treacheroustexan
Well-Known Member
I should be clear that I'm not trying to imply that in all situations defective item should be returned back just as any company that quickly replaces an item without investigating the cause can be a bad thing too.
I can ensure you they did a good amount of investigating before sending me this unit. I've been without my unit for well over a month now. I had to send all kinds of pictures and videos of the inside of the control box, etc. I just got the replacement today so I can finally brew this weekend!