Alright, I am another satisfied customer of his, but not without a bit of worrying before I was satisfied. I ordered the Super Chiller XL from him about two months ago. I was a little concerned b/c of other experiences on the web. My motto is, if it looks too good to be true, it probably is and that was the case with this guy. First of all, the pictures are deceiving. I couldn't really tell what diameter the copper was, but I knew it was cheap, too cheap to be a large diameter even if the web site was a legitimate one, which it is. Even though I was worried, I still ordered it knowing that if it was fake, paypal would give me my money back. I ordered the IC and sent him an e-mail asking if I would get some sort of confirmation e-mail, but I got no reply. Well, about two weeks after my order I had a brew day and couldn't wait on this guy anymore, so I went to Home Depot and bought the stuff to make my own using BobbyFromNJ's video on youtube. Long story short, I got my TINY IC about a month after I placed my order, and never received any e-mail’s from him. I now put that IC in an ice bath which is connected to my other IC in my brew pot. Cools from boiling to 75* in about 15 minutes (I live in Texas and my hose water is about 90*.) I guess I would order from this site again, but keep this in mind, IF IT LOOKS TOO GOOD TO BE TRUE, IT PROBABLY IS!