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Ways store associates respond (that make you want to set them on fire)

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Well, it happened again at Lowes. I was looking for Vinyl tubing, and silly me asked a question and I got I don't know, let me get someone, and the new guy said I don't know. Then they went back to counting sink strainers..
 
"You mean like a pitcher?"

Being one of those store employees, and better yet manager. You have to look at things from our perspective, just cause your nice and polite doesn't mean we don't think all customers are idiots (trust me there are a lot) recently I had a guy come ask me to help him find a "skin lubricant" and that is all he knew. I had a customer ask me 3 times how big an 8x10 picture was. And I had a customer look at the locked up pitch black pharmacy, turn around and ask "is the pharmacy closed?" 50% of my job is trying to figure out what customers want and to pull there heads out of there a... There other half is doing the same to my employees.

Just cause you and i know what flip top bottles are, doesn't know that everyone does

I'll get off my high horse now, and I'm not trying to start anything, just defending the other side
 
I will be honest and say I could not work retail. Bad enough dealing with people who came to me because I was a skilled tradesman and respected me as such.
 
Today is was the teller at my credit union. I highly desired to shake some common sense into her. I seem to only have these problems with the newer tellers, and the ones who know me are always great.

I hand her $250 cash and a single check and tell her I want to deposit it into my second savings account. After watching me write my account number on the back of the check, she asks me for it.... I say "Sure, it's blah blah blah blah, I also noted it for you under the endorsement on the check".

Her:"ok so $257 into checking?"

sigh

No, put both into the second savings account please.

Her: What's the last four of your social please?

Uh, excuse me?

Her: I need the last four of your social.

For a deposit?

Her: To show your balance on your receipt

facepalm.

I don't need my balance thanks, also for future reference if you look there's a challenge password on my account if you need security validation.

30 seconds later she hands me my receipt and says "it printed with the balance anyways".....

The time before this, I was in there also dealing with a unfamiliar teller.. I was depositing a large cashiers check again into my savings account. She kept asking me "how much of this money do you need"... I couldn't figure out what the hell she was talking about and finally lost my patience and said "Well since the check was made out to me, I'd say all of it. What exactly are you asking me". Turns out she wanted to put a hold on the check to be sure it would clear. Great, no problem but for the love of the flying spaghetti monster learn how to communicate in a clear manner.
 
Our Bed Bath and Beyond is pretty good. They sell beer glasses. When some friends of ours registered there for their wedding, we walked in, saw a sales chic, told her what the deal was and it was like having a personal shopper. And she was hot. That cute kinda hot.

Our Lowes has these old guys who know everything. Their garden center is iffy though. They'll sell whatever with no regard for if it'll actually grow here.

The Home Despot sucks. I've had bad luck with them over the years in several locations anyway and rarely go anymore.

Ace is top drawer. Yes, they bend over backwards to help you. Darn them to heck. But if I say I'm just gonna mill about, like I sometimes do, that's it. La de da da in my own little world. They saved me a bundle on paint too.

I also worked with the general public. The drunk at Taco Bell in the middle of the night public. Some were funny. Most were complete ********. Complete with dingle berries, matted hair, pimples and whatever other disturbing imagery of that region disturbs you. F erry one of them.

And Pizza ****. Okay, that's just what we called that one chic who worked there. She deserved the name. And the idiots who called asking if we had a bigger so and so inch pizza and meant bigger as in more slices and couldn't grasp the idea that it was going to be the same size regardless, yeah, that's why customers get asked seemingly dumb questions sometimes. They ask them first.
 
"You mean like a pitcher?"

Being one of those store employees, and better yet manager. You have to look at things from our perspective, just cause your nice and polite doesn't mean we don't think all customers are idiots (trust me there are a lot) recently I had a guy come ask me to help him find a "skin lubricant" and that is all he knew. I had a customer ask me 3 times how big an 8x10 picture was. And I had a customer look at the locked up pitch black pharmacy, turn around and ask "is the pharmacy closed?" 50% of my job is trying to figure out what customers want and to pull there heads out of there a... There other half is doing the same to my employees.

I need a roast.
What kind?
A roast.
Pork or beef?
Pork.
Bone in or boneless?
Huh
You want bone or no bone?
No bone
Ok here is what we have
Oh, I want the one with the bone
Go f***ing jump off a cliff
 
I will admit that I have run into times at the butcher (less often now) that I was presented with a question I didnt have an answer for. I would usually hide behind "what would you suggest, I am hoping to make X"

tx are like my butcher/meat cutter? Super quiet until a customer asks his opinion on what they should get, and suddenly you have an instant friend...
 
After delivering pizza full time for years I lost all faith in humanity. Customers asking idiotic questions is just normal. Now that I work at a LHBS it's a little better. I try to be extremely patient with customers and helpful. The only customers I don't like now are the ones who come in and ask a million questions but when I tell them the right answer they say they'll stick to doing it the wrong way cause they read it on the internet. That drives me crazy.

I was at a local small business this week. I went out of my way to support this business because I actually know the owner loosely. They sell a product I use everyday and I normally order from an online small business for the past year or so but I wanted to support local. While I was there I was ignored for a long time while obviously waiting for help. One of the two employees was clearly on a personal phone call and the other one was talking to a friend in the shop. Kinda pissed me off. I bought the minimum amount of stuff when I had gone in there planning to spend more than I needed to. I won't go back until the owner is there. That kinda thing makes me nuts...
 
Grocery stores here in md hire a lot of, seriously, mentally challenged people which is great. However they like to give them the task of bagging. We do a lot of cooking and usually get 2 carts full of stuff. I don't know how many times the poor bagger, obviously trying hard to his credit, takes a minute to fill a bag and/or puts cans on top of bread or chips. Great for hiring them but there's other things they can do and it's really annoying to have to wait unnecessarily for your smashed products.
 
I will admit that I have run into times at the butcher (less often now) that I was presented with a question I didnt have an answer for. I would usually hide behind "what would you suggest, I am hoping to make X"

tx are like my butcher/meat cutter? Super quiet until a customer asks his opinion on what they should get, and suddenly you have an instant friend...

Ya. A lot of times people don't know what they want, but.they have some idea what they want to make. I generally like to find out as much as they know what they want and what they are cooking then offer some suggestions and educate them on the differences.

I find that people feel better making their own choice when they feel they are educated, opposed to someone telling them what to get. In turn they like shopping ay my store better (better for the company) and it might prevent a future question or two (better for me).

Many people I work with do not think this way though and I see how customers can get irritated.

I have worked grocery (meat and seafood) for 4 years now while going to school. I love my job and have learned so much about business, people, marketing, etc.

It's going to be hard to leave when I graduate, but the $$$ of engineering will be calling my name
 
Now that I work at a LHBS it's a little better. I try to be extremely patient with customers and helpful. The only customers I don't like now are the ones who come in and ask a million questions but when I tell them the right answer they say they'll stick to doing it the wrong way cause they read it on the internet. That drives me crazy.

The owner of my LHBS looked at me like I was an alien when I mentioned SMASH and said "you can't do that"

Who do I listen to, the LHBS or the internet?
 
Grocery stores here in md hire a lot of, seriously, mentally challenged people which is great. However they like to give them the task of bagging. We do a lot of cooking and usually get 2 carts full of stuff. I don't know how many times the poor bagger, obviously trying hard to his credit, takes a minute to fill a bag and/or puts cans on top of bread or chips. Great for hiring them but there's other things they can do and it's really annoying to have to wait unnecessarily for your smashed products.

The stores usually get a tax break for hiring mentally challenged people.

My girlfriends brother is partially mentally challenged and is not good socially. He worked at Walmart sweeping and such and it really helped him progress.

I think it really helps a lot of them out a great deal and can live with waiting and smashed products knowing this.

...but if its just an idiot punk kid, that's a whole different story
 
One of the better meat experiences I had was that one more person was coming to dinner than I originally planned. So, I was going to need another filet. "Uh oh, I just sold you the last 4 I had... hmm... how about a shell steak?" "oof... not exactly the same..." "yeah, you're right, tell you what, I'll take apart this other cut and give you two smaller pieces of filet instead of one nice filet. Knock a buck off the weight"

Sold American.
 
"You mean like a pitcher?"

Being one of those store employees, and better yet manager. You have to look at things from our perspective, just cause your nice and polite doesn't mean we don't think all customers are idiots (trust me there are a lot) recently I had a guy come ask me to help him find a "skin lubricant" and that is all he knew. I had a customer ask me 3 times how big an 8x10 picture was. And I had a customer look at the locked up pitch black pharmacy, turn around and ask "is the pharmacy closed?" 50% of my job is trying to figure out what customers want and to pull there heads out of there a... There other half is doing the same to my employees.

Just cause you and i know what flip top bottles are, doesn't know that everyone does

I'll get off my high horse now, and I'm not trying to start anything, just defending the other side

Hey Mumbly it sounds like you do the same gig that I did.
 
I had this happen to me twice today with a cashier and a waitress, the waitress saved herself later though.
At Movie theather box office
ME: 2 adults, one child for Escape from Planet Earth. One military. (I had just noticed that they advertise a military discount)
CASHIER: Military discounts are only after 6 pm sir.
ME: That's ok, I only protect the country aft 6 pm anyway (I'm a bit of a smart a)
CASHIER: Oh, like you're in the reserves? (obviously trying to flirt, she tilted her head and did a stupid whorish smile)That is so cool, I had a boyfriend that......(I cut her off)
ME: I do not care about your boyfriend. I want movie tickets for my wife and kid.


I walked across the street to the Brixx pizza place where my wife and kid were waiting and sat down for our lunch before our movie. I like this place, it has good pizza and usually has some good brews. Until today I have always had GREAT service, pretty much the best pizza place service ever. I ordered a Hopslam. My wife thinks that she likes beer too and ordered one too.

Waitress: Here are your drinks! I really like the Hopslam! I hope you enjoy it too!
Me: Yes, I know I will, but can you bring me a regular glass. I do not want a frosted glass. My wife would also like a regular glass.
Waitress: Oh, I guess it is a bit cold outside today huh...giggle giggle
ME: Yeah that's it (avoiding confrontation)
Waitress returning with plain glasses: Here, these are off the shelf, they aren't hot out of the washer, but they are clean.
ME (I've had enough): Now why in the F*** would I want a hot beer glass? Are you stupid?
W: Well, it's cold outside, of course!
ME: I did not want the frosted glass because I enjoy beer. I like to taste beer. It tastes good. When beer is cold, you cannot thouroughly enjoy all that it has to offer. I will now let my Hopslam sit here on the table for the next 20 minutes because it has F*****g ice on the outside of the bottle. You know what? Let me have something off the tap while I am waiting for this to warm up a bit.
W: Sir, you can only have one beer on your table at a time.
ME: You have got to be kidding me....(my voice has now gotten a bit louder) I want to enjoy my beer the way that I enjoy it and that involves actually tasting it.
W: I think it tastes pretty good cold.
Me: (after literally laughing in her face and still chuckling as I make this suggestion) Can I place this bottle of Hopslam on the empty table next to ours and wait for it to warm up a bit? I would really like to drink this beer today.
W: (after talking to manager) that is fine, sir. Does your wife want to put hers over there too?
SWMBO: I will just drink it.



2 Minutes later....SWMBO doesn't like her Hopslam, so I tell her to order an Angry Orchard since I know she will like it. We move her Hopslam to the empty table...
Waitress: Don't Like the Hopslam? I don't care for it much either, that is why I drink beer so cold. (being just as big a smart a as I am)
ME: At least you have a sense of humor. I appreciate that.

The manager is a beer snob and comes over and talks beer with me for a few minutes and he was a bit of a yapper. I like to converse with people who enjoy the same things that I do.
I got our check and the waitress didn't charge me for either hopslam, left her number and a smiley face on the check. SWMBO was pissed! I thought it was funny.
 
Ok, for the sake of karma, I have to post this.

I have a Lifeform leather ergonomic office chair my wife bought for me 11 years ago (same model as this)
lf-lifesaver1_600.jpg


It has all kinds of adjustment levers, buttons, knobs and pumps and was sized for my 6' 5" frame, and is simply a wonderful office chair for someone who spends a good 10 hours a day working at a desk and is prone to back issues (two surgeries and hoping to avoid a third). It was also unnervingly expensive, to me, even as a gift, so I still try to take really good care of it, and as a result it looks pretty darn good.

Recently the swivel mechanism for an arm rest decided it was done and snapped in half, which detached the armrest from its riser. After perusing the retail outlets this manufacturer's chairs are sold through and noting this line has had some evolutionary changes in the armrests I was pretty sure finding a direct replacement part for an 11 year old chair wasn't going to happen, and was a bit upset that my wonderful chair's future looked cloudy.

But after taking things apart in my shop and doing some measuring I had worked out a solution I could machine up, so at least I had a Plan B when I pulled into the local RelaxTheBack store today, fully expecting a less than successful result.

Immediately upon entry a middle-aged salesman greeted me, and I started to relate my story while showing him the broken part and the original sales receipt with the specific chair model and option set listed.

I barely got all that out before he said "Hold on second, I'll be right back" and disappeared out through the back of the retail section.

A minute later he comes out with not only the exact part I needed, but already assembled up with the mating piece that ties the assembly to the arm rest riser.

I was nearly dumbstruck by how quickly this all happened - I literally wasn't in the store more than two minutes to that point.

But I managed to squeak out a "Fantastic! That's it!" followed by "How much do I owe you?", upon which he smiled and said "Just take it, it's yours."

For that he got my profuse thanks and a handshake, the best I could do. I was so taken I had to call anyone who might care even a little bit to tell them about it on the drive home ;)

So...The tide may be running the other way these days but there are still a few Good Guys out there...

Cheers!
 
What kills me is the folks who can't accept that sometimes "I don't know" is a perfectly acceptable answer. It's far preferable to making crap up.

I called up two LHBS's today, looking for golden oats. One, a little less local, but far preferable in terms of service and knowledge, simply told me he had none, and no acceptable substitutes, and apologized. No worries. The next one, much closer, but significantly lower on the knowledge scale, did not have any in stock, but wanted to try to find a substitute for me. I told her I wasn't familiar enough with the grain to name one myself, so she went to her computer and pulled up Google (I've seen her do this in the store a few times before). Within seconds of reaching her phone, she told me "well, 2-row is very similar..." I very nearly argued the fact with her, then thought better of it, and just hung up the phone.
 
What kills me is the folks who can't accept that sometimes "I don't know" is a perfectly acceptable answer. It's far preferable to making crap up.

I called up two LHBS's today, looking for golden oats. One, a little less local, but far preferable in terms of service and knowledge, simply told me he had none, and no acceptable substitutes, and apologized. No worries. The next one, much closer, but significantly lower on the knowledge scale, did not have any in stock, but wanted to try to find a substitute for me. I told her I wasn't familiar enough with the grain to name one myself, so she went to her computer and pulled up Google (I've seen her do this in the store a few times before). Within seconds of reaching her phone, she told me "well, 2-row is very similar..." I very nearly argued the fact with her, then thought better of it, and just hung up the phone.

Only iota of a grain of a bit of defense I can offer for her is at least she was TRYING... albeit horribly ineffectually... to help.
 
I had this happen to me twice today with a cashier and a waitress, the waitress saved herself later though.
At Movie theather box office
ME: 2 adults, one child for Escape from Planet Earth. One military. (I had just noticed that they advertise a military discount)
CASHIER: Military discounts are only after 6 pm sir.
ME: That's ok, I only protect the country aft 6 pm anyway (I'm a bit of a smart a)
CASHIER: Oh, like you're in the reserves? (obviously trying to flirt, she tilted her head and did a stupid whorish smile)That is so cool, I had a boyfriend that......(I cut her off)
ME: I do not care about your boyfriend. I want movie tickets for my wife and kid.


I walked across the street to the Brixx pizza place where my wife and kid were waiting and sat down for our lunch before our movie. I like this place, it has good pizza and usually has some good brews. Until today I have always had GREAT service, pretty much the best pizza place service ever. I ordered a Hopslam. My wife thinks that she likes beer too and ordered one too.

Waitress: Here are your drinks! I really like the Hopslam! I hope you enjoy it too!
Me: Yes, I know I will, but can you bring me a regular glass. I do not want a frosted glass. My wife would also like a regular glass.
Waitress: Oh, I guess it is a bit cold outside today huh...giggle giggle
ME: Yeah that's it (avoiding confrontation)
Waitress returning with plain glasses: Here, these are off the shelf, they aren't hot out of the washer, but they are clean.
ME (I've had enough): Now why in the F*** would I want a hot beer glass? Are you stupid?
W: Well, it's cold outside, of course!
ME: I did not want the frosted glass because I enjoy beer. I like to taste beer. It tastes good. When beer is cold, you cannot thouroughly enjoy all that it has to offer. I will now let my Hopslam sit here on the table for the next 20 minutes because it has F*****g ice on the outside of the bottle. You know what? Let me have something off the tap while I am waiting for this to warm up a bit.
W: Sir, you can only have one beer on your table at a time.
ME: You have got to be kidding me....(my voice has now gotten a bit louder) I want to enjoy my beer the way that I enjoy it and that involves actually tasting it.
W: I think it tastes pretty good cold.
Me: (after literally laughing in her face and still chuckling as I make this suggestion) Can I place this bottle of Hopslam on the empty table next to ours and wait for it to warm up a bit? I would really like to drink this beer today.
W: (after talking to manager) that is fine, sir. Does your wife want to put hers over there too?
SWMBO: I will just drink it.



2 Minutes later....SWMBO doesn't like her Hopslam, so I tell her to order an Angry Orchard since I know she will like it. We move her Hopslam to the empty table...
Waitress: Don't Like the Hopslam? I don't care for it much either, that is why I drink beer so cold. (being just as big a smart a as I am)
ME: At least you have a sense of humor. I appreciate that.

The manager is a beer snob and comes over and talks beer with me for a few minutes and he was a bit of a yapper. I like to converse with people who enjoy the same things that I do.
I got our check and the waitress didn't charge me for either hopslam, left her number and a smiley face on the check. SWMBO was pissed! I thought it was funny.

Wow. Nobody should have to put up with that kind of crap from a customer.

Are you an officer by any chance?
 
Wow. Nobody should have to put up with that kind of crap from a customer.

Are you an officer by any chance?

That surprises me that you think I forced her to put up with crap. The place puts it in their menu exactly what type of glass each type of brew comes in. She failed to do her job as advertised by the menu. I suppose that you would also say that I would be wrong to ask the Applebee's manager to take his improperly hung flag down or to fix his display so that in was proper and in accordance with the United States Flag Code? He refused, by the way, so I took it down and rehung it for him. He wasn't impressed, and I still don't give a crap. Server actually helped me with that one and got a big tip, but I called Kansas City with a complaint on the manager. Their corportate headquarters didn't like his actions much. Now "crap" from a customer would be the guy that takes notes on his server and then leaves an actual tip written on a napkin on what they can do to improve their service.

No, I am not an officer. I have been enlisted for the last 8 yrs. Why would you infer that I am an officer? Is it because I saw something that was not being done right and fixed it? Is that not a good thing? Are you not supposed to expect that your meal and drinks are to be prepared as advertised and requested as a blue collar enlisted member? You're right, I am not entitled to have anything the way that I want it because I did not go to college before I joined the military. I will continue to eat at high class establishments such as the Waffle Shoppe (former Waffle Houses) because that is where society says that I should be. Atleast I will get my soda poured into the red plastic cup and water in the clear one every time without a doubt. Crazy thing is, the service at places like that is almost always better than those corporate chain restaurants.
 
You have to have a little compassion for people working at these stores - I mean seriously they are barely making a livable wage, probably no benefits and they probably work for a manager on a serious ego trip. There's no commission system setup for them to make more money if they help you find what your looking for - so why would they give a sh** - I wouldn't.
 
Wow. You know you're the one acting insufferably, right? EAC indeed.

I had this happen to me twice today with a cashier and a waitress, the waitress saved herself later though.
At Movie theather box office
ME: 2 adults, one child for Escape from Planet Earth. One military. (I had just noticed that they advertise a military discount)
CASHIER: Military discounts are only after 6 pm sir.
ME: That's ok, I only protect the country aft 6 pm anyway (I'm a bit of a smart a)
CASHIER: Oh, like you're in the reserves? (obviously trying to flirt, she tilted her head and did a stupid whorish smile)That is so cool, I had a boyfriend that......(I cut her off)
ME: I do not care about your boyfriend. I want movie tickets for my wife and kid.


I walked across the street to the Brixx pizza place where my wife and kid were waiting and sat down for our lunch before our movie. I like this place, it has good pizza and usually has some good brews. Until today I have always had GREAT service, pretty much the best pizza place service ever. I ordered a Hopslam. My wife thinks that she likes beer too and ordered one too.

Waitress: Here are your drinks! I really like the Hopslam! I hope you enjoy it too!
Me: Yes, I know I will, but can you bring me a regular glass. I do not want a frosted glass. My wife would also like a regular glass.
Waitress: Oh, I guess it is a bit cold outside today huh...giggle giggle
ME: Yeah that's it (avoiding confrontation)
Waitress returning with plain glasses: Here, these are off the shelf, they aren't hot out of the washer, but they are clean.
ME (I've had enough): Now why in the F*** would I want a hot beer glass? Are you stupid?
W: Well, it's cold outside, of course!
ME: I did not want the frosted glass because I enjoy beer. I like to taste beer. It tastes good. When beer is cold, you cannot thouroughly enjoy all that it has to offer. I will now let my Hopslam sit here on the table for the next 20 minutes because it has F*****g ice on the outside of the bottle. You know what? Let me have something off the tap while I am waiting for this to warm up a bit.
W: Sir, you can only have one beer on your table at a time.
ME: You have got to be kidding me....(my voice has now gotten a bit louder) I want to enjoy my beer the way that I enjoy it and that involves actually tasting it.
W: I think it tastes pretty good cold.
Me: (after literally laughing in her face and still chuckling as I make this suggestion) Can I place this bottle of Hopslam on the empty table next to ours and wait for it to warm up a bit? I would really like to drink this beer today.
W: (after talking to manager) that is fine, sir. Does your wife want to put hers over there too?
SWMBO: I will just drink it.



2 Minutes later....SWMBO doesn't like her Hopslam, so I tell her to order an Angry Orchard since I know she will like it. We move her Hopslam to the empty table...
Waitress: Don't Like the Hopslam? I don't care for it much either, that is why I drink beer so cold. (being just as big a smart a as I am)
ME: At least you have a sense of humor. I appreciate that.

The manager is a beer snob and comes over and talks beer with me for a few minutes and he was a bit of a yapper. I like to converse with people who enjoy the same things that I do.
I got our check and the waitress didn't charge me for either hopslam, left her number and a smiley face on the check. SWMBO was pissed! I thought it was funny.
 
Why would you infer that I am an officer?

Because you were being a dick and acting as if the server and ticket girl were beneath you.

When told of a company policy you shot the messenger and gave her crap about a something that she had absolutely no control over. You then assumed that she was flirting with you with her "whorish smile" and treated her with disdain. She doesn't get paid enough to put up with that ****. And you were just an absolute azz in the pizza place.

Actually I was being unfair to most of the officers that I know...

Lighten up, dude.
 
That surprises me that you think I forced her to put up with crap. The place puts it in their menu exactly what type of glass each type of brew comes in. She failed to do her job as advertised by the menu. I suppose that you would also say that I would be wrong to ask the Applebee's manager to take his improperly hung flag down or to fix his display so that in was proper and in accordance with the United States Flag Code? He refused, by the way, so I took it down and rehung it for him. He wasn't impressed, and I still don't give a crap. Server actually helped me with that one and got a big tip, but I called Kansas City with a complaint on the manager. Their corportate headquarters didn't like his actions much. Now "crap" from a customer would be the guy that takes notes on his server and then leaves an actual tip written on a napkin on what they can do to improve their service.

No, I am not an officer. I have been enlisted for the last 8 yrs. Why would you infer that I am an officer? Is it because I saw something that was not being done right and fixed it? Is that not a good thing? Are you not supposed to expect that your meal and drinks are to be prepared as advertised and requested as a blue collar enlisted member? You're right, I am not entitled to have anything the way that I want it because I did not go to college before I joined the military. I will continue to eat at high class establishments such as the Waffle Shoppe (former Waffle Houses) because that is where society says that I should be. Atleast I will get my soda poured into the red plastic cup and water in the clear one every time without a doubt. Crazy thing is, the service at places like that is almost always better than those corporate chain restaurants.

I was thinking more like (Big Horn MT Dew on left, manager on right)

drill-sergeant.jpg
 
He must be from the south. Us southerners like to take it slow and cover our bases. You northerns have what I like to call tight buttholes. Way to efficient for my likens. Ain't nobody got time for that!



image-538451840.jpg
 
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