Nottingham Yeast

[bob1852]

Thanks Keith.

very good customer service.

 

[Memorex88]

Thank you Keith, this will restore my faith in Danstar.

 

[mew]

I'm very glad to see that post by the Danstar guy. I love notty and I was afraid they'd switched strains or something.

 

[ShortSnoutBrewing]

Good work Keith. I'll be shipping my packets out shortly.

 

[chelero]

I just looked at my 6 packets of Notty that I recently purchased from midwest brewing supply, and there are all indeed from this batch. Too bad I live outside the country or I would take them up on their fine offer. as Keith mentioned, apparently not all of the batch was affected, as I just brewed with this a few days ago, and it cranked up just fine.

 

[EdWort]

Now that's fantastic customer service!!!!!!

The power of the Internet AND the HBT Community coming together and assisting in tracking down a product issue. This could have gone on for a long time and soured many people on Nottingham yeast.

Thanks Keith for following through on this and taking care of us Nottingham fans!

Cheers,

EdWort

PS, my 4 packets are on the way

 

[bob1852]

Now that's fantastic customer service!!!!!!

The power of the Internet AND the HBT Community coming together and assisting in tracking down a product issue. This could have gone on for a long time and soured many people on Nottingham yeast.

Thanks Keith for following through on this and taking care of us Nottingham fans!

Cheers,

EdWort

PS, my 4 packets are on the way

+1 And it was resolved with communication and documentation of personal experience - not mudslinging, name calling, etc.

 

[ShortSnoutBrewing]

Too bad I live outside the country or I would take them up on their fine offer.

Not sure I understand this, as I think the majority of the folks here live outside of Canada.

 

[enderwig]

I tossed my 8 sachets in the trash 2 months ago, figured this was never getting resolved. I first noticed the problem with this batch 6 months ago, see here, I held onto them for 4 months waiting, oh well, guess I lose.... I'm not using dry yeast anymore, so I guess it's no big deal.

 

[chelero]

I'm not in canada, I'm down south of the southern border! viva!!

 

[ShortSnoutBrewing]

You don't have mail in Mexico? Guess I'm just not getting why you are saying you can't send your packets back. Nothing that I've read says you need to be a resident of the US.

 

[jspence1]

We have done some internal quality checks that have shown that a higher than normal percentage of Nottingham yeast in 11 gram sachet packs from batch #1081140118V (expiration date of Jan. 2011) exhibit slow fermentation characteristics. While this is not affecting the majority of packages from this batch, as a safeguard we would like to replace sachets of this batch of Nottingham with new inventory from a different batch. If you have any Nottingham yeast with this batch number, please return it by mail to:

Lallemand Inc.
Attn: Marie Coppet
6100 Royalmount
Montreal, QC, Canada
H4P 2R2

We will replace each sachet sent along with extra sachets to compensate you for postage costs. We apologize for any inconvenience and thank you for your support. Should you have any questions, please contact our Montreal order desk by e-mail at [email protected] .

Keith Lemcke
Danstar Yeast Sales

Thanks! That's what I call great customer service. I just used the first two packages of the 20 I purchased. They both took off in under 12 hours I'm waiting to see where they finish out. Thanks for the exchange offer,

 

[The Pol]

I have a couple going back

 

[nutty_gnome]

Wow, I can actually participate in the return.

 

[The Pol]

I'm not in canada, I'm down south of the southern border! viva!!

Yeah? And we are in the US, still not in Canada... how is it again that you cannot return your yeast? I am in a foriegn land and mine is heading out tomorrow.

Got stamps?

 

[Bullbythehorns]

I e-mailed Danstar a week ago with the issues I experienced with Notty, the rep called me and we discussed this issue along with brewing in general for an hour and a half. I work in manufacturing so I was quite interested in hearing what their root cause for failure was as well as their countermeasures to correct the issues. It sounded like they had a plan in place and stated they were going to publicly announce what was going on.

Today I received a package in the mail with some sachets of Notty. I for one can appreciate that they were honest and forthcoming with a quality issue they had, they feel they have corrected the problem and are replacing any existing packets. Yes, they did have a problem, but who hasn't in small or large scale processes. They have handled it ethically with a public announcement, recalling existing sachets and sending out some "extras" for the trouble. I'm not going to bail on them, provided the new sachets meet the "expected" outcome. Needless to say, I was very impressed with their customer service, especially considering I am a very small portion of their business.

 

[bob1852]

I tossed my 8 sachets in the trash 2 months ago, figured this was never getting resolved. I first noticed the problem with this batch 6 months ago, see here, I held onto them for 4 months waiting, oh well, guess I lose.... I'm not using dry yeast anymore, so I guess it's no big deal.

I'm shipping two packets back - pm me yr addy and Ill ship u some of the new stuff....

 

[bkov]

We have done some internal quality checks that have shown that a higher than normal percentage of Nottingham yeast in 11 gram sachet packs from batch #1081140118V (expiration date of Jan. 2011) exhibit slow fermentation characteristics. While this is not affecting the majority of packages from this batch, as a safeguard we would like to replace sachets of this batch of Nottingham with new inventory from a different batch. If you have any Nottingham yeast with this batch number, please return it by mail to:

Lallemand Inc.
Attn: Marie Coppet
6100 Royalmount
Montreal, QC, Canada
H4P 2R2

We will replace each sachet sent along with extra sachets to compensate you for postage costs. We apologize for any inconvenience and thank you for your support. Should you have any questions, please contact our Montreal order desk by e-mail at [email protected] .

Keith Lemcke
Danstar Yeast Sales

even opened empty packs? who keeps those around?

 

[SpanishCastleAle]

even opened empty packs? who keeps those around?

I do for Fast Ferment Tests...but there is only one packet (at most) open at any time.

 

[jlpred55]

I will be sending them 2 cases of blonde ale....lol.

 

[jwhirry]

Thanks Keith,

I will be sending the few packets I have in. Thank you for this offer, it does ensure I will give Nottingham another chance sooner rather than way down the road, and helps renew my good will to your company.

Thank you community for chiming in with your experiences and batch info.

 

[enderwig]

I'm shipping two packets back - pm me yr addy and Ill ship u some of the new stuff....

Thanks for the offer , but go ahead and keep them, I have enough slants now that I am no longer using dry yeast.

 

[chelero]

mail does not really function in mexico where i live. i'll have to fedex them, and ask that they send the new packets to a family member's address in the states, then pick em up next time i'm stateside. kind of expensive and a pain, but probably better then risking ruining 6 batches.

 

[knappster]

Is there any chance that there was some Danstar Munich with the same issues? I usually have a lot of activity with it in the first 24 hours and my latest batch I pitched 36 hours ago and the only activity I have seen so far is a small patch of tiny bubbles on the surface. Monday I brewed a partial mash dunkelweizen with OG 1.051.

I rehydrated the yeast, pitched at about 82 degrees, then put the bucket in my SOFC and set the temp for 60 degrees. 24 hours later there was no activity, I popped the lid and the surface was flat and still. I turned the temperature up to 65 degrees and 12 hours later there were some bubbles starting to form, but still no krauzen.

I'll check again in another 10 hours or so when I get home. By then it will be 48 hours. If after 72 hours there's still no activity I'll have to pitch some Munton's Gold because that's all I have on hand. I suppose things could always be worse.

 

[Daddymem]

So this is why I had to pitch my Braggot onto a fresh yeast cake to get it going. Pack was from that batch. Thinking I'd be safe pitching my Haus Pale Ale with a packet from a different batch, I am disappointed to see no activity in 24 hours on this one either. I'll give it the full 72 before I worry, but I've never had any Notty not kick off overnight. 1080360088V 08-2010 is the batch for this packet.

 

[Daddymem]

Hrmmm. 48 hours and not a thing. My "go to" yeast selection is rapidly coming down to US-05 only.

 

[camiller]

So this is why I had to pitch my Braggot onto a fresh yeast cake to get it going. Pack was from that batch. Thinking I'd be safe pitching my Haus Pale Ale with a packet from a different batch, I am disappointed to see no activity in 24 hours on this one either. I'll give it the full 72 before I worry, but I've never had any Notty not kick off overnight. 1080360088V 08-2010 is the batch for this packet.

I used a pack from that batch 1080360088V 08-2010 Sunday evening. The airlock was bubbling away when I checked Monday morning ~12 hours later.

 

[Daddymem]

Just got activity finally, not in the airlock but a foamy krausen. 67 hours later. Same procedures I've always taken. Edwort's Haus Pale Ale. Had an DIPA with S-05 in the exact same location a couple weeks ago and it took off normally. Maybe I'll make starters for the 3-4 packs I have left.

 

[agroff383]

Dammmmnnn! I have 4 packets of Notty that fall into this lot number...going to get a padded envelope and send them all back to Canada.

I respect them for stepping up to the plate and helping their customers, I like this yeast a lot so, yeah, sure I will take some free yeast! It shouldn't cost too much to send a small envelope to Canada.

 

[wh4tig0t]

Dammmmnnn! I have 4 packets of Notty that fall into this lot number...going to get a padded envelope and send them all back to Canada.

I respect them for stepping up to the plate and helping their customers, I like this yeast a lot so, yeah, sure I will take some free yeast! It shouldn't cost too much to send a small envelope to Canada.

Around $1.50 first class to canada with two yeast packets in a padded envelope for me.