Kegcowboy.com

[Pappers_]

How do you did this sub-forum on the regular web site? On my iPhone it is under the home brewing community category. On the regular web I can find it anywhere. Curious?

What?!? You make no sense. First, you have two typos that make your post illegible. Second, its exactly where it always is - Company Reviews under the Homebrewing Community forum. Third, what the hell are you "curious" about? That you lack the basic skills to use the internet?

 

[Pappers_]

Its unfortunate that so many non-customers are jumping into this thread to pile onto this company. Its not right - let the customers have their say, they don't need non-customers jumping into this.

 

[alestateyall]

What?!? You make no sense. First, you have two typos that make your post illegible. Second, its exactly where it always is - Company Reviews under the Homebrewing Community forum. Third, what the hell are you "curious" about? That you lack the basic skills to use the internet?

Go back and read it now. I changed one word and think it is understandable. I am sorry you couldn't figure it out.

Also, I don't see this forum under home brewing community in the screen shot below.

 

[alestateyall]

Its unfortunate that so many non-customers are jumping into this thread to pile onto this company. Its not right - let the customers have their say, they don't need non-customers jumping into this.

I am a customer.

 

[tre9er]

What?!? You make no sense. First, you have two typos that make your post illegible. Second, its exactly where it always is - Company Reviews under the Homebrewing Community forum. Third, what the hell are you "curious" about? That you lack the basic skills to use the internet?

I'm sure much of that was auto corrected

 

[Pappers_]

Go back and read it now. I changed one word and think it is understandable. I am sorry you couldn't figure it out.

Also, I don't see this forum under home brewing community in the screen shot below.

View attachment 67230

You fixed one of your typos, not both. Can you find it on the regular website or can't you?

Of course I could figure out what you meant. You have some half-baked conspiracy theory, but can't be bothered to type a legible post.

Maybe there was a glitch and you couldn't find the thread. But its there now, was there ten minutes ago. Frankly, from this brief exchange, I'm more likely to believe that its your error. To insinuate with your "Curious?" that there's something untoward going on is ridiculous.

 

[alestateyall]

Pappers_, are you Having a bad night? Is there anything I can do to help?

 

[Pappers_]

Pappers_, are you Having a bad night? Is there anything I can do to help?

You can stop making ill-informed insinuations about the people who run this site.

 

[alestateyall]

What part of the word curious is an insinuation against the people who run this site? I find it curious that I could not find it. I provided a screen shot. I still don't see it. That is curious to me.

Please relax.

PS. Sorry about the typos. I now know that bothers you. I will put my best foot forward in the future.

 

[zachattack]

I am usually a pretty patient fellow but Keg Cowboy can F**K OFF.

I think that sums up this thread nicely.

 

[Steelers77]

I think part of the problem is this company reviews topic area is hidden under the home brewing community category. It should in the vendor showcase category so people requesting coupons from kegcowboy see it and can get feedback from other users before ordering.

I agree with this. There was another discussion about this exact point when another vendor (not me) was questioned about their service.

 

[Minjin]

After a long discussion with Jeff, I will be getting my parts. Too much to explain, Keg Cowboy dropped the ball and took full responsibility for their actions. He offered to refund my money, or get the part in question that was missing from a competitor and have it shipped to me. I opted for the latter. He also threw in a bonus item which was greatly appreciated. So the moral of the story is **** happens! But communication is key. A short phone call or email could do wonders for a business. I believe some housecleaning is in order for KegCowboy.

 

[alestateyall]

I agree with this. There was another discussion about this exact point when another vendor (not me) was questioned about their service.

I am glad a vendor agrees with this point. I made this suggestion to HBT through the report problems thread (I didn't know where else to put the suggestion). I haven't heard back yet.

PS. I have had good experiences with Farmhouse on 2 orders!

 

[zachattack]

But communication is key. A short phone call or email could do wonders for a business. I believe some housecleaning is in order for KegCowboy.

I think this is everyone's chief complaint. It's OK if my stuff is backordered, it's not OK when you say "all orders ship in 1-4 days" on the website when 90% of your inventory isn't in stock.

I know I wrote a full review a few pages back, but yesterday I had a chance to really break down one of the 3 kegs I got from these guys and clean it out. They claim they clean all the kegs:

The kegs have been cleaned and soaked in a hot cleaning solution, re-rinsed, lubed and re-pressurized to check the seals.

But all 3 of mine smelled very strongly of soda. I took one of them completely apart. The two post o-rings were both dry and cracked, the two dip tube o-rings disintegrated when I pulled the dip tubes out, and the lid o-ring reeked like soda. A 1-hr soak with hot PBW (plus all the o-rings replaced) and the keg smells fine. It's pretty obvious they didn't soak anything in a hot cleaning solution, and a lubed o-ring wouldn't be dry and cracked.

So now I have to say their product is crappy in addition to their service. Great.

 

[alestateyall]

I think this is everyone's chief complaint. It's OK if my stuff is backordered, it's not OK when you say "all orders ship in 1-4 days" on the website when 90% of your inventory isn't in stock.

I know I wrote a full review a few pages back, but yesterday I had a chance to really break down one of the 3 kegs I got from these guys and clean it out. They claim they clean all the kegs:

The kegs have been cleaned and soaked in a hot cleaning solution, re-rinsed, lubed and re-pressurized to check the seals.

But all 3 of mine smelled very strongly of soda. I took one of them completely apart. The two post o-rings were both dry and cracked, the two dip tube o-rings disintegrated when I pulled the dip tubes out, and the lid o-ring reeked like soda. A 1-hr soak with hot PBW (plus all the o-rings replaced) and the keg smells fine. It's pretty obvious they didn't soak anything in a hot cleaning solution, and a lubed o-ring wouldn't be dry and cracked.

So now I have to say their product is crappy in addition to their service. Great.

My 2 kegcowboy kegs also did not appear to have been cleaned. They smelled strongly of Pepsi and there was what appeared to be syrup in them.

The website also claims their keg kits come with "Our own High 69 CO2 Regulator". My kit came with a taprite regulator. I asked the owner about this and he said they were out of the high 69 and the taprite is a better regulator. That was fine but I noticed from scanning other HBT threads that they had been out of the high 69 regulators for months. Why not change the website to match the product you are shipping?

In the end my order was slow to arrive, I hated the communication process (or lack thereof), the packaging sucked and cracked my first regulator's gauge housing, I didn't receive what the website said I was ordering, and the legs were not cleaned.

I cleaned the kegs, keg cowboy replaced the damaged regulator, and I replaced all the o-rings. Everything is now working great.

Bottom line: I will never do business with this company again.

 

[Kegcowboy]

Thank you. The website will be down tomorrow afternoon for upgrades. The upgrade is an attempt to provide better communication on shipping as well as more shipping options for international customers. Try and get your orders in before 3 EST. Enhanced site is scheduled to go live on Thursday. Orders placed before upgrade will experience the same enhancements.

__________________

 

[BoomerHarley]

Lol

 

[zachattack]

Thank you. The website will be down tomorrow afternoon for upgrades. The upgrade is an attempt to provide better communication on shipping as well as more shipping options for international customers. Try and get your orders in before 3 EST. Enhanced site is scheduled to go live on Thursday. Orders placed before upgrade will experience the same enhancements.

__________________

I agree with BoomerHarley.

We've all outlined your problem for you, and it's that you're dishonest with customers and you just plain don't care. A new website isn't what you need. There are plenty of ways to communicate now (HBT, e-mail, phone), you've just done an awful job of responding to all of these methods. You need to take responsibility for your poor communication instead of blaming a new store, a crappy website, or anything else. And you certainly need to tell people to expect a 1-2 month lead time on all orders. And if you advertise a keg as cleaned, it had better be cleaned.

You're the worst kind of business owner. Your store has so many problems, there are so many upset former customers, and you're trying to expand, advertise, and give away coupons instead of changing your attitude and actually trying to fix the problem.

Finally, you need to man up and apologize to us instead of thanking us for complaining about how awful you are.

If your house is falling apart, a new front door won't help...

 

[Kegcowboy]

I appreciate the advice. Yesterday we addressed the outdated verbiage on the High 69 regulators.........thanks for pointing that out. As previously mentioned the shipping communication will hopefully improve with today's upgrade. The keg description needs to change as it was a description from a vendor who is no longer selling kegs so we will change to more accurately reflect the quality from the two remaining wholesale keg vendors.

 

[tre9er]

I agree that it would be nice to hear you say that you are going to diligently work on communicating with your customers in a timely manner rather than keeping them in the dark. A new website doesn't solve the problem of customers contacting you with questions about their order and receiving no response, unless you have a robot that can read and respond to emails/phone calls with accurate information and also make business decisions such as grant refunds, etc.

 

[zachattack]

Wow it's like talking to a brick wall

 

[BoomerHarley]

Wow it's like talking to a brick wall

But he'll happily send you a 7% off coupon within the hour.

 

[mjdonnelly68]

Add me to the list of customers frustrated with KegCowboy.

A couple of months ago, I order a three way splitter for my C02 tank and some misc keg parts. The order was around $55.

A few weeks after I received my order, I received a second duplicate order. I sent several emails to KC asking what I should do with the extra order - no response. Finally, I received a call from KC asking if I received a second order (no mention of the emails). I said I had and asked them to arrange to have the second order picked up for return. KC told me that it wasn't worth the expense of having the second order picked up and suggested I just keep the second order.

While I can always use another C02 splitter, I told KC that I didn't think it was right for them to be out of a $55 order. KC said that if I would send back the order at my expense, they would send me a brew kit for my trouble. That sounded like a fair deal, so I repackaged the second order, trucked myself down to the post office and sent it back to them.

When they received the order back, Jeff sent me a credit for the postage and that was it - no beer kit, no explanation as to why KC decided to credit only the postage and not honor their original offer.

Now I'm not going to lose sleep over a beer kit and I know I did the right thing by KegCowboy. I also know that I was utterly frustrated by KC during the episode. I'm also a little bent that they don't seem to take their commitments seriously.

I almost never post negative comments about a vendor, I know how hard it is to make a small businesses work. But I do think that one of the things we do as a community is share information to make things easier for each other. I've come to the conclusion that it's probably easier to do business with someone other than Jeff and KegCowboy.




**UPDATE: To his credit, Jeff from KegCowboy did PM me after I posted this and offered to make things right.

 

[nut4wine]

The question will be if anything beneficial is actually done to make things right. These guys seem long on promises and short on delivery. Please let us know if he actually follows through on anything.

 

[BoomerHarley]

At what point will homebrewtalk stop putting up with this garbage?

 

[H-ost]

At what point will homebrewtalk stop putting up with this garbage?

There is a sticky at the top of this forum explaining why HBT will not simply delete vendors. Short story is they have to be scammers to be removed, which is totally agreeable.

 

[jmeister]

Seems like it would make sense to move the vendor review section up into the vendor section of the forum, instead of down here at the bottom.

 

[mjdonnelly68]

At what point will homebrewtalk stop putting up with this garbage?

For the record, I don't think vendors should be removed from the site unless they are proven to have engaged in fraudulent business practices.

It's a vendor's choice if they want to focus on another part of their business at the expense of customer service (like price or delivery time frame or selection etc...). They should still be able to market their products and services to customers who also value other things ahead of customer service.

I think the forum's purpose is to share information about experiences with the vendor (good and bad) and let the members decide who they are comfortable doing business with.

I don't expect the folks at homebrewtalk.com to protect me from a less than stellar vendor (but I do appreciate it when other members steer me away from vendors that might be less than stellar).

It's only fair to assume that there are exponentially more people who have had hassle free, positive experiences with KegCowboy (unfortunately, they are less motivated to post to the site).

 

[mjdonnelly68]

The question will be if anything beneficial is actually done to make things right. These guys seem long on promises and short on delivery. Please let us know if he actually follows through on anything.

Again and to his credit, Jeff seemed very willing to make good once I posted to the forum.

 

[nut4wine]

Again and to his credit, Jeff seemed very willing to make good once I posted to the forum.

It's only going to be to his credit if he follows through. If he does, more power to him. I won't hold my breath.