This is a real transcription... I'm not making this up. I should point out that I've blanked out my personal info, but that's the only editing I did..
Champ: In order to assist you with your request, I will need to access your account. For security reasons, can you please provide the following information?
1) the phone number
2) the Account holders first name, last name or business name
3) the complete address, including zip code
Jon M****: 1) ###-###-####
Jon M****: 2) Jon M****
Jon M****: 3) ****
Champ: Thank you, Jon. Is **** your current email address?
Jon M****: Yes.
Champ: Thank you, Jon.
Champ: Could you please help me with your first name?
Jon M****: Jon
Champ: Thank you, Jon.