Harleybrew32
Well-Known Member
- Joined
- Nov 29, 2019
- Messages
- 573
- Reaction score
- 1,008
I bought a new Connect controller to go on my 3 year old boiler.
after 3 brews my boiler plug was hot and melted. I was not happy, luckily i was at the end of the boil.
emailed Morebeer and Grainfather. GrainFather support replied back the next day and wanted some photos and a video showing the numbers and issue.
3 days later i get an email they are replacing the connect controller and the 3 year boiler with a new stuff.
Morebeer replied 4 days later said they are contacting Grainfather. need to reply to them and tell them they are replacing it all ready.
cant say enough for both companies customer service, MoreBeer has helped me out a few times with orders.
Grainfather already replaced my boiler once before when my element overload broke.
so if you have an issue reach out to them and see if they can help you.
cheers
after 3 brews my boiler plug was hot and melted. I was not happy, luckily i was at the end of the boil.
emailed Morebeer and Grainfather. GrainFather support replied back the next day and wanted some photos and a video showing the numbers and issue.
3 days later i get an email they are replacing the connect controller and the 3 year boiler with a new stuff.
Morebeer replied 4 days later said they are contacting Grainfather. need to reply to them and tell them they are replacing it all ready.
cant say enough for both companies customer service, MoreBeer has helped me out a few times with orders.
Grainfather already replaced my boiler once before when my element overload broke.
so if you have an issue reach out to them and see if they can help you.
cheers