theft charges. Anyone who is into statistics knows: Correlation does not imply causation.

On top of that I have seen Forrest himself offering help, discounts, and in some instances 100% free goods unsolicited. Just goodwill toward this community in general.
I don't claim to be smarter than anyone else, but I am smart enough to not turn on someone without undisputable evidence.

 

[SwampassJ]

FWIW- I would like to defend AHS for any negative allegations against them. I've read the entire thread and the only thing against them is a few pieces of circumstantial evidence. There were some correlations between people buying things from them and a string of identity theft charges. Anyone who is into statistics knows: Correlation does not imply causation.

On top of that I have seen Forrest himself offering help, discounts, and in some instances 100% free goods unsolicited. Just goodwill toward this community in general.
I don't claim to be smarter than anyone else, but I am smart enough to not turn on someone without undisputable evidence.

These aren't the droids you are looking for.

 

[CidahMastah]

these aren't the droids you are looking for.

haha

 

[k47k]

i placed a large order for my keezer build, the perlicks were on back order. i explained to jeff that i had a party memorial day weekend and inquired if they would be instock in time.

he called me back and said he would send regular faucets and when the get the perlicks they would send them along with a box to return the standard faucets.

I received the order today, as long as i receive the perlicks as promised id say im pretty happy with the service thus far.

 

[Getzinator]

These aren't the droids you are looking for.

Hahaha, I know it wasn't the main topic of this thread, but I saw it addressed in the earlier pages.

:fro:

 

[lewdog50]

When I placed my order, I did not hear a word from them until I started to threaten them with file a complaint with their attorney general. I eventually received my order almost 5 weeks after I ordered, but only after I had to threaten them with legal action. Why is this company still allowed on this site with so many complaints?

 

[Minjin]

Keg Cowboy advertising Memorial Day Sale, giving out discount coupons for purchasing keg kits. Placed order on 5/23 and still havent recieved my order. Placed email on site no reply!
Called phone number, I however did recieve a return call. Regulators on backorder.
Who in the hell has a sale without having the parts in stock????? Unbelieveable!
Mods need to remove kegcowboy's ads and get him off here. I could have placed the order with one of the big companies and gotten it within 5 days. Trying to help the little guy and get kicked in the nutz.....

CAVEAT EMPTOR!!!!!!