Originally Posted by zanemoseley
I really wasn't going to disclose the online store as they've had enough questionable press lately and I've been one of their fans going back a few years but it's Brewmaster's Warehouse. I love their brewbuilder tool, ability to add ounces of grain to a batch and their packaging is great. I used to get over 80% from their mill though is what sucks, I was hoping it was something in my process but I'm starting to think it might be the crush.
Email them about it. Who knows? Maybe they've been getting complaints of stuck sparges from other brewers and deliberately loosened it. Maybe it was just a mistake that nobody corrected.
If you don't hear anything back, find another HBS. But maybe this is news to them, or they have a real reason for it, and you can make your decision from that.
Of course, this is why I have a mill so that I get the same crush every time