I ordered 2-20 Gallon Boilermakers and 1- 30 Gallon, along with false bottom and hop blocker from Brewmasters Warehouse on 3-14-11 and have yet to receive my order. I have contacted BMW multiple times (Probably 20) and Blichmann. BMW never gave me an update about what is going on, unless I asked. I already have a job, it should not be my job to track my own order. Blichmann did tell me that they received my order on 5-12-11. So basically, BMW didn't send my order into Blichmann until two months after I ordered the items but they were quick to take my money out of my account within 2 days (3-16-11). I have never been so disappointed/frustrated. I know alot of people on this forum praise BMW on their service but in this case they Fail. I haven't brewed beer in 3 months because I thought I was going to receive my kettles two months ago, my fridge is empty. I have 3 all-grain kits that have been sitting in my basement for 2 months. I just want my stuff so I can move on with my life. Here's to brewing some time this year "Cheers"