This thread has not been posted in for a while, so here you go
I've used MoreBeer since back when they were beer beer and morebeer, even used their coffee site to buy whole beans a few times.
Back in the late 2000's I had pretty much stopped using them as they just had inventory issues, items would show in stock but be out and it became a crap shoot on what parts of your order you might get. So I used other on line sources and fortunately a LHBS eventually opened near me so I was all set.
Recently, due to a relocation and again no LHBS, I gave them a chance. My first order went fine, got my stuff quickly and correctly, happy days! My next order with them has not gone as smooth, here is my recap.
6/30 Ordered/Invoiced ... confirmation email says I will have my items by 7/13
7/6 Charged in full (via PayPal and then onto my credit card)
7/16 (3 days after the original due date) A note that the brew kit is not in stock (it is according to the website), but they are shipping the rest of the order to prevent delay. What are they going to ship you ask? Well a yeast packet and starter.
7/16 [AM] I immediately respond and say cancel the entire order, I don't need a yeast packet w/o the grain/hops kit
7/17 [AM] Email notification that partial order shipped, even though I said to cancel it. Ah the joy of having a yeast packet ship on a summer Friday ensuring it will sit in the heat of a fedex truck for 1 or 2 additional days.
7/17 [PM] I get another note, hey we found one of the kits in the other warehouse, please confirm with your last 4 digits of your CC and we will get this right out. I confirm.
7/17 [PM] An oh hey note, you paid with PayPal so you will need to reorder the item via the website, but we have made a note to comp the shipping (you know that shipping that was free to begin with). I reply, why am I being charged AGAIN for the kit, you were paid in full on 7/6? My account shows no applied credit on this new invoice. Please just cancel this order and refund my money.
7/20 Sorry for all the confusion, A cancellation email will be sent as soon as the account has been refunded.
7/21 Warm yeast packet arrived, oh my precious.
7/25 I requested an update since it should not be that hard to refund money for items that were never shipped. Even offered again to take it as a account credit or gift card.
7/29 Finally got my refund!
In the time its taken them to do this, I placed an order from another vendor, received the times, brewed and its sitting in the fermentation carboy (with a differed yeast).
Well there you have it, just a recap of my last experience, I found it unsatisfactory but YMMV