knotquiteawake
Well-Known Member
I wrote the announcement under my own advisement.
Forrest
Self representing then I see.
I wrote the announcement under my own advisement.
Forrest
The week I ordered they didn't ship for over 4 days, I sent Forest a PM and he told me they were backed up because over the weekend of the 15th/16th of January they had over 300 online orders. If that is a single weekend then over the course of a month they must have well over a thousand plus online orders. 50 out of a 1000 is not a "small" number but I could see it being labeled a "limited" number.
However, saying that here, seems to marginalize us in a way that has pushed me from the "oh come on give them a break" camp to the "going to not order from them until this is sorted out" camp.
Austin Homebrew Supply has received communication from a very limited number of our most valued honored and esteemed customers who are in large part a member of this great valuable and important community, that they recently have had fraudulent charges on their credit or debit card.
My name isn't Jack but that is just one more way to condescend to us less qualified folks I guess.
Yep. Consumers are to blame here. I had a customer on a server that took the info and the cart software emailed the card number to him when an order came in. Truth is YOU have no idea how this vendor processes his accounts at all either. You are taking your limited knowledge probably based on one experience and extrapolating it to this situation.
my emotions got away from me when you questioned my intellect and knowledge. sorry!
I'm not sure how you get I questioned you "intellect" from that posting. You did say most of us had no clue how internet transactions are handled and then laid out a lengthy post that may or may not apply to how this vendor does/did his transactions but the implication was clear that you believed the vendor never saw the cc numbers. I was right to point out you also had no direct knowledge of how these transactions were handled in spite of your lengthy post on how 'interent transactions are handled'. I gave you an example of how one vendor I knew did his transactions to show another way of doing it, and I might add, seemed more consistent with what had been told to other posters by AHS. Your throw away disclaimer at the end not withstanding.
<snip><snip>
people do understand how ecommerce sites can work right?
<snip>
it may be that consumers just dont have a solid idea of how the transaction is completed when they type their credit numbers into the internet site.
i did not say "most have no clue.. blah blah blah",
if we can refocus the conversation on alerting consumers, providing them with good information so they can minimize any potential risk and try to control the lynch mob until all the facts are known - then i think this thread can still have a positive impact on the community.
why AHS has sent out a mass email to those customer who have purchased and let them know there has been a security breach and they advised to close out the account or card if they already haven't. like said if only 15% of AHS sales are from HBT members then I should guess that a LOT more people have been compromised and have no idea where it came from.
just sayin'
I know I haven't received an email and I purchased Jan 20th. no I have not been compromised, but I will get a new card today.
-=Jason=-
trolling?rawlus, you are not helping anyone. In all honesty, STFU.
trolling?
why AHS has sent out a mass email to those customer who have purchased and let them know there has been a security breach and they advised to close out the account or card if they already haven't. like said if only 15% of AHS sales are from HBT members then I should guess that a LOT more people have been compromised and have no idea where it came from.
just sayin'
I know I haven't received an email and I purchased Jan 20th. no I have not been compromised, but I will get a new card today.
-=Jason=-
lazytaper said:Me too. That is a large step in the right direction IMO.
I'm interested to know how the dates of January 7th through February 6th relate to the supposed breach? BTW, I ordered from AHS on January 4th and February 6th and haven't seen any fraudulent activity.
I closed out my accounts with them, cleaned out my safe deposit box and switched over to a local bank.
ahh after making a phone call to my bank I found out on 2/9/2011 they blocked a charge of 79.95 from REG-Repair.com... so it looks like I was compromised and my card has now been cancelled. My online statement didn't show this declined charge however.
I really am glad Forrest sent out that email notifying people that their cards may have been compromised. so if 50 people out of 15% worth of sales were hacked how many out of the other 85% of sales.....
-=Jason=-
the_bird said:... But, calling it a "limited number of complaints" is an insult to my intelligence.
olllllo said:I just can't believe that any of you think that Forrest is manipulating the info here. There are at least 100 people here picking apart every word in this thread.
I happen to think he shares too much with you all. Just about every thread I see where he is being earnest and forthright, 3 people chime on with their free business advice.
Go ahead and tell me about some other vendor that puts up with this **** in a more graceful and open way.
So you want information made public that a savvy hacker could possibly use to launch an attack on what they can see might be an already possibly compromised system? Why would any business owner ever do that?
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