So SWMBO ordered a new laptop from one of the Dell kiosks back on July 28th. They esitmated a week or so to ship. Well, that time rolled around and it was still in "Pre-Production."
So they called her and said that it was going to be delayed 14days. She calls them, they apologize and offer free next business day shipping.
14 days later still no movement from "Pre-Production" She calls them, looks like it is going to be delayed again. Can't do anything. She gets the automated call asking her to accept the delay (required by the FTC).
Finally last week it was built but took forever to make it back to America. It was in Nasheville Friday and she got the ship confirmation from DHL. But, instead of shipping overnight like they said it was designated "Ground." Called Dell "Oh sorry that was changed past its modification date," they offer $20 off "As a gesture of good will."
Over the weekend the expected ship date changed from the 14th to the 10th. I was able to stay home today until she got home to sign for it....nothing. The software she ordered at the same time was delivered today though by DHL. Was the computer not on the same truck?
Needless to say we are kind of pissed off at Dell. Every time she called or chatted online she was assured that it would ship on time and the reason it was being delayed was the video card, processor, screen (take your pick). And everytime she spoke to a supervisor she was treated like crap as if she was wasting their time calling to see why her laptop was being delayed for over a month.
Personally I think the promise of overnight shipping was offered to save the order and they had no intention of fulfilling that promise. Of course they charge you before they send you the ship confirmation. That constitutes wire fraud IMO. We are planning a letter or e-mail to Michael Dell, I have actually heard of people doing this and an assistant replied and took care of the problem. Oh and the last time she called she asked for his e-mail and was refused, it is published online.
OK, long rant over.
So they called her and said that it was going to be delayed 14days. She calls them, they apologize and offer free next business day shipping.
14 days later still no movement from "Pre-Production" She calls them, looks like it is going to be delayed again. Can't do anything. She gets the automated call asking her to accept the delay (required by the FTC).
Finally last week it was built but took forever to make it back to America. It was in Nasheville Friday and she got the ship confirmation from DHL. But, instead of shipping overnight like they said it was designated "Ground." Called Dell "Oh sorry that was changed past its modification date," they offer $20 off "As a gesture of good will."
Over the weekend the expected ship date changed from the 14th to the 10th. I was able to stay home today until she got home to sign for it....nothing. The software she ordered at the same time was delivered today though by DHL. Was the computer not on the same truck?
Needless to say we are kind of pissed off at Dell. Every time she called or chatted online she was assured that it would ship on time and the reason it was being delayed was the video card, processor, screen (take your pick). And everytime she spoke to a supervisor she was treated like crap as if she was wasting their time calling to see why her laptop was being delayed for over a month.
Personally I think the promise of overnight shipping was offered to save the order and they had no intention of fulfilling that promise. Of course they charge you before they send you the ship confirmation. That constitutes wire fraud IMO. We are planning a letter or e-mail to Michael Dell, I have actually heard of people doing this and an assistant replied and took care of the problem. Oh and the last time she called she asked for his e-mail and was refused, it is published online.
OK, long rant over.