I believe the LHBS meant the whole inner (because it comes sanitized and CO2 purged from the factory), however he went over how to remove the top with me on the phone. From the store, the outer container lid comes sealed with a black electrical like tape. Remove that and the top cover then screws off, exposing the internals (You can remove the bladder/valve combo now). To unscrew the valve from the bladder, you must first relieve the pressure by depressing the ball valve in the center of the valve. This is probably easiest by using the Sanke adapter and tapping the bladder. Once the pressure is relieved, the valve should unscrew from the bladder like a soda bottle cap. You may need to use a pipe strap wrench (as mentioned earlier in the thread) the first time to break the tight factory seal. I don't believe the valve itself comes apart, but I haven't tried it yet myself. Even with S/S Sanke kegs, they recommend just replacing the whole valve versus trying to clean them. Those can purchased through a Grainger or similar supplier along with the o-rings and snap rings.