ThinkingOutLoud
Member
I'm lucky enough to live pretty close to BMW and work regularly takes me within 10 mins of them or so. I've always had great experiences with them and as an outsider looking in, I think I'd attribute things like this to growing pains. If you've "liked" them on Facebook (and everyone should), they had a post about hiring a new person or two just about 2 weeks ago. On my last trip there yesterday or the day before they were out of 1/4" barbed swivel nuts...someone online ordered 40 of them . So yeah, I think they may be overwhelmed with crazy orders like that... Anyway, I can't speak for their online customer support, but I'm sure they're trying like heck to get things squared away so that the support is on par with their in-store quality.
A big +1 for BMW!!!
A big +1 for BMW!!!