Since my last posts about new ventilation, things have not gone too smoothly here. I was three pounds in to a five pound order when my roaster started cycling out of roast mode mid-roast and was unresponsive to adjustments I was making on the control panel. The first time it happened I thought it was a fluke, so I dumped another lb of perfectly good green beans in and the same thing happened. I was able to hobble through two lbs of roasts I owed someone, but was bummed the roaster wasn't working right (and did waste some coffee in the process).
I reached out to Aillio and they started helping me with the troubleshooting. I BELIEVE what happened in my case is, something heavy fell and hit my roaster control panel one night. I believe it damaged it, just enough for it not to work quite right...some of the time. Never the less, there are some pros and cons to the electric roaster, one of the cons being the number of components that must work properly. Fortunately Aillio was very helpful with troubleshooting and diagnosing this 3 year old roaster.
I have a new control board (and IBTS temp sensor!) on the way and hoping that does the trick. As of now, the roaster is a very finicky, very expensive paperweight and honestly roasting isn't too fun when things don't go according to plan. I'm sure in the next two weeks I'll be back to normal operations and will be enjoying it, but man it's been a rough week trying to figure out what the heck is going on with this machine.
I do want to give a shout out to Aillio; they exceeded my expectations on customer service with this issue. After taking some of the actions they recommended I had two good roasts and declared to them my problem had been solved. They took a look at my roasts on their server and thought something wasn't quite looking right, asked me to try again, and sure enough on my third roast I had another issue. It was a good catch on their part and I'm glad they encouraged me to try another test roast before wasting any good coffee.