I placed a order Sunday night, and got a email with shipping confirmation today (Wed). I will report back when it arrives.
Just ordered on Monday and my stuff was shipped promptly ...
I got a 2" tri clover camp, 2" tri clover gasket, 2" tri clover to 1/2" NPT, 2 x 1/2" SS ball valve and 10' silicone tubing. I don't have the package in hand as it's at work. So we'll see if it's the correct stuff.
I recommend going elsewhere....
parts arrived in good order 5 days after placing order which is pretty quick. no responses to any communications though. I'm happy with the quality and can't wait to get it all set up.
What did you order?
I'm having the same problem that the OP had with Brewer's Hardware. No shipping info. No response to email/messages. And of course no Thermowell.
I guess I will trying calling them next.
Well well... I also have not get so good customer support from brewershardware.com
I ordered rims tube and some other stuff and also 3" DS18S20 thermoprobe for that rims tube. Waited couple of days and my order was in "processed" state. Sent email to ask is there some delays and got answer that that thermoprobe is sold out and
probably discontinued (probably discontinued wut ?? )
I switched that item to same DS compatible thermowell without DS18S20 sensor and also asked that because that item is much cheaper, put in more 1/2" silicone tubing. Waited again couple of days, nothing, sent email and got answer that that part is also sold out.. *facepalm*, very nice. This time he suggested "normal" thermowell they have on warehouse. I said ok, sent it. Waited again couple of days, sent email, did not get any answer until couple of days later I got completely empty email from brewershardware.
Checked from ther site that woohoo package is sent .
So I got my package and noticed that I did not get single inch more 1/2" silicone tubing as I asked because I switched that $36 part to $22 part. I also have to pay 24% Finnish tax fees for that $14 difference ($3.36) and now I have sent couple of mails and asked NICELY that can they/him pay at least that $14 back to me. No answer, nada. Maybe he thinks that because I live in Finland that is comfortably long way from CA , customer support is not mandatory.
So, yes, I believe strongly that he is not trying to screw his customers but customer support is quite "interesting" and he is probably way over stressed.
Buyers beware.
EDIT: BUT ! I have to admit that rims tube and element cover are awesome, I can't complain. Products seems to be ok, IF you get them
My experience with Brewers Hardware is positive. I bought a 20 gallon fermenter and a bunch of other stuff. I must say that I was able to pick it up in person though. I did however call them a few
Times prior to my purchase and they always answered. Maybe when having problems, go old school and use the telephone, works for me.
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