Dear Amazon/Amazon Driver
I ordered an air purifier 3 days ago and what I got well...
To start, I get it that you are saving money by slapping a shipping label on the packaging instead of putting it in an Amazon box. And I get it that you save on shipping by having your own fleet of delivery vehicles and drivers.
But....
I was so happy to see the box on my front steps and bent down to pick up what I thought would be about 10 pounds... Woh, this thing is light!!!
Opened it up to find two fairly beat up pieces of packing foam and nothing else! Not even the instructions!
So, my thoughts are
1) How did the driver not know a package with a shipping weight of 9.4 pounds weighed less than 9.4 ounces.
2) How did the people in the warehouse not realize the box could be empty.
3) How did the loaders of the delivery truck not think it may be empty.
4) If someone else bought the same product, and didn't want to pay for it, returned an empty box, why didn't the receiving department think it was empty.
5) Your driver in my area has a brand new air purifier with the instructions.
I'm so confused as to what actually happened here, where in the chain of command did the ball get dropped?
Thankfully you replaced the item at no cost, but what the heck do the Indian (from India) people that I chatted with know anyway!
Sincerely,
Seriously thinking about going back to brick and mortar stores.