I have purchased many kits (+50) from Northern Brewer. Their customer Service has been amazing and the three or four times I have called them regarding an order, they have always been very helpful. Recently, I put in an online order late at night, I then did a little more research and decided to change out the yeast I has selected. Well, that is when it was obvious that things have changed. After many searches, I gave up on finding a number. It seems that they now prefer a text or email. No problem, I understand there is a cost to having the phone monitored all day, so I sent a text and immediately received an auto reply that I would be contacted in three hours. That never happened. I sent a followup text and nothing. Then I tried the email option, again nothing. Last night (two days have passed) I receive an email telling me that me order has been sent!
Anyway, just venting I guess, but has anyone experienced this new policy? Does anyone have a number that they will answer?
Anyway, just venting I guess, but has anyone experienced this new policy? Does anyone have a number that they will answer?