Kegcowboy.com

[Kegcowboy]

Well that certainly wasn't the case when you asked your question so I am not sure what you are referring too. It was answered publicly and within a reasonable time right? Like within a day or two which is about how long it took to completely assess issues affecting your order to provide you best possible answer instead of the answer that I had at the very moment you asked. If it was all internal then yes it should happen the same day - If we have to rely on parties outside the company it may take a day longer.

 

[sudsmcgee]

I am going to be kind since you did work with me, and I appreciate your efforts.

 

[usfmikeb]

You need to re-read the thread regarding the problems.
https://www.homebrewtalk.com/f19/ever-have-credit-card-number-stolen-223663/

Both Forest and "infidel" (who works at AHS) swore up and down there was no compromise at AHS, their hosting or any other place despite overwhelming evidence to the contrary.

I wasn't on this site when this happened, the only way I know about it is because I was notified by AHS. So, as I said, my experience was vastly different.

 

[gratus fermentatio]

I like this thread, I find it quite useful & even (sort of) entertaining...
Thank you to all who have prosted. Regards, GF.

 

[bluemoose]

Gotta let you know that I ordered when there was free shipping. I called a week later because I had no confirmation of shipment. I was told they were out of the product I wanted. I emailed and Jeff was prompt in responding. I chose to cancel the order because of the delay. Keg Cowboy was prompt in refunding my money.
I agree that communication is the very best thing a company can do in this situation. If I could have waited the extra week I would have. It is always good to give the customer the choice.

 

[SanMarzano]

What is Jeff's email?

 

[Kegcowboy]

[email protected]

 

[SanMarzano]

[email protected]

Jeff

Please return my email today. I have sent 3 over the last week and two web updates. You charged me the day of my online order and then failed to send me any info. If you are out of stock let me know (and you should charge me only when they are in stock). 8 days is more than enough time to ship or at least send me a status. Needless to say I am an unhappy customer

 

[TheMan]

I was getting ready for a plate chiller and march pump order from Kegcowboy...customer service sounds a bit under par...I'll wait a bit on this order and see if there are better reviews of your company Jeff.

 

[bluemoose]

I was getting ready for a plate chiller and march pump order from Kegcowboy...customer service sounds a bit under par...I'll wait a bit on this order and see if there are better reviews of your company Jeff.

I don't think you need to wait. Just give them a call to verify they have the plate chiller in stock. It seems all the problems with KC are from a lack of stock, and that information not being available on the website.

 

[TheMan]

I didn't mean that I was going to order right now lol. Just meant I had eyeballed sellers and was going to purchase from kegcowboy by the end of the year. Seeing so many complaints about how difficult it is when things don't go right is kind of off-putting.

I'll still consider him, but I'll be double checking before any action is made.

 

[lewdog50]

Well in the vendors forum it looks as they are looking for someone to work at their south Carolina location. Im guessing they lost whoever was working there and that was the person shipping their web products. I ordered last Friday, I sent Jeff looking for a status update but I haven't received a response yet.

 

[bellsbrat]

Just to let everyone know my experience, I waited 25 days sent several emails and got 2 promises it would ship, on the 25th day sent a second request for refund and finally got my money back. Then had to place an order with another company.

 

[Revvy]

Apparently you need to make a trip to Cap'n'Cork with Revvy

That's why I never have to mail order....I can't see why anyone in metro detroit would ever feel the need to buy online, we have a TON of decent and even better than decent shops all in a short radius. Cap N Cork, Adventures in Homebrewing, Kuhnens are just three of them. We're in homebrewshop heaven. Heck when I lived in PH huron, besides Cap n Cork, I had 3 places just in town alone I could get stuff from.

 

[beerman0001]

Shop please cancel and refund this order for Dennis if it was not sent yet- Jeff



From: Dennis [mailto:[email protected]]
Sent: Thursday, November 10, 2011 4:43 PM
To: Keg Cowboy Customer Care
Subject: Fw: Order #2515



Jeff,



I have not heard back from you since our last contact on November 01. If you do not have the kegs yet I would like to cancel this order. If you do not respond to this e-mail I will be canceling the payment I made through my credit card company on Monday November 14, 2011.



Thank you in advance







From: Dennis

Sent: Monday, November 07, 2011 3:54 PM

To: Keg Cowboy Customer Care

Subject: Re: Order #2515



Did they come through with their promise?



From: Keg Cowboy Customer Care

Sent: Tuesday, November 01, 2011 7:38 AM

To: 'Dennis'

Subject: RE: Order #2515



Monday is what was promised.- Jeff



From: Dennis [mailto:[email protected]]
Sent: Tuesday, November 01, 2011 7:33 AM
To: Keg Cowboy Customer Care
Subject: Re: Order #2515



Do you know when you might be getting some kegs?



From: Keg Cowboy Customer Care

Sent: Monday, October 31, 2011 9:49 PM

To: 'Dennis'

Subject: RE: Order #2515



I am guessing we need kegs for this



From: Dennis [mailto:[email protected]]
Sent: Thursday, October 27, 2011 3:49 PM
To: [email protected]
Subject: Order #2515



Haven’t heard anything about this order

Order #2515 can you please update the status for me.


Thanks in advance








It shipped Got it today.. I just wish if things where backorderd or not in stock the would let me know.

This is what I would like to see

Good Morning.



We're very sorry for this inconvenience. Upon filling your order, we found that this part is currently out of stock nationwide and cannot be delivered in the time frame that was paid for. We will make every effort we can to get this part in stock and on the way to you as soon as possible. If you would like to change the shipping method to a cheaper option due to the delay, or if you cannot wait and need to cancel this order, please let us know and we will refund you accordingly.



Again we apologize for the inconvenience, and thank you for giving us the opportunity to serve you.



What a diffrence..

 

[drawdy10]

So what happened? Im not following this email chain.

 

[beerman0001]

It shipped 3 days after it was supposed to be canceled.

 

[Will319]

I ordered a plate chiller from them and it was fast easy to order and arrived quickly.

 

[beerman0001]

just think there communication could be better.

 

[SweaterMonkey]

I am now having issues with Keg Cowboy as well.

The business practices are atrocious. They charged me the same day for a 2 keg kit and then I never heard back from them other than the order confirmation. I called them after not getting anything in three weeks some guy named John informs me that the kegs aren't available but he will call me the next day to make arrangements. He never calls back. Then he won't return my calls. I finally got a hold of him today and he didn't even remember speaking to me last week. He said he didn't get my messages because he's "been busy". Then he throws Jeff under the bus about his business practices. Not a healthy indicator for a business.

I've cancelled my order but I'm not getting a warm fuzzy about getting my $309 back. I've left two messages with Jeff and have heard nothing back. I've opened a dispute with my bank about the credit card charges and will engage their services if I don't get something within the next 24 hours.

Overall Keg Cowboy in my experience is horrid when it comes to communicating with it's customers. This thread just further proves a trend. Jeff if you're reading this, please refund my money. $309 is a lot of money to me.

 

[wncbrewer]

I had a similar experience, my items which were listed as in stock, hadn't shipped after 10 days. My inquires were met with brief, indifferent replies. I cancelled my order and will not be dealing with them again.

 

[TheMan]

This is kind of a bummer, I was hoping to see some positive reviews pop up so that I would feel more comfortable buying.

Almost sounds like if you don't mind waiting a month or so for your order to arrive then you will not like this vendor. When I fork over $300 I want that product asap to be honest...

 

[Surly]

This is kind of a bummer, I was hoping to see some positive reviews pop up so that I would feel more comfortable buying.

Almost sounds like if you don't mind waiting a month or so for your order to arrive then you will not like this vendor. When I fork over $300 I want that product asap to be honest...

Well then here is a positive. I had an order that was filled promply. I then ended up with an issue with a part.

The replacement is on the way. Jeff called me personally and is easy to deal with in my experience.

 

[midfielder5]

By the way, after horrible experiences from kegconnection and then these guys, who do I order my homebrew supplies from?

my two cents: I had two good experiences with kegconnection in 2010.

 

[BigUgly]

I have had nothing but great experiences with KegConnection! I changed my order 2 times on them and they were awesome about it. They have a customer for life in me.
I haven't had any deals with KegCowboy, so I can't comment on their service.

Hunter

 

[iijakii]

Ive ordered from both KegCowboy and KegConnection. Both never really returned emails ever, but both shipped me quality products.

 

[Sailor1]

Three emails and a voicemail. No response. I just wanted to modify my order. I now am cancelling the entire order and disputing charges.

I should not have assumed that sponsors here are GTG. My mistake.

 

[iijakii]

There's a difference between companies that lie/falsely sell items, don't fulfill orders etc and the issue here: not responding to e-mails.

I won't ever buy from Keg Connection again after them not responding to my e-mails for an entire week, but I don't think they need to be listed as a bad seller for it, either. I was never led on falsely and got some quality items. Don't really see why Tx would need to interfere here.

 

[TheMan]

From what I see, as long as your order is in stock and no errors are made by them when shipping or item malfunction, then kegcowboy is a good vendor. I don't believe he is at all out to scam anyone or take your money. It's just the customer service area that is no good. Legit business with legit items...If you can't deal with the lack of communication then this is not the seller for you.

This is why I am not prepared to order with him. I'd like to know what's going on with my order if it doesn't arrive within 2 weeks.

 

[allboyshatebras]

Guess it's time to throw my experience in here as well.

Ordered a two ball keg kit w/ dual regulator, hoses, connections and 5lb CO2 container. After a few weeks of watching my order to go "backorder" status, a single phone call to me after multiple emails to Keg Cowboy and no tracking order a box magically showed up that had everything except the kegs. More emails, messages on their site, PMs on this forum and voicemails left and I still don't know where my kegs are, nor do I think I'll ever get them.

Time to call my credit card company, have them chargeback the order and recommend to all my homebrew friends to never do business with Keg Cowboy. Such a bummer as a some communication and a simple refund for the cost of the kegs would have been all that was needed (and was all I asked for).