Why does my LHBS make me feel like a noob?
- Thread starter Pyg
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Help Support Homebrew Talk:
Even though it is bad for business, know it alls at specialty stores demonstrate they care about the hobby. The best archery shop in town has one. He told me the bow I was interested in was a girls bow. He also told a co-worker of mine that had shoulder surgery and couldn't physically pull a bow that, "Anyone who uses a crossbow isn't a real hunter." Condescendingly, to his face, after he had explained his disability. The other guys at this place are great for the record.
This is where the need for "the customer is always right came from". When someone needs some help - Listen, listen, listen, ask polite questions, listen, listen, listen, advise once and then give the customer what they want even if they are wrong. Service pros think they are helping customers by correcting them, but it is my money and I can be whatever kind of idiot I want to be with it. In fact, it is the biggest idiots that spend the most money. Nothing wrong with selling idiots large piles of junk they want. Its the American way.
This is where the need for "the customer is always right came from". When someone needs some help - Listen, listen, listen, ask polite questions, listen, listen, listen, advise once and then give the customer what they want even if they are wrong. Service pros think they are helping customers by correcting them, but it is my money and I can be whatever kind of idiot I want to be with it. In fact, it is the biggest idiots that spend the most money. Nothing wrong with selling idiots large piles of junk they want. Its the American way.
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