Zwetschgen
Active Member
There is one local homebrew store that literally no matter what I go in for they are alllwways hassling me about something.
Scene: I go in to buy a hydrometer.
Me: Managed to break a hydrometer, just need to replace it...
Them: (getting hydrometer) What sanitizer do you use?
Me: (wondering the relavance, but still friendly) StarSan.
Them: OH! That's horrible that will eat through carpet! You need some EZ Clean.
Me: I didn't realize EZ Clean was a sanitizer, just thought it was a cleaner.
Them: No they don't put sanitizer on the label, it's cheaper that way.
It's the same thing EVERY time I go in. I buy corks and say I buy the cheap stuff that will cause my wine to go bad. They sold me the wrong capping bell and acted like I was wrong because I was supposed to know which way the threads went on my capper. Most recently I went in (and probably for the last time), to buy some sparkolloid for my first attempt at Skeeter Pee and (of course) he asks me what I am clarifying. I explained the skeeter pee thing and he says "oh I wouldn't use sparkolloid." I tell him this is my first try, I want to do it by the recipe and that thousands of gallons of the stuff have been made this way and it seems to work just fine for everyone else. He continues that they have a product that is better, cheaper, and will work faster. I don't know if they have interest in certain products in the store or are looking to get a higher gross margin or what but they are always trying to sell me something I really don't want. I wish I could say that it was just one employee but it seems to be the lot of them.
On one of these occasions I was asked if I had my frequent purchaser card, and I had bought a grain steeping kit and tossed it in the box with the grains and forgotten to get it out, (I really don't frequent the place), so I told the cashier, "Oh no I don't have it." and his reply was, "Well why not?"
It's a tragedy. None of the other stores are like this one. It's unfortunate that I live closest to this one, I am now willing to drive out of my way to avoid them. I just felt like I had to write something down about this place, anyone have a similar situation? Thankfully there are three local brew stores in my area that I know of!
Scene: I go in to buy a hydrometer.
Me: Managed to break a hydrometer, just need to replace it...
Them: (getting hydrometer) What sanitizer do you use?
Me: (wondering the relavance, but still friendly) StarSan.
Them: OH! That's horrible that will eat through carpet! You need some EZ Clean.
Me: I didn't realize EZ Clean was a sanitizer, just thought it was a cleaner.
Them: No they don't put sanitizer on the label, it's cheaper that way.
It's the same thing EVERY time I go in. I buy corks and say I buy the cheap stuff that will cause my wine to go bad. They sold me the wrong capping bell and acted like I was wrong because I was supposed to know which way the threads went on my capper. Most recently I went in (and probably for the last time), to buy some sparkolloid for my first attempt at Skeeter Pee and (of course) he asks me what I am clarifying. I explained the skeeter pee thing and he says "oh I wouldn't use sparkolloid." I tell him this is my first try, I want to do it by the recipe and that thousands of gallons of the stuff have been made this way and it seems to work just fine for everyone else. He continues that they have a product that is better, cheaper, and will work faster. I don't know if they have interest in certain products in the store or are looking to get a higher gross margin or what but they are always trying to sell me something I really don't want. I wish I could say that it was just one employee but it seems to be the lot of them.
On one of these occasions I was asked if I had my frequent purchaser card, and I had bought a grain steeping kit and tossed it in the box with the grains and forgotten to get it out, (I really don't frequent the place), so I told the cashier, "Oh no I don't have it." and his reply was, "Well why not?"
It's a tragedy. None of the other stores are like this one. It's unfortunate that I live closest to this one, I am now willing to drive out of my way to avoid them. I just felt like I had to write something down about this place, anyone have a similar situation? Thankfully there are three local brew stores in my area that I know of!
