I purchased a used barleycrusher figuring i could always send it in to get re-knulled or whatever needs to be done due to the quality control and lifetime warranty on them.
The mill has been used heavly and wont pull grain through anymore. I emailed barleycrusher and asked whats the procedure for taking advantage of the lifetime warranty. Over the course of 2 weeks i sent 2 more emails (due to no response yet from any) explaining the same thing but mentioned in one of them that it was used in a homebrew store so the rollers have been used a lot.
after 2 weeks i finally get the reply,
does anyone else think this is BS?
The mill has been used heavly and wont pull grain through anymore. I emailed barleycrusher and asked whats the procedure for taking advantage of the lifetime warranty. Over the course of 2 weeks i sent 2 more emails (due to no response yet from any) explaining the same thing but mentioned in one of them that it was used in a homebrew store so the rollers have been used a lot.
after 2 weeks i finally get the reply,
Thank you for your email, Unfortunately the Barley crushers warranty does not apply to mills used in a commercial capacity. The Lifetime warranty applies to all mills that are used in a home brewing setting.
We can sell you a new set of rollers for your mill for $50.00 including shipping.
if there is anything else I can do for you please email me.
Thank you
Randy
B C Products Enterprises Inc.
does anyone else think this is BS?