Hopinista
Well-Known Member
I really wouldn't go admitting that.
You've never been to the strip then
I really wouldn't go admitting that.
The guy asked for a pale ale. The waitress said they're out of that particular pale and mistakenly suggested a saison as a substitute. The guy bluntly says "that's not even a pale ale" and walks out.
I was not there, so all I have to go on is his version of the story; however, my sense is that her neutral reaction was her way of dealing with a rude customer. He seems to have taken her passive reaction as "OMG she works in the Taphouse and she doesn't even care that was a saison (which happens to be an ale that is pale in appearance) and not a Pale AleTM." Also, bear in mind that the beer menu is written on a chalkboard - which would indicate to me it frequently changes.
Walking out in the manner described IS a dick move. The one who needs to lighten up is the guy who walks out of a bar because a waitress made a mistake in a beer recommendation.
Also, what probably happened is the waitress walked up to the bar and asked the bartender to pull a pale ale; at which point, the bartender told her "Uhhh... we just ran out of that. Ask if they want the Boulevard Tank 7 instead."
I have not read all 614 of the previous pages of the thread, but I would guess that if this is the 14th or 15th time this has come up, then this is probably the 14th or 15th time someone posted a story about how they reacted in an childish manner to a near-minimum-wage employee who appeared to not fully grasp the nuances of various beer styles on the menu.
I hope you began by thanking them... they meant well.
Is this the 14th time, or 15th that there's been a customer vs. server argument on this thread?
On a side note, what did you think of Frankenmuth brewery?
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I see it like this my job is to take care of valve in a refinery so I should know a little about valves. She sells beer she should know a little about beer. Just one man opinion
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Aw, crap. Here we go again.What an OUTRAGE!
You realize that expecting every waitress to memorize the BJCP style guidelines as well as the category into which each of the restaurant's beers falls - and then repeat that information without making an error is a bit of an unrealistic expectation, no? Walking out on a waitress because she has failed to live up to that expectation seems beyond the pale (pun intended - I know, I'm hilarious!).
Except... you are. Yeah I get it - she works at a place called The Taphouse. But, she makes $2.15 an hour plus whatever tips she can make serving rude customers, some of whom simply walk out because she was unable to dazzle them with her command of brewing science.
I doubt she was very sorry to see such a lovely customer go, but it probably hurt her earnings for the night because she had to wait for someone else to get seated in her section.
Somewhere, on another internet forum, is a thread titled "Jerky things customers have done" with a different version of this same story.
I see it like this my job is to take care of valve in a refinery so I should know a little about valves. She sells beer she should know a little about beer. Just one man opinion
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1) He went in to a bar -- one that calls itself a taphouse -- specifically for a certain beer they were purported to serve.The guy asked for a pale ale. The waitress said they're out of that particular pale and mistakenly suggested a saison as a substitute. The guy bluntly says "that's not even a pale ale" and walks out.
I was not there, so all I have to go on is his version of the story; however, my sense is that her neutral reaction was her way of dealing with a rude customer. He seems to have taken her passive reaction as "OMG she works in the Taphouse and she doesn't even care that was a saison (which happens to be an ale that is pale in appearance) and not a Pale AleTM." Also, bear in mind that the beer menu is written on a chalkboard - which would indicate to me it frequently changes.
Walking out in the manner described IS a dick move. The one who needs to lighten up is the guy who walks out of a bar because a waitress made a mistake in a beer recommendation.
Also, what probably happened is the waitress walked up to the bar and asked the bartender to pull a pale ale; at which point, the bartender told her "Uhhh... we just ran out of that. Ask if they want the Boulevard Tank 7 instead."
I have not read all 614 of the previous pages of the thread, but I would guess that if this is the 14th or 15th time this has come up, then this is probably the 14th or 15th time someone posted a story about how they reacted in an childish manner to a near-minimum-wage employee who appeared to not fully grasp the nuances of various beer styles on the menu.
You've never been to the strip then
What an OUTRAGE!
You realize that expecting every waitress to memorize the BJCP style guidelines as well as the category into which each of the restaurant's beers falls - and then repeat that information without making an error is a bit of an unrealistic expectation, no? Walking out on a waitress because she has failed to live up to that expectation seems beyond the pale (pun intended - I know, I'm hilarious!).
Except... you are. Yeah I get it - she works at a place called The Taphouse. But, she makes $2.15 an hour plus whatever tips she can make serving rude customers, some of whom simply walk out because she was unable to dazzle them with her command of brewing science.
I doubt she was very sorry to see such a lovely customer go, but it probably hurt her earnings for the night because she had to wait for someone else to get seated in her section.
Somewhere, on another internet forum, is a thread titled "Jerky things customers have done" with a different version of this same story.
I read a post on here where someone said they paid $15 for a Shock Top.
I read a post on here where someone said they paid $15 for a Shock Top.
The guy asked for a pale ale. The waitress said they're out of that particular pale and mistakenly suggested a saison as a substitute. The guy bluntly says "that's not even a pale ale" and walks out.
I was not there, so all I have to go on is his version of the story; however, my sense is that her neutral reaction was her way of dealing with a rude customer. He seems to have taken her passive reaction as "OMG she works in the Taphouse and she doesn't even care that was a saison (which happens to be an ale that is pale in appearance) and not a Pale AleTM." Also, bear in mind that the beer menu is written on a chalkboard - which would indicate to me it frequently changes.
Walking out in the manner described IS a dick move. The one who needs to lighten up is the guy who walks out of a bar because a waitress made a mistake in a beer recommendation.
Also, what probably happened is the waitress walked up to the bar and asked the bartender to pull a pale ale; at which point, the bartender told her "Uhhh... we just ran out of that. Ask if they want the Boulevard Tank 7 instead."
I have not read all 614 of the previous pages of the thread, but I would guess that if this is the 14th or 15th time this has come up, then this is probably the 14th or 15th time someone posted a story about how they reacted in an childish manner to a near-minimum-wage employee who appeared to not fully grasp the nuances of various beer styles on the menu.
I still stand beside my statement that Rolling Rock is the best of the canned "party beer."
it is NOT unreasonable to expect that the staff knows what they're selling
at best, it's a bit annoying if the server has to run back to the manager or the cook in order to answer all of your questions
happened the other night at All American Steakhouse. wasn't that the waitress didn't know the food menu, she just didn't know which one of 3-Brothers' beers they had on tap.
but, it's a steakhouse, not a taphouse, so I didn't give her any grief, didn't call the manager, just asked her if she would bring me a pint. imperial.
turned out to be their Hoptimization IPA, pretty gosh darn tasty and paired well with my steak
Ever notice that the people who are the most annoyed by this stuff are the IPA drinkers? (half joking!)
Are you saying they are bitter?
In my experience in the restaurant industry... an employee's tips are directly correlated to their ability to sell. Selling good requires knowing about said goods.
I had waiters that were diligent about learning about new wines, beers and food (and they loved free samples), but they could explain what they were selling. I had other waiters that just looked at the menu and read what was there.
No surprise, the go-getters made 2-3x the tips of the slackers. Slackers would complain that people were bad tippers, but it was never a problem with the good waiters. No matter what, you get ****ty tippers, but those that took their work seriously earned more... rightfully so.
My city has several "taphouse" type restaurants, and a few of them are spectacular. Every member of the waitstaff can describe every beer in great detail. Not SRM or IBU, but color, aroma, bitterness, roastiness, etc... they know their ****, and they can sell it.
Of course, there may be an alternate explanation: perhaps she does know the difference, but her boss told her, "hey -- push the Boulevard Tank 7 tonight; it's not moving fast enough." Unfortunately, that doesn't really cast her or her bosses in a more flattering light....
How so? That's just good business sense. We would expect any of our managers to do the same.
Products that don't sell cost you money when they take up valuable tap real-estate. If you have a beer that's not selling well, any bar-owner/manager with half a brain would try to push that product until the keg kicks, so they can replace it with something more profitable.
except, in this case, it didn't work. no sale = no profit
that's not good business
You do an eclectic celebration of the dance! You do Fosse, Fosse, Fosse! You do Martha Graham, Martha Graham, Martha Graham! Or Twyla, Twyla, Twyla! Or Michael Kidd, Michael Kidd, Michael Kidd, Michael Kidd! Or Madonna, Madonna, Madonna!
Do people really have that much intestinal distress from homebrew? I've never had trouble with it.
That was a pretty amazing story.
You actually got your wife to go to hooter's
How so? That's just good business sense. We would expect any of our managers to do the same.
Products that don't sell cost you money when they take up valuable tap real-estate. If you have a beer that's not selling well, any bar-owner/manager with half a brain would try to push that product until the keg kicks, so they can replace it with something more profitable.
At the bar, overhearing a youngish guy with a BMC in front of him: "Yeah, I'm paleo. Pretty strict, too. You gotta have self control or it doesn't do anything for you."
Grain free bud? That must be why it tastes of nothing.
"The reason homebrew makes you sh*t your pants is because most people don't brew in sanitary conditions. They just ferment in a dirty bucket."
We were at are local Hooters(which has 5-7 native beers asked our waitress what was on the craft side of the taps she said "I think Bud" a waitress passing by ran through a list of 6 when she was out of earshot our waitress said "She's new so you'll have to excuse her, I'll give you a few more minutes" I spoke to the Hostess and said the sun was reflecting in my wife's face and pointed to a empty table in the other waitress's area. She moved us and sat a couple of guys at our 1st table. She knew their beers AND the description and style, she was unsure about what the styles meant just what they were. We explained a bit about the different styles when she asked, she seemed genuinely interested in knowing what they had and served. We sat at the bar after dinner talking to the bartender who said that she checks up before and during her shift if any beers/drink specials have changed she was fast becoming a favorite with the bar staff.
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