Received the following email from MoreBeer. Total surprise. I didn't complain about an order being late, but I guess MoreBeer felt they let me down. Text from the MoreBeer email follows.
"Dear Valued Customer,
I am writing you today because an order(s) you placed with Morebeer.com or Morewine.com in the last six months was determined to be delivered after the date stated on our website. As a fellow homebrewer and winemaker I know it can be frustrating when you plan out your time and your supplies don’t arrive. I want to apologize for any inconvenience that may have caused and offer $20 off your next order. Details on using this code are below.
We have been falling short of meeting our own internal standards of shipping 98% of all orders on time. We have fixed some of the problems that were causing these issues and will be offering the same level of service we pride ourselves on moving forward.
Best Regards,
Olin Schultz
CEO
MoreFlavor!"
"Dear Valued Customer,
I am writing you today because an order(s) you placed with Morebeer.com or Morewine.com in the last six months was determined to be delivered after the date stated on our website. As a fellow homebrewer and winemaker I know it can be frustrating when you plan out your time and your supplies don’t arrive. I want to apologize for any inconvenience that may have caused and offer $20 off your next order. Details on using this code are below.
We have been falling short of meeting our own internal standards of shipping 98% of all orders on time. We have fixed some of the problems that were causing these issues and will be offering the same level of service we pride ourselves on moving forward.
Best Regards,
Olin Schultz
CEO
MoreFlavor!"