• Please visit and share your knowledge at our sister communities:
  • If you have not, please join our official Homebrewing Facebook Group!

    Homebrewing Facebook Group

Hacked Computer

Homebrew Talk

Help Support Homebrew Talk:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Newsman's sending me a 3.8GB thumb drive to use. I have windows vista home premium with online e-mail & all. I found I do have some stuff in the cloud thing for BS2. Just need repair to access it. It's just browser control that's messed up,besides a few other things. Def wanna save all my favorites files for homebrew,my links,etc. I got tons of these that need saving. Recovery partion screwed by hacker. Newer saves gone or didn't come up when I unhid everything to fix stuff. He did have a program line vipre found that uploaded to mediafire. They're trying to get off the hook now. May have to talk to my union's lawyers. Computer crimes are becoming serious issues.
Anyway,I do want to creat a different partition for the administrator to take the heat off me. Should I do that before or after repairs?
 
I was wondering about that,since saving files,apps,etc would also save who the admin is. Seems to me it'd put me back in as admin. So I wondered about changing that now,before saving things,or would that mess things up on repair/re-install?
 
I was wondering about that,since saving files,apps,etc would also save who the admin is. Seems to me it'd put me back in as admin. So I wondered about changing that now,before saving things,or would that mess things up on repair/re-install?

Wait and do it after repair, but before reinstall. Then reinstall. If you're concerned, you can start off with your regular account as an admin long enough to install the apps you want (but stay AWAY from toolbars!!!!) and then demote yourself after creating the "admin" account. :)
 
I agree. toolbars and any other software that piggybacks on other program installations are the devil. It is always good form to have one admin account that you only use to install programs, then usually be logged in as a normal or power user account. It makes it that much harder to catch a STD (surfing transmitted disease).
 
OK,I guess that makes sense. Just trying to get a handle on all this,as it's been several years since I had to do this. But this one's the worst. Malwarebytes keeps blocking this svchost thing the last few days. Malwarebytes has been updating itself up to 3-4 times per day as well. I like that part. Still can't find the dang vista disc. Gotta keep looking. Wish I could afford another internal hard drive & the external. A solid state 1T internal drive would be great. A regular 1T internal would be a bit cheaper,I imagine. Just gotta wait till everything gets here or found to do it though. **I mis-remembered y'all,my bad. The Gateway system disc has windows vista home premium 32 bit on it.
 
Windows has made it extremely difficult to save emails and bookmarks and address books.... Those and a few other things you don't want to lose are generally buried deeply in the windows directory.... I presume you use IE and Outlook Express.......... It once was easy, but in the more recent versions I've dealt with, they have eliminated the easy way of doing things. I use Firefox and Thunderbird......... though I haven't used Windows except for a single mission critical application for many years now.......... It may be better in the newer versions again.... I don't know. It was so bad for awhile that people sold software just for that purpose.

This does not match my experience. I don't know much about Linux, but I know Windows like the back of my hand. With the push to move to the cloud by the big email providers (MS, Google, Yahoo, etc), for most people their mail is stored on the mail providers' servers these days, as opposed to being downloaded and stored locally via a POP3 client as it typically has been in the past. This makes accessing your old email on a new computer or after an OS reinstall as simple as logging in via the web or installing a mail client and syncing with the mail server. MS discontinued support for Outlook Express a few years ago and has pushed most users who still prefer to use a local mail client into Windows Live Mail. Users who have MS Office can also choose to use Outlook. I used to use Thunderbird as it was a better alternative to Outlook Express, but ditched it a few years back in favor of Windows Live Mail, which I consider to be a pretty decent client platform.

Bookmarks, or more accurately for IE, Favorites, are stored in either the \Documents and Settings\[User]\Favorites folder (Win2000 & XP) or the \Users\[User]\Favorites folder (Windows Vista, 7, & 8) in the root of the system drive. The same is true for the user's Desktop and My Documents folders. Backing them up is as straightforward as browsing to the location and copying them to thumb drive or external HDD, then copying them back on a new system or after OS reinstall on the old system. For the majority of users, the only folders that need to be backed up before a wipe/reinstall or transfer to a new system are the Favorites, Desktop, & My Documents folders for each user profile.

Of all the browsers, I prefer IE, but I do keep Firefox installed as there are some sites that just don't run very well on IE, so I use Firefox for those. There are some things about Firefox, however, that annoy me, which is why I don't use it as my primary browser.

Newer versions of windows save your old windows stuff in a directory when you do a new install.........This is NOT a blessing if you are infected, as the infection remains. My rule with Windows is to do an Fdisk....... Which is a capability that no longer comes with a windows install disk. Fdisk wipes the partitions out completely and prevents anything from before from corrupting your new install. All Linux installations have Fdisk as far as I know....... It's part of the installation process. I normally use one of these when I want to wipe a Windows disk, and reinstall Windows for someone.

All versions of Windows have the Fdisk utility, which just overwrites the partition table on the master boot record. It doesn't actually delete any files, which is why Fdisk is not a secure method of wiping hard drives before discarding them. That can only be done by writing new data to every sector on the physical disks.

Fdisk can be accessed from the GUI by choosing a custom installation of Windows, where you will have the option to delete and recreate disk partitions. I can not think of too many cases in which you would not want to nuke the existing OS partition and create a new one before reinstalling Windows. Maybe if you're trying to repair a problem would you want to install over the top of another Windows installation, but since that rarely works, it's best to delete and recreate the OS partition so that you are installing Windows cleanly.

I often split the physical drive into two partitions, which become drives C & D, then install Windows on C and use D for drivers and data storage. That way if the OS becomes corrupt or infected, you can delete/recreate the C partition and reinstall Windows, leaving all of your important files, including the hardware drivers you will need to reinstall, still sitting unmolested on the D drive. I've found that viruses, trojans, and malware will usually keep themselves contained to the C drive, so the D drive tends to stay clean, though it is possible to get an infected file on a drive that does not contain the OS. If you do choose to go this route, just make sure you back up your data from the D drive before messing with partitions. In close to 20 years and hundreds of Windows installations, I did have one instance where the D partition became unreadable after deleting and recreating the C partition, so be sure to back up your data in the off chance that something goes south or you accidently delete the wrong partition.
 
Now I'm really confused. Mediafire's giving me grief too. They want the URL of the info that got stolen from me to search. The .exe files were the names given to the folders full of stuff they stole. But mediafire says that's not good enough. They keep repeating how the can't interfere with there member's privacy. I can't get it through their heads that he interfered with my privacy passing stolen data through their site. I think I'll have to call the feds in Cleveland in on this. I want this douches behind & I want him to pay for repairs,whatever it takes to get my system back. This is BS! What y'all are tellin me to do is sounding harder all the time,some things simpler,damn,idk. My head's spinnin & my guts hurt...:drunk:
 
Let it go, man, let it go. There's no sense in getting all worked up over it. Life's too short. My guess is that the feds will have more important things to do than deal with your issue.

Back up your files to the thumb drive when it arrives, restore your system to the factory image from the Gateway restore disk you mentioned a few posts back, reinstall your apps, restore your files, and move on. With a few hours of effort, you can be back up and running at full speed.
 
Let it go, man, let it go. There's no sense in getting all worked up over it. Life's too short. My guess is that the feds will have more important things to do than deal with your issue.

Back up your files to the thumb drive when it arrives, restore your system to the factory image from the Gateway restore disk you mentioned a few posts back, reinstall your apps, restore your files, and move on. With a few hours of effort, you can be back up and running at full speed.

And when you are working on this, feel free to ask questions during the process. It appears that you have a lot of people willing to help you so one of us should be on when you are working on it. No sense in getting worked up before you even start with backing up your files.
 
My first thought was to back up your files and reload the operating system (system restore if you have it.) Easy peezy. The most time consuming part is downloading and installing all of the windows updates. Takes a little time, but not very complicated.
 
Well,these systems are so huge & complicated now then they were in the early 80's when I was into it. And they talk about computer fraud & other crimes when hacking companies & governments. They should be interested in this ****** before he goes to them. How many of us have to be ripped off before they do care? I might just talk to them anyway. This isn't right. I don't pay their wages to suffer in silence till they get something on me. & mediafire treating me like I'm the criminal & the hacker like he's innocent. WTF?:confused: Other then that,I have to wait...
 
What EXACTLY are the remaining issues with your system UnionRdr? Is it just Internet Explorer and BeerSmith not working? Or have things worsened since the fix back in post 5 (https://www.homebrewtalk.com/f19/hacked-computer-463582/#post5956975)? With all due respect, I know you like to inform others of many of your current life problems but I would like to get to the bottom of THIS computer problem so if you can keep your list of remaining issues relevant to that topic it might help keep the focus. If the only remaining problem is strictly related to Internet Explorer working correctly then I suspect you can get that resolved without going through extraordinary lengths. But the most important thing is your personal data, IMO.

Up to this point in the thread, it seems like you've been provided several different avenues for resolution, most of which are, in my opinion, over your head. And even if you do manage to accomplish one or all of them, I'd worry about you losing your personal data which is probably the most precious thing to keep a hold of at this time.

With plenty of experience in recovering data from problematic situations, there is still no straight-forward way of doing such a thing. I frequently find myself using multiple avenues in my efforts to recover/preserve data from failing/compromised storage devices which I have gathered over the past 25 years. I'm concerned that you will not be able to do this on your own. Do you have a good friend/son/associate/etc that can spend the day with you to back up all of your personal data prior to attempting reloading an operating system?

I would start by creating a backup of your personal data. Probably the easiest would be to simply burn CDs or DVDs of your data. If you don't have the capacity to do this then my recommendation would be to physically remove your hard drive and take it to a friend/son/associate/etc that is comfortable enough with computer systems to make a backup of your data. Once you have your personal data backed up, you can proceed with trying to reinstall operating systems. Most manufacturers provide a recovery image disk that reimages your drive back to the state it was in when you first brought your computer homes, which means your data will be lost.

So, if you will, can you provide a simple list of remaining computer issues that would get you back to "normal"?

Edit:
I don't mean to come across as a knowitall because I certainly am not - in ANY field. Ultimately, it doesn't matter to me how your preserve your data and get your system back to "normal" - I just want to see you satisfied when it's all done (minus the loss of time, effort, hassle, and whatnot).
 
First of all,most say go buy this & that & do this,this,& this. I'm retired with a huge mortgage & no money to buy a bunch of stuff. Plus that every other year pita is back again. So money IS relavent.
Having said that,IE9 won't save links,is a little slower to a lot slower than usual. I can't post youtube links on here anymore. Youtube takes a while to load the page,then fill in the pictures. Then a longer while to load anything on the page & actually start palying the video,then not hang up. Driver Tool stopped working. Firefox was messed up,& it's Vafmusic2 toolbar was where the adware,trojans & Hijackthis got in to the system. My youngest son tried to fix it on his desktop,& wound up deleting it. Didn't use it much anyway,as the online buttons didn't work a lot of the time anyway. BS2 won't link to the internet anymore,so ALL personal data & settings don't work. This is where "error5: access denied" comes in. FaxMan data base/server won't open or initialize,whatever the hell that is? The bank's website doesn't recognize my computer anymore,so I go through a lot of bullhockey with that. nbcnews.com won't come up at all,with this window popping in about all the extensions,toolbars,etc that either can't be enabled or are unavailable,even though the names of them are there. I'd have to re-open the browser & write them down to tell exactly what they are. I have no friends,no good neighbors,no family any where near me,let alone Ohio to help me. I could sure use the help of somebody who knows these newer computers. The were no more than some 16K or so when I was learning programing. Could really use some help,as the things listed are just what I can see or explain from what I see.
 
Web-related:
-IE9 is slower than normal
-Can't post YouTube links on HBT
-YouTube is slower than normal
-FireFox got hijacked
-FireFox got deleted/removed/uninstalled by your son
-BeerSmith (Cloud) stopped working
-Your bank's website doesn't recognize your computer
-NBCNews website won't open because of popups about extensions/toolbars/etc
-You believe the extensions/toolbars/etc should be there because their names are listed

Not web-related:
-Driver (Verifier) Tool stopped working
-Fax Man won't open/initialize and causes an 'Error 5: Access Denied'
-BeerSmith (Cloud) stopped working

I'm sure I got something wrong there, but it's pretty close I think. Looking through the list of symptoms it seems that the majority of your problems are web-related and probably fixable. There are a couple that are not web-related. I'd like to start with IE9 since I think it's at the root of several of the problems. I believe you said you were using Windows Vista 32bit, right? If this is NOT your operating system then hold off on the instructions below. Otherwise, you can proceed with the instructions below for uninstalling and reinstalling IE9.

------

I would like you to download the offline IE9 installer EXE file and save it to your desktop (or another place you save things to):
http://download.microsoft.com/downl...F7F-B9802A0EE2D6/IE9-WindowsVista-x86-enu.exe

Next, I would like you to uninstall IE9 following these instructions from Microsoft:
To uninstall Internet Explorer

If you're trying to uninstall Internet Explorer because of an issue with the browser, first check to see if a solution is listed in Internet Explorer 9 Help and How-to.

The following instructions apply to both Windows 7 and Windows Vista.

1. Click the Start button , type Programs and Features in the search box, and then click View installed updates in the left pane.


2. Under Uninstall an update, scroll down to the Microsoft Windows section.


3. Right-click Windows Internet Explorer 9, click Uninstall, and then, when prompted, click Yes.


4. Click the following:
--Restart now (to finish the process of uninstalling Internet Explorer 9 and restore the previous version of Internet Explorer).

After the reboot, you will want to reinstall IE9 by double-clicking the EXE file you downloaded earlier. After the installation, you may be prompted to reboot again and you should do so.

Let us know how this process works out for you. Bear in mind that some visual change in IE9 will likely occur upon reinstallation of IE9 because it will be defaulting back to the default look-and-feel. These things can be adjusted back to your liking afterwards.

After the reinstallation of IE9, and rebooting your system, you should update your flash player plugin for IE9 to the latest, which can be downloaded directly from here:
http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_ax.exe

After doing this, please check to see how YouTube works as well as HBT. Try posting a youtube link. Try NBCnews. See if BeerSmith is working any better. And, report back.
 
^ Excellent!

Now for some reason I have the impression the OP is still running his 32-bit Vista Home in Safe Mode currently. Is that so?
 
No,not in safe mode now or all the time. Just when trying to get dowloads to start from websites,like bleepingcomputer. Trouble with windows updates as well,they didn't complete the last time I tried. Here's what doesn't work in the window that pops up when nbcnews.com tries to load (Vista home premium 32bit);
IE9 Add-ons,etc
Search Providers
Bing-Not Available
EasyLife-Default-Not Available
Tool Bar Extensions
Messenger Companion-Not Available-enabled
iespell-Not Available-Enabled
iespell Options-Not Available-Enabled
Blog this with Windows Live Writer-Not Available-Disabled
Send to One Note-Not Available-Disabled
One Note Linked Notes-Not Available-Disabled
Translate this Webpage with Babylon-Not Available-Disabled
This last one has the effect of oriental characters in Yahoo! mail with english word beside them in some instances. Others,like at the bottom of a reply,have to hold cursor over character to translate?? There are other things I found in windows that are checked off that don't work either in System Configuration. Like Adobe flashplayer update Service checked off, but stopped,Adobe LM service stopped
ASP.NET state service stopped
Microsoft Corporation;
Certificate Propogation-stopped
Microsoft .NET framework NGEN v2.0.50727_x86 stopped
Microsoft .NET framework NGEN v4.0.30319_x86 stopped
Microsoft COM+ system application stopped
Nicrosoft DFS replication stopped
Microsoft wired autconfig stopped
Microsoft windows media center reciever service stopped
Microsoft windows media center scheduler service stopped
Microsoft windows media center service launcher stopped
Microsoft windows font cache service stopped
Microsoft windows presentation foundation font cache 3.0.0.0 stopped
Microsoft windows live family safety service stopped
Google update service (gupdate) stopped
Google update service (gupdatem) stopped
Microsoft health key & certificate management stopped
Macrovision Installdriver table manager stopped
Microsoft windows cardspace stopped
Microsoft PnP-X IP Bus enumerator stopped
Apple ipod service stopped
Microsoft link-layer topology discovery mapper stopped
Microsoft windows installer stopped
Microsoft network access protection agent stopped
Microsoft netlogon stopped
Microsoft office source engine stopped
Microsoft office software protection platform stopped
Microsoft peer networking identity manager stopped
Microsoft peer networking grouping stopped
Microsoft performance logs & alerts stopped
Microsoft PNRP machine name publication service stopped
Microsoft peer name resolution protocol stopped
Microsoft protected storage stopped
Microsoft quality windows audio video experience stopped
Microsoft remote access auto connection manager stopped
Microsoft remote procedure call (RPC) locator stopped
Microsoft smart card stopped
Microsoft smart card removal policy stopped
Microsoft windows backup stopped
Microsoft terminal services configuration stopped
Microsoft SL UI notification service stopped
Microsoft SNMP trap stopped
Microsoft software shadow copy provider stopped
Microsoft TPM base services stopped
Microsoft threat ordering server stopped
Microsoft windows module installer stopped
Microsoft interactive services detection stopped
Microsoft virtual disc stopped
Microsoft volume shadow copy stopped
Microsoft windows connect now-config registrar stopped
Microsoft windows color system stopped
Microsoft diagnostic service host stopped
Microsoft windows event collector stopped
Microsoft problems reports & solutions control panel support stopped
Microsoft WinHTTP web proxy auto-discovery service stopped
Microsoft windows remote management (WS-management) stopped
Microsoft WMI performance adaptor stopped
Microsoft parental controls stopped
Microsoft windows presentation foundation font cache 4.0.0.0 stopped
*** Link to offline IE9 installer giving blank page in normal mode!?
 
I'd also like to know if erasing & reloading IE9 offline will keep all my links folders or erase them? I don't want to loose my links folders,as I have very extensive files of them?...
 
I'd also like to know if erasing & reloading IE9 offline will keep all my links folders or erase them? I don't want to loose my links folders,as I have very extensive files of them?...

Your "Favorites" (bookmarks) will not be lost by uninstalling/reinstalling IE9. As a safeguard, you can create a back up of them. You can open their folder by clicking 'Start', then type "shell:favorites" and press Enter.

Otherwise, you can go to:
C:\Users\[insert_your_username_here]\Favorites

Just make a copy of that 'Favorites' folder to a different location (e.g. to your Documents folder).
 
OK,saved to documents folder just in case. Tried link to off-line IE9 exe,but get blank page in normal mode. Will have to try in safe mode with networking. After maybe one more try in normal mode.
 
I'm not getting anything like you describe in how to uninstall IE9. It finds nothing in safe mode with networking???? No view installed updates to click on. Programs came up once & will not repeat?
 
Safe mode is generally not the best mode to be working it, but it's possible that you wouldn't have much better luck in uninstalling IE9. The next step would be to try MS's Fix It alternative found here:
http://support.microsoft.com/kb/2579295

Start with trying Solution 1
Let us know how that goes.
 
Although repairing your Windows installation is a viable option, it takes dexterity and savvyness.
As an alternative, I have uttered something similar a few days back, and still think it is your best bet.

This is what I would do:
  • Save all the data you want to keep to one or more flash drives (in lieu of a 2nd or external hard drive) and/or the Cloud *
  • Install Windows from scratch (using Installation CD or DVD that came with your computer), or better yet, restore to factory-new from the System Image on your "D:\ Drive". This will overwrite everything on that existing hard drive (C:\) **
  • Install a good virus program (I like Avast but plenty others have been suggested). Malwarebytes is good to have alongside.
  • Do all your Windows updates
  • Copy the data back from your storage devices
  • Enjoy your "new" system
* Notes on A:
  • You may need help to find all your (personal) data in order to copy it. Not all data is stored in "My Documents," e.g., Your browser "Favorites."
  • Again, help from a friend or so, someone who is truly computer savvy, will increase success and thoroughness.
  • In case there is more data than fits on your flash drives, a second computer or laptop (your son's for example) can be used to spool off the data using the flash drives as transports. Large amounts of data can also be uploaded to the "Cloud" such as Google Drive (50GB!)

** Notes on B:
  • I think you mentioned the computer is a Gateway. Here are the instructions for Restoring your computer back to factory-new settings.
  • Warning:
  • Using this method, all data on your hard drive will be erased (overwritten). You will lose everything you've ever done on that machine, including the virus and other malware. Everything that is stored offline (flash drives, external hard drives, CDs, DVDs etc.) or in the "Cloud" is safe of course.
 
OK,the instructions to type in start box "programs and features" is a syntax error in this case. I typed "programs:features" & got the window he referred to in safe mode with networking. Couldn't find IE9 in the Microsoft list. But found IE8 instead? I'll look again in normal mode now...hold on...
 
Nope. No IE9 listed under Microsoft updates as per instructions. Just IE8? Boy,that's weird. I wonder if I should run the IE9 program he had me dowmload to the desktop anyway?
 
Nope. No IE9 listed under Microsoft updates as per instructions. Just IE8? Boy,that's weird. I wonder if I should run the IE9 program he had me dowmload to the desktop anyway?

Ultimately, it would be best to uninstall IE8/9 first and then install IE9, but installing IE9 overtop of IE8 should have the same effect. The biggest difference being that some configurations may be carried over from IE8 to IE9, and we're trying to get IE back to a default/stock/working state. If you can't uninstall IE8 prior to installing IE9, then simply try installing IE9 overtop.

You'll still want to follow up with installing that latest flash player as well.
 
Nope. no good. IE9 install wouldn't complete. It says a later version is already installed? I call BS,since nothing over IE8 was listed in installed updates out of 370 of them. But if it was included in other updates,it doesn't say so.?! Dammit,this is getting rediculous. Nothing is working that should fix this damn thing...
 
Back
Top