Sorry I've missed responding to this thread over the last week. We've been rushing to get things done in a timely manner. We are about 80% complete with shipping out rewards and will be finishing up sending out equipment as soon as we can.
In the meantime, we've encountered a few problems which you've been discussing. I'll try and address every issue, one at a time.
ThermoBarrel Shipping Issues
We don't have a lot of experience shipping out large pieces of equipment, so we were experimenting with different methods of packaging. We've been using double thick boxes with foam, general shipping boxes with bubble wrap, double box shipping, and combinations of the above.
It seems that the fermenter and the kettle have not been damaged significantly in shipping. But the ThermoBarrel has been dented on the bottom several times. The tab on the latch also gets bent in shipping. It seems that the double thick box with foam plating is the most likely to get damaged in shipping. We will probably need to get larger boxes and thicker foam plating in the future. But that's something we are still figuring out.
For now, if your ThermoBarrel has been dented in shipping, please send us an email. We can work out a way to remedy the situation whether it's by replacing the mash tun or some other means, such as sending a free growler or giving store credit.
ThermoBarrel Dip Tube
The major issue with the dip tube is the seal between the nut and the flare tip. The original design was using silicone tubing, but we switched to a dip tube last minute. I admit that the design is lacking. We were trying to simplify, and tried to remove every unnecessary part. In turn, we also removed some necessary parts by mistake.
We were only able to preform two tests with the dip tube and it worked fine one of the times. So we assumed the other time was because the tube was out of place. Now we see where the real problem lies. (It's pretty obvious, and I can't believe we missed it.)
As some of you have suggested, we will be looking into getting the appropriate sized o-rings for the dip tube. As soon as we find the right size that we can order in bulk, we will mail out o-rings to everyone who got a ThermoBarrel.
The dip tube, the internal fittings, and the free hose nipple we included are all 3/8". The 3/8" design was mentioned on the Kickstarter page in a few places. Sorry if you missed that. It's not an ideal design, but it was the easiest to get it together initially, as it ensures there won't be any leakage into the insulation. If anyone needs an extra 3/8"x1/2" bushing, just let me know and we can send you a free one in the mail.
Also, someone mentioned that the dip tubes didn't look stainless. Is this something that a lot of you are thinking? If so, what gives you the impression that they might not be stainless steel?
Incorrect Fittings for the Fermenter Bulkhead
Most people are having problems assembling these bulkheads. We tested these more than five times and were able to create a seal after a couple tries on all of the tests. How we were able to do that, I don't know. At first when people mentioned they were having problems, I told them just to play around with it a little more and it should work. I'm now realizing that wasn't the best advice. It turns out that the nipples are not NPT, as they were supposed to be.
The nipples will thread into the ThermoBarrel ports all the way, but not into the Heavy Kettler ports or the ball valves. We are now just realizing the extent of the problem. We have contacted the manufacturer about this and are still waiting for a straight forward response, but communication is lacking. In the future we will have to find a new supplier for the fittings.
We are currently looking for a domestic source of 1/2" NPT close nipples. I'm not really familiar with the US wholesale fittings market, so I'm having trouble finding a good source. I know this is highly unprofessional of me, but if any of you have a suggestion where we can buy 500+ nipples for less than $1/pc and get them sent to us within a week, I'm all ears.
Fermenter Lids and Clamps
Two people have emailed me saying the lids on the SteelTank were not clamping down properly, one of which was Frostbrewer. We are replacing Frostbrewer's fermenter. The other KS backer was able to bend the clamps using a combination of vice grips and pliers, although he said he was unable to explain exactly how he did it. We aren't asking anyone to try and fix their fermenters. If anyone else is having this problem, please send me an email and we will exchange it for a properly working one.
In the future when we aren't in such a rush, we will test every single seal before sending out the fermenters.
As an aside, if any of you are actually missing the gasket in the lid, please take a picture and email it to us, and we will send you a new lid.
Contacting Us
We just got the email address
[email protected] set up, and it's supposed to be forwarded to my original email
[email protected]. I guess it's not working. Thanks for pointing that out. The contact form on the website is in working order. But the easiest way to get a hold of me is by writing to the gmail address directly.
If anyone has any other problems, please contact us. Even if it's something small that you don't need fixed, we would still be curious to know. Good or neutral feedback is also very welcome. We are interested in all the various ways to creatively use or modify our equipment. I love that you are going ahead and turning our ThermoBarrel into exactly what fits your needs. We will try and make them easier to modify in the future.
I think when I have time to update the website, I'll go ahead and offer the ThermoBarrel as just a plain vessel, stripped of all the extra parts. We can then sell the ball valve, thermometer, and false bottom separately. As it seems like a lot of you are replacing those parts anyway.
As I've said before, our Kickstarter supporters are still our priority. If the Kickstarter supporters aren't happy, then we shouldn't even try to make a business out of it. So you're concerns come first and foremost among all the issues we are addressing.
I hope that you can forgive our mistakes at this point. We rushed to send everything out early and missed a lot of issues that we could have caught if we had taken our time. At the very latest, our goal is to have a solution to every problem by the original Kickstarter fulfillment date. Please keep the feedback coming.