I had great experiences last year with them, with quick service, but I've been recently trying to get Kurt to send a box for over a month now. There was initially some miscommunication with similar names, to which I received the wrong tracking number, but it turned out to be a different Jeff's order. During that time, he was replying within 24 hours of my emails, but it's been 2 weeks since I've sent my last email asking for an update and payment invoice for shipping without a reply. Between that and all the other stories here, it seems he is definitely experiencing some lagging?
I'm actually now more worried about the LAX situation, since there was a Chicago bound box that went through LAX for some reason and got kicked back.
EDIT: To answer your question, last year I was getting my boxes delivered within 10 days if I remember correctly.