rolomo
Active Member
- Joined
- Jan 25, 2014
- Messages
- 30
- Reaction score
- 5
So, I've been keeping my opinions in tact for the past 3 Months (2+ years actually). But, I've pretty much had it with the Synek.
I was an early adopter. I have a nice tap handle and a shirt and a bunch of their so-called hi-tech bags. I even have the machine (finally arrived last October).
Came with a bad regulator, and I'm still waiting.
And I have learned that I'm not the only person.
I've also heard their bags are not reliable and burst.
So BEFORE YOU BUY, check out their own facebook page:
https://www.facebook.com/SynekDraftSystem/posts_to_page/
NOW, I'm not new to early adoption. I bought in knowing that they could have problems. I like the concept and all along they have been communicative to the us. BUT, now they don't reply to emails.
It took them 3 weeks in November to agree that the regulator was bad because they don't respond to emails and there is no direct contact. Everything goes to a single email account and it appears that the poor people trying to support the customers are overwhelmed with issues.
Finally, over the last week of November they said they would send me a regulator. Two weeks later, I get more bags, but no regulator. Another email to Bannanas and a week later they tell me the regulator is out of stock (that should tell you something). They said by the end of December, a unit would be sent.
First week in January, another email. A week later they respond and they nice person (Salby) tells me on email that there was no excuse for this. But, there is no answer. No date for the regulator. No promise to ship.
A week later, another email - NO REPONSE.
A week later, another email - and still NO REPONSE.
Kills me that they raise 3x what they were requesting on Kickstarter and they are this flat on their butts.
So - I'm waiting.
I just don't want anyone else to be lured into this. Stay away, at least until they get their customer service back in tact and probably until their QC on the product gets better.
And for sure, IF I ever get that regulator, I'll update this post to let you know.
RMOSIER
(oh, and don't even ask me about the brewery kit that was promised!)
I was an early adopter. I have a nice tap handle and a shirt and a bunch of their so-called hi-tech bags. I even have the machine (finally arrived last October).
Came with a bad regulator, and I'm still waiting.
And I have learned that I'm not the only person.
I've also heard their bags are not reliable and burst.
So BEFORE YOU BUY, check out their own facebook page:
https://www.facebook.com/SynekDraftSystem/posts_to_page/
NOW, I'm not new to early adoption. I bought in knowing that they could have problems. I like the concept and all along they have been communicative to the us. BUT, now they don't reply to emails.
It took them 3 weeks in November to agree that the regulator was bad because they don't respond to emails and there is no direct contact. Everything goes to a single email account and it appears that the poor people trying to support the customers are overwhelmed with issues.
Finally, over the last week of November they said they would send me a regulator. Two weeks later, I get more bags, but no regulator. Another email to Bannanas and a week later they tell me the regulator is out of stock (that should tell you something). They said by the end of December, a unit would be sent.
First week in January, another email. A week later they respond and they nice person (Salby) tells me on email that there was no excuse for this. But, there is no answer. No date for the regulator. No promise to ship.
A week later, another email - NO REPONSE.
A week later, another email - and still NO REPONSE.
Kills me that they raise 3x what they were requesting on Kickstarter and they are this flat on their butts.
So - I'm waiting.
I just don't want anyone else to be lured into this. Stay away, at least until they get their customer service back in tact and probably until their QC on the product gets better.
And for sure, IF I ever get that regulator, I'll update this post to let you know.
RMOSIER
(oh, and don't even ask me about the brewery kit that was promised!)