Kudos to the Tilt guys

[spittybug]

I've been using my Tilt, integrating it to Brewer's Friend and enjoying the insight it gives me to my fermentation for quite a while now. Well, the Bluetooth appeared to have crapped out so I reached out to them. Marcus promptly sent me out a new one (the newer version to boot) and a mailing label so that I could send back the old one for forensics.

No excuses, no hesitation. Just plain good customer service resulting in a happy customer who is more than pleased to share his experience of a good product and a good company. That's the way it should be, right? I wholeheartedly endorse the Tilt and the company!

 

[Alex4mula]

Good to know. I have two and like them a lot.

 

[Saunassa]

That is the type of service that has put them on my list of future purchases.

 

[Murphys_Law]

They are great when it comes to service.

 

[Yooper]

I'm moving this to Company Reviews, for others who may be contemplating a Tilt purchase to see.

 

[CodeSection]

@spittybug, I agree. Marcus gives great customer service. He recognizes the opportunity to turn a negative into positive experience for his customers and thus receives great reviews!