Ever have a credit card number stolen???

[Amity]

I had a few Pokerstars.net charges on my CC that were caught by my Mastercard security. They notified me and I have a new card on its way right now.

 

[Spartan1979]

I was downloading data into quicken Saturday evening and had a fraudulent charge. I was not aware of the AHS connection until I read a thread on another forum. I had made my first purchase from them on Sunday, February 6 and had a fraudulent charge on Feb 11 for over $800. I was not a member of this board until yesterday so there is no connection there. Chase has taken care of the fraudulent charge so I'm not out any money, but I do have to deal with informing companies that make automatic charges to my CC of the new CC account. PITA.

I will say that, except for them being the source of my credit card number being stolen, I was pleased with the service I received from them.

 

[FrewBrew]

Yes, this is the sticking point that they won't seem to publically address. They store our/your CC numbers in a PC for up to 1.5 weeks before processing and destroying, per an email I have from AHS. There has been NO public comment about this even though I have asked that it be addressed several times. It would also seem to me that a store PC would be pretty easy to hack, esp if employees are using it to peruse the internet and picked up a bug somewhere. My anger and frustration have nothing to do with the money, it's mainly the above.

Yep, AHS just ensured I NEVER order from them. CC info should be sent direct to the clearing house and never stored on a local system (other than last 4 and approval code)

 

[stratslinger]

Actually, Forrest has repeatedly stated that it's not their practice to store the numbers. It's always possible that whoever emailed riverfrontbrewer that information was uninformed.

It might be in riverfrontbrewer's best interest to contact Forrest directly for clarification, as I doubt Forrest has the time to follow this thread as closely as many of us are doing right now. Just a suggestion, and I'd certainly be interested to hear what Forrest had to say.

 

[knotquiteawake]

I suppose whats tripping people up is that if the cards are processed by hand then they have to be displayed on the screen of the computer at some point which implies they are stored somewhere on some computer OR it could imply they are printed out and then shredded but never "stored".

 

[weirdboy]

If they are being processed by hand it doesn't matter if it's on a computer or not. Someone could just keep a list of everyone's CC info as they process it.

 

[riverfrontbrewer]

Actually, Forrest has repeatedly stated that it's not their practice to store the numbers. It's always possible that whoever emailed riverfrontbrewer that information was uninformed.

It might be in riverfrontbrewer's best interest to contact Forrest directly for clarification, as I doubt Forrest has the time to follow this thread as closely as many of us are doing right now. Just a suggestion, and I'd certainly be interested to hear what Forrest had to say.

I have no doubt he is following this thread just fine. It was stated once (post 522) that they don't store numbers....then when read post 536, that statement now reads....we don't store numbers, on our site.....Big difference in those 2 statements if you ask me.

 

[passedpawn]

I doubt Forrest has the time to follow this thread as closely as many of us are doing right now.

I'd say it is in his best interest to follow this thread closely. According to his posts, he has zero idea how this happened. Any data would seem useful, and this thread may be the only data he has.

Well, almost. I posted a thread on the brewing network's board last week to try to determine if this is an HBT thing or a AHS thing. There were only a couple of CC fraud comments, so it's hard to learn anything from that. None would have been telling, and a spate of them would have also.

 

[DaBiggin]

Actually, Forrest has repeatedly stated that it's not their practice to store the numbers. It's always possible that whoever emailed riverfrontbrewer that information was uninformed.

It might be in riverfrontbrewer's best interest to contact Forrest directly for clarification, as I doubt Forrest has the time to follow this thread as closely as many of us are doing right now. Just a suggestion, and I'd certainly be interested to hear what Forrest had to say.

Come on, wake up! Manually entering credit card numbers implies that the credit card numbers are stored for some period of time between when they're entered by the customer into the web app and when the employee manually keys them into the point of sale device.

 

[molson]

Come on, wake up! Manually entering credit card numbers implies that the credit card numbers are stored for some period of time between when they're entered by the customer into the web app and when the employee manually keys them into the point of sale device.

I completely agree with this, the numbers have to be stored someone in order for them to be manually entered later. Also since Forrest seems to be storing customer credit card information I hoped he's aware that he's probably in violation of PCI standards. Here are some sites he might want to check out:

http://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard
https://www.pcisecuritystandards.org/merchants/index.php

He has an obligation to protect sensitive customer information and needs to follow all PCI standards to ensure that he is doing so. Until he can prove that he is doing so I don't think I will feel comfortable ordering from him again. An easy solution would be to setup his website to pass all credit card transactions directly to his processor.

 

[sudbuster]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

 

[MikeG]

12345

 

[Walker]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

Your opinion was noted 2 days ago.

 

[sudbuster]

Your opinion was noted 2 days ago.

Just sayin'...

 

[DaBiggin]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

You are too funny. If you think it's not such a big deal, then why don't you offer to cover the losses the customers of AHS and their banks have incurred?

 

[ChshreCat]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

You need to find out if the badguys have your credit card number. Post it here and I'll check for you.

 

[sudbuster]

You need to find out if the badguys have your credit card number. Post it here and I'll check for you.

Why hadn't I thought of that? Yeah, just a minute....

 

[emjay]

12345

How did you get my PIN?! You are clearly the perpetrator… investigation over.

 

[user 40839]

Ugh. I ordered AHS them a fortnight ago, and did get a call from Chase asking if a hotel room in Mexico was an authorized charge (it was, we're headed there on vacation next week). I think I'll just call the credit card company tho, and cancel the card preemptively, since there seems to be WAY too many occurrences of fraudulent charges from them of late.

I do think it's somewhat bad form for AHS to have not reached out to customers about this by now. Something similar happened with another online company I use recently, and they immediately emailled everyone on their mailing list alerting them that there was a chance card numbers could have been compromised, and asked everyone to watch their cards over the coming weeks.

 

[r8rphan]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

Spoken like a man who hasn't considered what it might be like to be in the shoes of those who were affected... If it was 'you' whose life and business were disrupted, you might have just a 'wee' bit more interest and compassion...

Your comments are definitely 'drive by' in nature with an intent to 'agitate'... called "stirring the shyt".. and not helpful to the situation...

 

[Seven]

OH MY GAWD!! I wish I had known all this stuff. I just sent an order to Forrest today. What can I do? Someone help, please.......

Credit card fraud is a serious issue. I'm amazed that someone can come here, as you seem to be doing, to mock those who have had their financial information so blatantly mishandled/misused.

If you have something constructive to contribute then please do so. Otherwise, please have the decency and maturity to get your kicks elsewhere.

 

[funkadelicturkey]

Spoken like a man who hasn't considered what it might be like to be in the shoes of those who were affected... If it was 'you' whose life and business were disrupted, you might have just a 'wee' bit more interest and compassion...

Your comments are definitely 'drive by' in nature with an intent to 'agitate'... called "stirring the shyt".. and not helpful to the situation...

DWRHAHB, I'm sure Sudbuster was just trying to lighten the situation, I got my new card and my AHS order in the mail today! I'm looking forward to brewing beer, drinking beer, and ordering more ingredients form AHS!

 

[bovineblitz]

Given my previous impressions and experiences of AHS, I'm kinda surprised there's no official response to the thread's "obviously they store info" topic that's been going on for pages and pages... even a simple "we're changing things so that payment info goes thru a secure portal and the store never sees the #s" post would do a lot for us customers.

 

[bob1852]

Given my previous impressions and experiences of AHS, I'm kinda surprised there's no official response to the thread's "obviously they store info" topic that's been going on for pages and pages... even a simple "we're changing things so that payment info goes thru a secure portal and the store never sees the #s" post would do a lot for us customers.

I sort of agree...

But I also hope that Forrest and the rest of the AHS staff are working more towards the problem, rather than sitting here monitoring this thread. I mean; no offense to HBT, but what % of AHS' customers are members of this forum? Not that we should be "ignored" - but I'm sure as owner of one of the (or the?) largest homebrew stores in the nation; they are working on it.

I also find it laughable that many are so critical of AHS yet blindly hand over their CC to some pimply 19-year old at a restaraunt without thought of what said kid may be doing with your CC# and security code....

And before anyone starts the "don't cry for me Argentina" comments towards me that sudbuster is receiving; I was hacked from an on-line brew store before (not AHS); as well as many other CC fraud issues - so I know the problems. And if you're truly getting stuck with bad charges, I would highly recommend changing CC companies rather than bitching at other members on here...

Remember the post TxBrew made and olllllllo re-quoted a couple days ago.....

I know this is hard topic to talk about without getting angry, missing money is not an easy thing to be OK with.

I'm asking that everyone refrain from personal attacks, bypassing the censor, and generally being disrespectful.

I appreciate you all, and do not want comments left in off topic to cause issues.

 

[jhobson]

Bank refunded my money day after the fraudulent transaction posted. I've already made another purchase from AHS using a different card.

 

[r8rphan]

DWRHAHB, I'm sure Sudbuster was just trying to lighten the situation, I got my new card and my AHS order in the mail today! I'm looking forward to brewing beer, drinking beer, and ordering more ingredients form AHS!

I'm as smart assed as they come.. but even I am old enough to know there's an appropriate time and a place.. He's 'definitely' old enough...

But I was more or less just making an observation on his mockery.. I'm not taking it personal... That would be petty...

 

[r8rphan]

I just wanted to throw this out there...

Although this deal is a 'Major' PITA for me for a couple weeks, I 'did' get a great deal on some shiny new perlicks, that I would not have been otherwise able to afford at this time...

And while they don't make the PITA from this deal go away, they do make it easier to deal with... And down the road sometime, this event will be water under the bridge, but I will still have this wonderful new hat for my girlfriend, Miss Keggy.....

Three is better than one.. and although this isn't the fanciest hat at the church picnic, it beats the hell out of that stupid chrome pole with the single sticky grindy faucet!

And it's totally true what they say.. These things don't stick!

 

[Walker]

man, you totally ruined that beer by putting it in that nasty glass.

 

[r8rphan]

man, you totally ruined that beer by putting it in that nasty glass.

HaHa! Don' tell me 'bout nasty, I seen your 'piture!'
(or is it a mug shot)?

 

[r8rphan]

Notice that the perlicks are "Silver and Black"...

just sayin'