LarissaEsq
Active Member
People who have other things to do with their time and have schedules from which to work care how long products take to get to them.
to me, 1-2 business days and a note on the website stating they are experiencing delays would mean if I ordered on the 15th they probably won't look at the order until the morning of the 16th. If I haven't heard anything from them by Friday maybe I should be calling Monday morning about my order?
(or have Saturday and Sunday become business days?)
Call me stupid, call me an idiot, whatever you want (I could care less). I subscribe to the 6 P's. Proper Planning Prevents P!ss Poor Performance. Brew days just don't "happen" for me, it takes some planning and effort (cleaning, yeast starter, ingredients, propane, etc, etc).
If I'm on a tight schedule and wanting to brew, I'm going to have my ingredients on hand. I'm not going to be planning a brew day with the hopes that my ingredient order gets shipped on time. Why? Because Murphy lurks everywhere.
If you're concerned (and you have every right to be), wait until Monday and get them on the phone. Talk to a real person. I've ordered through them and had a pleasant experience, and it looks as if the majority of the people here have had great experiences with them as well. If there is a problem, I'm sure they will do everything in their power to fix it. For future reference, I'd recommend placing a phone order instead of internet order to get any questions answered.
to me, 1-2 business days and a note on the website stating they are experiencing delays would mean if I ordered on the 15th they probably won't look at the order until the morning of the 16th. If I haven't heard anything from them by Friday maybe I should be calling Monday morning about my order?
(or have Saturday and Sunday become business days?)
Call me stupid, call me an idiot, whatever you want (I could care less). I subscribe to the 6 P's. Proper Planning Prevents P!ss Poor Performance. Brew days just don't "happen" for me, it takes some planning and effort (cleaning, yeast starter, ingredients, propane, etc, etc).
If I'm on a tight schedule and wanting to brew, I'm going to have my ingredients on hand. I'm not going to be planning a brew day with the hopes that my ingredient order gets shipped on time. Why? Because Murphy lurks everywhere.
If you're concerned (and you have every right to be), wait until Monday and get them on the phone. Talk to a real person. I've ordered through them and had a pleasant experience, and it looks as if the majority of the people here have had great experiences with them as well. If there is a problem, I'm sure they will do everything in their power to fix it. For future reference, I'd recommend placing a phone order instead of internet order to get any questions answered.
Hops Direct is one of very few (two, AFAIK) farms that sell hops directly to homebrewers all over the US. They are a reputable company and have provided prompt service and great prices in the past. Their recent price cut prompted an unexpected spike in demand that they were unable to manage well. They did make an effort to notify potential customers of a possible delay, but they didn't catch all instances of their stated service on the website. While a few of you are frustrated, isn't it reasonable to give 'em a break in this case?
I'd hate to see these guys stop selling to individuals over a few negative incidents during what appears to be an isolated period of high demand.
No, I'm not affiliated with the company or farm in any way.
If it was me and I had to have the hops, I would probably buy the hops I need for that brew day somewhere else but not cancel my order because the price is really good and I can never have too many hops on hand. I don't know how far you are from Washington, but my order was shipped on a Wednesday and I received it the following Wednesday. So 3 days to pack and ship and a week in transit to Michigan.
Hops Direct is one of very few (two, AFAIK) farms that sell hops directly to homebrewers all over the US. They are a reputable company and have provided prompt service and great prices in the past. Their recent price cut prompted an unexpected spike in demand that they were unable to manage well. They did make an effort to notify potential customers of a possible delay, but they didn't catch all instances of their stated service on the website. While a few of you are frustrated, isn't it reasonable to give 'em a break in this case?
I'd hate to see these guys stop selling to individuals over a few negative incidents during what appears to be an isolated period of high demand.
No, I'm not affiliated with the company or farm in any way.
yes, 9/15 was 5 days ago, but not BUSINESS DAYS. our homebrew club has called no less than 4 times in the past week, and never had to leave a message (we placed a large combined order from them). email responses have been pretty timely, too. why you aren't receiving the same type of service doesn't make sense. obviously, from all the positive feedback about them, you are experiencing something out-of-the-ordinary.
*****
sometimes things fall through the cracks, and sometimes companies only know there is a problem when the receive complaints. I'd say to give them the benefit of the doubt for now, and if they don't come through for you let us all know.
Hops Direct is one of very few (two, AFAIK) farms that sell hops directly to homebrewers all over the US. They are a reputable company and have provided prompt service and great prices in the past. Their recent price cut prompted an unexpected spike in demand that they were unable to manage well. They did make an effort to notify potential customers of a possible delay, but they didn't catch all instances of their stated service on the website. While a few of you are frustrated, isn't it reasonable to give 'em a break in this case?
I'd hate to see these guys stop selling to individuals over a few negative incidents during what appears to be an isolated period of high demand.
No, I'm not affiliated with the company or farm in any way.
Except this guy. THIS guy gave a real answer. Finally!
Hops Direct is one of very few (two, AFAIK) farms that sell hops directly to homebrewers all over the US. They are a reputable company and have provided prompt service and great prices in the past. Their recent price cut prompted an unexpected spike in demand that they were unable to manage well. They did make an effort to notify potential customers of a possible delay, but they didn't catch all instances of their stated service on the website. While a few of you are frustrated, isn't it reasonable to give 'em a break in this case?
I'd hate to see these guys stop selling to individuals over a few negative incidents during what appears to be an isolated period of high demand.
No, I'm not affiliated with the company or farm in any way.
I was going to post something similar. Thanks for saving me the trouble.
I'm amazed that they will even deal with us at this price level.
Inconvenient? Yeah, a little. A tremendous price saving to us minion home brewers? Definitely. They supply breweries. I consider the fact that they will deal in such small quantities as a sservice to beer lovers.
I will happily eat up the inconvenience and poop it out as rainbows of gratitude that they even took the time to deal with me.
Then you misinterpreted their statement. They probably should have quantified "slightly longer" so you wouldn't have to guess.thedigitale said:The fact that they are busy means that they need to better set expectations. In my opinion, a "slightly longer" lead time means a day or two. I placed the order on the 15th. They are now four days late on the promised shipping quote, and three days late on actually shipping the order, or providing an updated schedule.
It wouldn't happen because as a pro brewer, you wouldn't be ordering a small quantity of hops with less than a week's lead time.thedigitale said:While I am currently a home brewer, I may at some point decide to go pro. If this happened to me as a pro brewer, it would mean a loss of time, a loss of revenue, and would be damaging to my business. Would that still be ok? Should we still give them a break if it costs money to do so?
Poor analogy. Airline service becomes absolutely abysmal during those times of the year.thedigitale said:Airlines get busy around the holidays, so by the "cheap prices mean delayed service is ok" theory, would it be ok if you booked a flight before Christmas, and the airline said "Sorry, we got busy, but it was cheap and we'll have you at your destination by the 27th? Seems to me that a delay there would probably make people upset.
I guess that's the age of the Internet though. Give me what I want, and give it to me yesterday.
This has nothing to do with the internet. How about this:
GIVE ME WHAT I WANT WHEN YOU SAY YOU WILL!
It wouldn't happen because as a pro brewer, you wouldn't be ordering a small quantity of hops with less than a week's lead time.
I was going to post something similar. Thanks for saving me the trouble.
I'm amazed that they will even deal with us at this price level.
Inconvenient? Yeah, a little. A tremendous price saving to us minion home brewers? Definitely. They supply breweries. I consider the fact that they will deal in such small quantities as a sservice to beer lovers.
I will happily eat up the inconvenience and poop it out as rainbows of gratitude that they even took the time to deal with me.
thedigitale said:I don't understand how it is that most of you are missing the point here.
thedigitale said:It appears that no one here can read.
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