MoreBeer.com

[Nate R]

My impression is that with the legalization of weed in California, they have people working that are under the influence. I find it really sad that they terminated my account when I was the victim of their ineptitude.

I live in Cali. All my life. Weed is indeed legal now. It has been "legal" for like 10 years (all you needed was a card). Beofre that it was available all over.
I don't think weed has anything to do with this.
Stoners are stoners.

 

[MaxStout]

Sometimes the squeaky wheel gets the oil. Sometimes it gets the boot. I've even seen business training seminars where they will teach business owners to "fire" customers that are too much trouble. "The customer is always right" no longer applies today. It's a dynamic market--from both sides. Customers can do the same thing, "fire" a vendor and take their $$$ elsewhere. What's good for the goose...

I'll try to work with a vendor to fix things, but after a certain point it's better to just give up and move on to some other vendor. It's not like anyone has a corner on the brew supplies market.

Edit: I don't think legal weed has any bearing on crappy customer service. More likely the 1 or 2% unemployment rate in many areas that forces some businesses to hire anything with a pulse.

 

[kh54s10]

Sometimes the squeaky wheel gets the oil. Sometimes it gets the boot. I've even seen business training seminars where they will teach business owners to "fire" customers that are too much trouble. "The customer is always right" no longer applies today. It's a dynamic market--from both sides. Customers can do the same thing, "fire" a vendor and take their $$$ elsewhere. What's good for the goose...

I'll try to work with a vendor to fix things, but after a certain point it's better to just give up and move on to some other vendor. It's not like anyone has a corner on the brew supplies market.

Edit: I don't think legal weed has any bearing on crappy customer service. More likely the 1 or 2% unemployment rate in many areas that forces some businesses to hire anything with a pulse.

The customer is always right is an idea that should never have seen the light of day. Do most anything to please the customer, but there is a limit!!!

I guess high unemployment is better so that you get workers "with a pulse"??????

 

[OG-wan Kenobi]

Edit: I don't think legal weed has any bearing on crappy customer service. More likely the 1 or 2% unemployment rate in many areas that forces some businesses to hire anything with a pulse.

This


I have 2 guys I would like to fire today but I cant replace them

 

[beernutz]

I've been a morebeer customer since at least 1999 when they were beerbeerandmorebeer.com (the domain still forwards) with dozens of orders including 5 during the last year. I relied on them exclusively in the early 2000s when I lived for 5 years where there wasn't a LHBS within 100 miles. I've rarely had a problem with an order and on those occasions they've always fixed it.
</$.02>

 

[italarican]

I've been ordering steadily from morebeer the past 4 years and been happy with them overall. Everything I get is always well-packaged, in good shape, and precisely what I ordered.

My last two experiences have been disappointing, though. The delivery experience used to be like clockwork: the order would process same day or the next, so I'd get my package in 2-3 days (I'm in the one-day shipping zone). Last month, my order didn't process for 4 days and took another 3 to arrive. My buddy & I had to cancel a planned brew day because the package hadn't arrived.

We just had to cancel another brew day because, again, our order hasn't processed as anticipated. We've definitely passed the time estimates they indicate.

I plan to contact them to see if their processing/shipping times have changed. If per policy it's going to take longer for their shipping, that's fine by me. It's just disappointing that we can no longer rely on the processing/shipping estimates they have posted and long followed.

 

[Tony Spencer]

If you use Imperial Yeast do not purchase it from morebeer. By default they do not ship this liquid yeast in ice to keep it cold. This despite the manufacturer constantly telling them they cannot, must not, ship their product without a refrigerant pack. In their defense (although it's a lame defense) morebeer has a drop down box where you can purchase a refrigerant pack for extra money. I ordered my product on Friday. It arrived at my door at 10AM Monday. I immediately opened the box and found the yeast in an insulated package but the temperature via a Thermapen was 72F. So I called Imperial Yeast and asked. They told me not to use the product and that they've notified morebeer multiple times that they are shipping spoiled yeast and it is not to be done. Morebeer apparently doesn't care. The cool part is I live fairly close to one of Imperial Yeast's labs. The told me to stop on by and they'd set me up with some free replacements for what I purchased. So, word or warning, morebeer seems fine for everything else but don't buy Imperial Yeast from them.

 

[Bubbles2]

When I order if Summer I order Ice pack, If ordering winter, just the pack it comes in...Hence the reason the drop down OFFER is there. I have had one from another company that came leaking, I called they said they would send a new one, they did, I pitched anyways and all was fine. I find many coddle their yeast and kids a bit much these days. I'm from the past.

 

[Tony Spencer]

Well, I actually spoke directly to Imperial's lab and they very specifically said not to use it. They offered me free replacements and told me if I wanted to I could use the stuff from morebeer to make a starter. Again, the manufacturer's direction has been clear to them not to ship without a coolant pack. The way I figure it is that if a distribution company is going to ignore the quality control standards of the original manufacturer then they are doing everyone a disservice.

 

[lump42]

It's also best not to order liquid yeast on a Thursday or Friday. The shipment even with an ice pack likely sat in an uncontrolled warehouse or on a truck all Sunday not moving.

Edit: I agree they shouldn't be sending it out without an ice pack. But with the dropdown, it seems they are passing off the cost and responsibility to the customer.

 

[kh54s10]

In defense of Morebeer, unless Imperial is selling the yeast to Morebeer at a lower to account for the ice pack it is none of their business whether they do or not. I do believe that Morebeer always had the option of buying the ice pack. The ice packs are not free and there is no reason they should be expected to be shipping with one for free...

The other thing that surprises me is that Imperial would replace with a quoted temperature of 72 degrees. That is not enough to cause any harm at all to the yeast.

If you were going to make a starter with the yeast it would be about that temperature.

 

[CodeSection]

@Tony Spencer, I guess I do not understand: 1) it is summer so one would think an ice pack (or two) is needed and 2) MoreBeer offers a couple of ice pack choices for a modest fee. Northern Brewer includes ice packs but the yeast cost is higher.

Here is Northern Brewr's warning:
*NOTE:*During summer months, we include complimentary ice packs will all liquid yeast orders. However, it is difficult to guarantee that the ice packs will stay frozen given transit times and particularly hot temperatures. For this reason, we recommend ordering dry yeast during summer months.

 

[Bobby_M]

Well, I actually spoke directly to Imperial's lab and they very specifically said not to use it. They offered me free replacements and told me if I wanted to I could use the stuff from morebeer to make a starter. Again, the manufacturer's direction has been clear to them not to ship without a coolant pack. The way I figure it is that if a distribution company is going to ignore the quality control standards of the original manufacturer then they are doing everyone a disservice.

This is why companies are starting to ban customers. Absolutely unrealistic expectations. If they padded the price to cover a few ice packs, you'd be complaining that they force you to buy an ice pack. Yeast sales are a break even endeavor at best.

 

[Dgallo]

This is why companies are starting to ban customers. Absolutely unrealistic expectations. If they padded the price to cover a few ice packs, you'd be complaining that they force you to buy an ice pack. Yeast sales are a break even endeavor at best.

I get what you’re saying but at the same time if you’re shipping a perishable good, you would think a company would package as necessary and incorporate that cost into the price. I mean that is business as usual. If your packing cost goes up your price goes up and then the customer has the choice to make purchase.

On another note, if my yeast came in at 72 i wouldn’t think anything of it. Most of the imperial yeast are ester forward and I’ll ferment them with a lower pitch at 74 or better depending on the strain. So I would have not been concerned. The date is what would concern me more

 

[CodeSection]

I get what you’re saying but at the same time if you’re shipping a perishable good, you would think a company would package as necessary and incorporate that cost into the price. I mean that is business as usual. If your packing cost goes up your price goes up and then the customer has the choice to make purchase....

I got an idea, how about if the consumer decided if they needed an ice pack or two and then paid for the modest fee? The consumer knows where it is being shipped from, correct? The consumer knows where their address is, correct? I would imagine it would not take much of a Google search to see the weather....

Come on, really?

 

[Dgallo]

I got an idea, how about if the consumer decided if they needed an ice pack or two and then paid for the modest fee? The consumer knows where it is being shipped from, correct? The consumer knows where their address is, correct? I would imagine it would not take much of a Google search to see the weather....

Come on, really?

Give no decision is what I’m getting at. Then include the modest price in your cost. I’m in a family nursery business and we specifically use peat or coco core in our growing mediums and include mycorrhizal to promote healthy root growth and to defend against root disease. This is an extra cost to us but we don’t eat it. We factor it into the cost and it prevents against user error on the customer side if they over water or natue like a blithe. Now we don’t have to hear customer things outside of our control. Again everything I just explained is business as usual and most do these things for quality insurance. Only helps the business in the end.

My grandfather told me a long time ago, “In business it’s always better to have a customer complain about your prices than your quality”

 

[madscientist451]

I don't buy any liquid yeast in the summer unless I can get it at my LHBS.
OK, I'm limiting my brewing choices, but life's to short to worry over a container of yeast going bad.

 

[RPh_Guy]

The mods just had to clean this thread because a bunch of people came to MoreBeer's defense after someone posted a negative review. Let people have their opinions.

My experience has been overwhelmingly positive, for dozens of orders over the past few years.

In the rare case when there is a problem, their service is exceptional, like this:

 

[MaxStout]

I clicked on a random Imperial listing on MB. Just below the product description I see this:

Please Note: For best results we Always recommend ordering an Ice Pack with your liquid yeast. Ice Packs can be found below in the "You might Also Need" section.

There it is, folks. All MB can do is make a strong recommendation. Four bucks for an insulated shipping package and 2 ice packs. It's up to the buyer to decide if that's worthwhile insurance.

 

[bja]

Give no decision is what I’m getting at. Then include the modest price in your cost.

Sure, make people pay for something they don't want or need. Sound familiar?

 

[Dgallo]

Sure, make people pay for something they don't want or need. Sound familiar?

Again under what I was talking about it doesn’t matter. I understand this situation is not morebeers fault, customer didn’t choose to upgrade to the icepack. That being said, If Morebeer made this their standard packaging people can buy their yeast through them or not but in the end, the people who did would not have to worry about hot temperatures in the summer months and Morebeer wouldn’t have to hear from the unhappy customer who forgot to click ship with Icepack or something happened and mistakenly unclicked it. That’s what I’ve been getting at this whole time. So do I agree with the guy who’s upset about his yeast coming in at 72*f (nbd at all btw) and not choosing the icepack option? no not at all. But I’m sure Morebeer gets this often and being in business myself, I understand sometimes its easier to just change packaging methods so you don’t have to deal with the reoccurring issue.

 

[kh54s10]

View attachment 638008
Again under what I was talking about it doesn’t matter. I understand this situation is not morebeers fault, customer didn’t choose to upgrade to the icepack. That being said, If Morebeer made this their standard packaging people can buy their yeast through them or not but in the end, the people who did would not have to worry about hot temperatures in the summer months and Morebeer wouldn’t have to hear from the unhappy customer who forgot to click ship with Icepack or something happened and mistakenly unclicked it. That’s what I’ve been getting at this whole time. So do I agree with the guy who’s upset about his yeast coming in at 72*f (nbd at all btw) and not choosing the icepack option? no not at all. But I’m sure Morebeer gets this often and being in business myself, I understand sometimes its easier to just change packaging methods so you don’t have to deal with the reoccurring issue.

There are a some reasons to NOT include ice packs as standard for shipping... Someone living close by might not want to pay more for the yeast because of cross country customers. You don't really need it all year round. The company might lose business since they now have to charge quite a bit more for the same product that an LHBS will charge. I for one do not order liquid yeast online during the summer. Or spring or fall since I live in Florida. And if I had to pay $5 more because of packing methods, I would never buy online.

I would also worry that in an effort to keep yeast that will be in a truck for 4-5 days would FREEZE on the first day in the attempt to keep it cool for that long with ice packs.

 

[bja]

View attachment 638008
Again under what I was talking about it doesn’t matter.

Of course it matters. MoreBeer doesn't want to lose sales.

 

[Dgallo]

There are a some reasons to NOT include ice packs as standard for shipping... Someone living close by might not want to pay more for the yeast because of cross country customers. You don't really need it all year round. The company might lose business since they now have to charge quite a bit more for the same product that an LHBS will charge. I for one do not order liquid yeast online during the summer. Or spring or fall since I live in Florida. And if I had to pay $5 more because of packing methods, I would never buy online.

I would also worry that in an effort to keep yeast that will be in a truck for 4-5 days would FREEZE on the first day in the attempt to keep it cool for that long with ice packs.

I can get behind that.

 

[Dgallo]

Of course it matters. MoreBeer doesn't want to lose sales.

I can see that. If it’s a break even sale as stated earlier, as long as your stock doesn’t go bad, without profit margins it doesn’t hurt much if you lose those sales

But What if it actually flips it and increases online yeast sales for them in the summer months because more people will have confidence that the yeast will come in healthy? But again that’s hypothetical

 

[homebrewfinds]

MoreBeer is awesome!

 

[kh54s10]

I can see that. If it’s a break even sale as stated earlier, as long as your stock doesn’t go bad, without profit margins it doesn’t hurt much if you lose those sales

But What if it actually flips it and increases online yeast sales for them in the summer months because more people will have confidence that the yeast will come in healthy? But again that’s hypothetical

I would think that they have thought it out and decided that automatically including ice packs and thus a higher price would not be profitable.

 

[SanPancho]

Giiven the detailed explanations ive been personally given regarding their practices, i would be shocked that this wasn’t analyzed and modeled on their end.

They’ve decided to let the customer decide. Cant argue with that.

 

[Mutant]

MoreBeer is awesome!

You must be drunk

 

[Dgallo]

You must be drunk

Something not unheard of in a HB forum lol