St. Patrick's of Texas

[Landshark67]

I have heard a lot of stories about St. Pats but personally have never experience a problem with my orders.

I've probably purchased $500+ worth of products from them. Never an issue, fast shipping. All my orders were by internet, no phone discussions.

My other favorite sites are:

Brewers Hardware
Bargain Fittings
GW Kent - a little pricey

Ultimately, we talk with our money. If the products and service is poor... simply don't buy from them.

 

[Bobby_M]

What I'm suggesting is that customers who place orders with them over the internet and don't have any problems with that order are providing income and cover for what is an absolutely deplorable person. One day you'll have to return something or call them for some reason and you'll regret ever spending a dime there.

 

[rhamilton]

I've seen nicer Nigerian scam sites than St. Pats'

 

[D3Brewing]

Bsquared - Thanks for the help but I actually purchased the stuff in my post from St. Pats. I couldn't find the reducer and gasket anywhere.
Bobby M - I can assure you I have nothing to do with St. Pats. I would only purchase from them again if I can't find what I'm looking for anywhere else online. I'm new to this site because I just got back into homebrewing after an 8 year hiatus. And an attitude like that doesn't really make me want to shop @ Brewhardware. I'm just kidding, but my set-up is all tri-clamp so if you start selling TC I'll start buying it.

 

[CCBrewer]

I stopped by there when I went to Austin about two weeks ago.


If you are not going to drop a dime, just avoid the place.

I wanted to see some industrial equipment for my home brew applications.


I do not like people who follow me around a store throwing prices at me... everything is marked...

shady is all I can say

 

[andybeerguy]

New member but long time reader. Thought I would share my most recent transaction with St. Pats. in case anyone thought things had made a turn for the better. I wish I had read this thread before I engaged with this company.

I sent Jan 8 2014:

This is my second email and I have called several times with no answer. I’m building multiple 30 gal RIMS nano breweries and want to us the jet 05 centrifugal pump. I have researched the pump on the internet but can find no reason why the upper limit (113F) is so low. The pump appears to have similar components of other small centrifugal pumps that are rated to 200F or more. I realize you can’t tell me to operate the pump at temperatures higher than that for which it is rated, but is it possible that this is a grossly deflated number for industry certification reasons? If not, is it possible to purchase different internal components that will handle up to 220F? I would like to buy four or more of these pumps (among other components) if I can figure this out.

Thanks,

Andy Goulding

She responded today with:

Andy
we will not sell you the pumps. that should make your decision much easier.
regards

St. Patrick's of Texas
10601 Wetmore Rd
San Antonio, TX 78216
[email protected]

www.StPats.com


I then called to ask what the heck that email was about and she screamed: "I won't sell you the pumps and don't ever call here again!" and hung up on me.

Awesome. Please don't give this company your money, it only perpetuates this horrible type of business behavior.

 

[Brewerforlife]

Stay far,far away from this place!! Coming from a commercial brewer!!!

 

[Bobby_M]

New member but long time reader. Thought I would share my most recent transaction with St. Pats. in case anyone thought things had made a turn for the better. I wish I had read this thread before I engaged with this company.

I sent Jan 8 2014:

This is my second email and I have called several times with no answer. I’m building multiple 30 gal RIMS nano breweries and want to us the jet 05 centrifugal pump. I have researched the pump on the internet but can find no reason why the upper limit (113F) is so low. The pump appears to have similar components of other small centrifugal pumps that are rated to 200F or more. I realize you can’t tell me to operate the pump at temperatures higher than that for which it is rated, but is it possible that this is a grossly deflated number for industry certification reasons? If not, is it possible to purchase different internal components that will handle up to 220F? I would like to buy four or more of these pumps (among other components) if I can figure this out.

Thanks,

Andy Goulding

She responded today with:

Andy
we will not sell you the pumps. that should make your decision much easier.
regards

St. Patrick's of Texas
10601 Wetmore Rd
San Antonio, TX 78216
[email protected]

www.StPats.com


I then called to ask what the heck that email was about and she screamed: "I won't sell you the pumps and don't ever call here again!" and hung up on me.

Awesome. Please don't give this company your money, it only perpetuates this horrible type of business behavior.

If places like St. Pats and Kegkits can stay in business for this long by being horrible and or criminal, it means that any company should be able to. I often wonder why I bother shipping the merchandise that people pay for and/or why I even answer emails. It seems like meaningless overhead now.

 

[Brewerforlife]

They are well known for doing this!!!!!

 

[kickflip_mj]

haha can we get a large group to keep calling her and asking them about there pump? Then post her response?

 

[jpalarchio]

Maybe they're following the business model of those restaurants where the waitstaff intentionally insult you and that's part of the experience? Then again, I never understood those places either...

 

[kickflip_mj]

They're probably used to dealing with winery's, where everyone treats you like crap.

 

[Infidel]

Haven't read this thread, but sort of chuckled when I read the title. They have a reputation...
Think of it this way, when I walk into an electrical supply house, if I get service at all they start slamming me because I am not a licensed professional. Wasting their time, using the wrong name for a part, placing a very small order while they are wondering if I'm going to burn someone's house down.
The owners of St Pat's were always polite to me - at least after they knew I worked in the same industry. It was always nice to see them when I needed a same day gasket or ferrule, etc. Wish they hadn't moved, now no local source for professional parts. Never needed to return anything, knew what I was there for, inspected parts before leaving.

 

[Bobby_M]

I get that, but they have a website that is accessible to small end users and there is no indication that they are only interested in serving the winery market. The obvious disgust they feel for the casual hobbyist is what we're shocked by. If they want to run a B2B model, they should have a customer registration process for the site.

 

[Brewerforlife]

Even when you spend thousands of $ dollars. Most still have the same problems with this place!!! http://discussions.probrewer.com/showthread.php?17115-St-Pats-of-Texas&highlight=St.+Pats+texas

 

[Infidel]

Like I said, she has a reputation, that's why I laughed when I read the title of the thread. I know a business that bought one of their bottling systems, he was left with a bitter taste of their customer service - his opinion on letting me pick up a part there was "I will make you cut the piece out of a block of stainless steel with your teeth before I give that (%#$%()*#% any business..." and the fit lasted the rest of the day.
It didn't help the situation in that I was laughing at his experience, how typical it is - the same reason I laughed when I read this thread, and usually do.
Truth is she is a bit, how do we put this... not very sane at times.

 

[TNugent]

Wow, this has to have been going on for at least 20 years. It was the early 90's I think when I first got in to homebrewing and she was just beginning to build her "reputation" back then.

And yes, I'm old.