marc1 is correct. I have successfully fermented sorbated cider, but it takes some effort. Simply pitching more dry yeast will probably not do the job. But if you take that extra packet, and get it replicating and pitch it at high krausen, it will work. So , go look for a 1/2 gallon or so of nonsorbated cider or juice. Knudsen's has one, probably other brands as well. Pitch the packet in that, let it go for 2 days and add it to your original.