Ever have a credit card number stolen???

[riverfrontbrewer]

What I've seen is that they don't store numbers on their site....not that they don't store numbers on the computers in the store.

They do..

 

[riverfrontbrewer]

And there is still the answer that we are waiting for from Forrest himself, how long were our CC numbers and info stored on your in house PC's until they were processed and destroyed? I would like to see if your public answer jives with the AHS email answer that I WILL be sharing w everyone here?!

 

[Bensiff]

Hell, if they don't want to call call the local authorities and file a police report and get the investigation ball rolling then everyone here should file a report with their local agency. The agencies that actually pursue it will eventually all end up calling Austin PD to tie in with them and ask that they go talk to AHS, after they get a hundred of these calls from various agencies Austin PD will probably start digging. Then again, I'm willing to bet the financials are already looking into it, they seem to be right on top of contacting us for fraud indicating they may very well have flagged transactions out of AHS. It will be interesting to see...damn, and I kinda wanted to get a new plate chiller.

 

[Airborneguy]

The agencies that actually pursue it will eventually all end up calling Austin PD to tie in with them and ask that they go talk to AHS, after they get a hundred of these calls from various agencies Austin PD will probably start digging.

You're taking an awesome guess at how this stuff works, but it's wrong. The victim, by law, is the person who gets their info stolen. The only thing AHS could be the victim of is an electronic breach. Different states have different laws on this, so I don't know how that would be investigated in Texas. But as for the credit card losses, they would have to be investigated by the local authorities of the victim's residences.

Trust me. I get paid for this.

 

[riverfrontbrewer]

AB-

Normally, I am a fan of your post, but since you are not an FBi agent or Fed Marshal, or TX law enforcement agent....why not leave this one alone and go play in the NY sandbox?

 

[Airborneguy]

I know you got burnt, I've been reading your posts. If anything, I'm just trying to make sure the guys who got screwed know what to do. Armchair Detectives calling on Elliot Ness aren't going to help someone in your position. If Texas authorities call you, I'll bite my tongue, but it isn't going to happen.

PS.. I'm not saying they don't have some fault in this - they do - I'm just saying how the law works.

 

[r8rphan]

but this was an idea that I didn't read anywhere on the 29 d@mn pages.

Then you probably didn't actually read the '29 damn pages'.. because several people have suggested this possibility, including myself...

 

[r8rphan]

I place all of my online orders from my Mac. Although not totally immune to malware/spyware and DNS hacks, the system is pretty darned clean. I'm certain my CC numbers were obtained upstream.

CJ

Placed mine on my Mac too...

 

[r8rphan]

or if you want to use a card, open a separate account with a debit card and use it for online purchases only. fund the account with only what you plan to spend

That's my plan.. Was talking about this to my bank yesterday... The $7 a month account fee is worth the peace of mind...

 

[sudsmcgee]

That's my plan.. Was talking about this to my bank yesterday... The $7 a month account fee is worth the peace of mind...

Really, you're willing to pay $84 dollars a year for this?

 

[Bensiff]

You're taking an awesome guess at how this stuff works, but it's wrong. The victim, by law, is the person who gets their info stolen. The only thing AHS could be the victim of is an electronic breach. Different states have different laws on this, so I don't know how that would be investigated in Texas. But as for the credit card losses, they would have to be investigated by the local authorities of the victim's residences.

Trust me. I get paid for this.

I don't think I was clear. I wasn't suggesting that AHS call local authorities to have them deal with customers whose cc's were stolen. I meant the other direction. If AHS is indeed a victim of a crime, whether it be employee or vendor who stole proprietary data for criminal use (Washington's RCW have numerous laws on the books regarding theft of electronic and financial data and I assume most all states have similar) they need to have it investigated...so I was saying it needs investigated upwards to the source of the scumbags not downwards towards the victims.

 

[ChshreCat]

Maybe it's just me, but a lot of this seems like overkill. I use my debit card all the time, in person and online and I've never had a single issue. I'm sure it can happen, but so can a lot of things. If it happens, it'll suck, but when the dust clears I'll just go back to doing things how I always do. It's like... a car accident isn't going to stop me from driving my car. I'm not saying "get over it", but some folks are going a bit far, IMHO.

 

[sudsmcgee]

Maybe it's just me, but a lot of this seems like overkill. I use my debit card all the time, in person and online and I've never had a single issue. I'm sure it can happen, but so can a lot of things. If it happens, it'll suck, but when the dust clears I'll just go back to doing things how I always do. It's like... a car accident isn't going to stop me from driving my car. I'm not saying "get over it", but some folks are going a bit far, IMHO.

Spoken like a man who didn't have his checking account cleared out and multiple checks bounced because of it.

 

[r8rphan]

Really, you're willing to pay $84 dollars a year for this?

What's the alternative.. Just hope that there are no more bad guys out there that will steal my money and disrupt my life?

 

[Bensiff]

Maybe it's just me, but a lot of this seems like overkill. I use my debit card all the time, in person and online and I've never had a single issue. I'm sure it can happen, but so can a lot of things. If it happens, it'll suck, but when the dust clears I'll just go back to doing things how I always do. It's like... a car accident isn't going to stop me from driving my car. I'm not saying "get over it", but some folks are going a bit far, IMHO.

But, when you get into that car accident you want to be in a safe car and insured. Blindly giving out your debit card that has a direct link to your bank account is asking for serious trouble especially if you have a sizable bank account or automatic overdraft protection that draws from a line of credit or your savings account. It is much safer to use a credit card (particularly with lower credit limits) for such transactions. I don't think that is overkill, just good security advice. But then again, you probably weren't speaking about that kind of overkill .

 

[r8rphan]

Spoken like a man who didn't have his checking account cleared out and multiple checks bounced because of it.

That happened to you, and $84 still sounds like a lot?

 

[rawlus]

Spoken like a man who didn't have his checking account cleared out and multiple checks bounced because of it.

if this is happening, you need a better bank and cellphone notification of charges made by phone or internet. makes it real easy to see all acitivity as it happens. if you pick a good a bank, they actually give you the benefit of the doubt right up front, front you the money allegedly stolen while they investigate. you should also be filing felony larceny report with the local PD if this happened to you.

 

[bkov]

i had to pay $7.50 out my pocket just for a replacement card, no reason it should of happened

 

[TxBrew]

I know this is hard topic to talk about without getting angry, missing money is not an easy thing to be OK with.

I'm asking that everyone refrain from personal attacks, bypassing the censor, and generally being disrespectful.

I appreciate you all, and do not want comments left in off topic to cause issues.

 

[PorterIdontknowher]

What's the alternative.. Just hope that there are no more bad guys out there that will steal my money and disrupt my life?

The free alternative is get a no annual fee credit card, use it and pay it off every month.

 

[Hammy71]

Wow, I thought this thread died a long time ago. CC info is stolen everyday. From your bank, stores, hell even the gas station. Debit cards are a part of our lives just like cel phones. There is no realistic way to avoid using them anymore IMHO. Has stated in one of the earlier post....My card info got out and I haven't bought anything from AHS in months. It was tracked back to a college in another state that my wife is taking on line classes from. Not one of those technical schools you see advertised on line...but a friggin state university. Last time my cc info was stolen was about 2 years ago from Paypal. So, all saying go with Paypal because it's safer, I laugh in your general direction. I know it sucks when someone steals your money, chit....some a-holes broke into my house last year and stole alot more from me than mere tangible things. Your best defense is to check your account weekly on line for fraudulent charges and make sure you have a bank that will reimburse you for fraudulent charges. Both times that my card numbers were used without my permission, the money was back in my account within the week. Once again, it sucks. But weeks of bitching and making accusations aren't helping you get your money or a business keeps it's reputation.

 

[PorterIdontknowher]

Wow, I thought this thread died a long time ago. CC info is stolen everyday. From your bank, stores, hell even the gas station. Debit cards are a part of our lives just like cel phones. There is no realistic way to avoid using them anymore IMHO.

Really? I have never, ever made a purchase with a debit card.

There are these similar things called "credit cards" that have more protections for their users.

Both times that my card numbers were used without my permission, the money was back in my account within the week. Once again, it sucks. But weeks of bitching and making accusations aren't helping you get your money or a business keeps it's reputation.

And when your bank account gets cleared out are out that money for a week or more... merchants where your checks bounce charge fees, etc...why not a credit card?

WEEKS? 1st post was 2/7. Today is 2/13. And by seeing this thread some people are looking at their statements which is a good thing.

I guess you are overly sensitive. If you don't like the topic, don't read it. Also, don't read the "Nottingham Yeast" threads either... I think they'll put you in a bad mood...

 

[sudsmcgee]

The free alternative is get a no annual fee credit card, use it and pay it off every month.

Thank you. Exactly what was was thinking.

 

[sudsmcgee]

That happened to you, and $84 still sounds like a lot?

Nope, didn't happen to me because I used a cc before the dates affected. Just saying that it happened to others and its not a minor thing.

 

[Hammy71]

Really? I have never, ever made a purchase with a debit card.

There are these similar things called "credit cards" that have more protections for their users.



And when your bank account gets cleared out are out that money for a week or more... merchants where your checks bounce charge fees, etc...why not a credit card?

WEEKS? 1st post was 2/7. Today is 2/13. And by seeing this thread some people are looking at their statements which is a good thing.

I guess you are overly sensitive. If you don't like the topic, don't read it. Also, don't read the "Nottingham Yeast" threads either... I think they'll put you in a bad mood...

Wow, this thread hasn't upset me in the least...but your condensending tone....yep...that'll do it. Funny you think I'm the one that is sensitive....lmao. Oh well, I'll be the adult. bye, bye

 

[Beerrific]

I am going to as soon as I get this resolved one way or the other.
FWIW I blame no one but myself.I should have never used a debit card online.

most importantly...
F*@$ CITIBANK!

Email the CEO, email COO, email the CFO, email the VP, email the public relations person, email any (AND EVERY) corporate type you that you can find the email. Someone will respond.

Don't threaten the or any thing but calmly tell them that if it is not resolved you are going to tell all the government regulatory agencies and go to the TV stations. Use the anti-big bank sentiment out there to your advantage. I have done this once with a big bank and it worked well. Sometimes they need a wake-up call.

 

[jkarp]

Email the CEO, email COO, email the CFO, email the VP, email the public relations person, email any (AND EVERY) corporate type you that you can find the email. Someone will respond.

No. No they won't. Do you have any idea how much hate mail they get daily and where it goes? Hint: trashbin. These are the same a-hats that are foreclosing on active duty servicemen!

You really want to hurt these big banks? Don't give them your business. There's plenty of local credit unions who can give the same services with better customer service.

 

[Airborneguy]

...so I was saying it needs investigated upwards to the source of the scumbags not downwards towards the victims.

Gotcha. I still don't see the FBI getting involved, but he should notify Austin PD if Texas has laws that cover his end of this type of situation.

 

[Beerrific]

No. No they won't. Do you have any idea how much hate mail they get daily and where it goes? Hint: trashbin.

I have done it and got a phone call from a person in consumer relations within the day. Similar big ****** bank. I sent it to about 12 emails, about half bounced back, but I guess one made it through to someone.

 

[wildwest450]

Hit this morning by an attempted charge to Skype. Same credit card I used through pay pal to make a purchase at AHS on 1/16. Who knows if it's related. Capital one declined the charge and called immediately, no harm, no foul.



Edit, this charge did NOT go through paypal. I normally go through them, but didn't for some reason.