I'm the original poster - I hung in there til the bitter end and finally got delivery in January of this year. The story I was told was that they only had a limited number of 10 gallon coolers available for $15 (they were part of a special promotion from Gatorade) and once they were gone they would have to wait until the next batch arrived before they could honor those orders. They offered to refund my money on a couple of occasions and I declined. I would call them every 4-5 weeks and ask for a current status. I finally got a hold of a guy named Malik who was very cool - he promised me I would get my cooler as soon as he had one available and like I said earlier, in january he came through.