fed ex sucks

[actech]

Just had to bitch somewhere
Place an order from Williams Brewing 7-1 Shipped 7-2. Arrived at a fed ex location 188 miles away on Sunday 7-5 at 1:50 am and is still sitting there!!!! wtf
Delivery date of 7-10 why????? Get my fn package to me ******** glad no liquid yeast in there.
I know its not Williams issue but I'll probably have to stick to Northern from now on since they are closer and I've not had this happen before with shipments from them.

 

[Hello]

Did you call FedEx to ask what is up?

 

[b-boy]

There are lots of ways to ship an item via FedEx. They may just be using a cheaper method.

 

[Grannyknot]

All courier services suck.

 

[unionrdr]

From what I've seen with either Fed-Ex or UPS, looking at the tracking, the shipment goes all over the place, rather than the most direct route. It seems like that's how they save on shipping costs?

 

[DrunkleJon]

Contact Williams, Contact FedEx. They may have misplaced/lost/damaged/hid your package. I had a package make it all the way from china (STC-1000) to my local USPS distributor and go idle. When I went there it had disappeared, never got a departure scan. How many day shipping did you select? It could be a number of things.

 

[sandyeggoxj]

All carriers will take a turn down suck street at some point. Right now USPS can deliver packages to me to save their life. They are great with regular mail but horrible with packages.

 

[Grannyknot]

My main gripe is the lack of accountability couriers have when they lose or damage your package.
Its almost as if you've signed a waiver declaring the courier not responsible if you ship with them.
Then they put all the responsibility on the shipper/receiver to provide proof of damage & file all the endless claim forms within a certain amount of time. Then take forever to process the claim if they don't deny it.

But in the end, I guess we are somewhat fortunate. I have to use LTL carriers at work on a daily basis. They damage almost every single shipment we make. If the damage is concealed, you are screwed. If your receiving crew doesn't have time to thoroughly inspect the shipment while the driver is still there, you are screwed because it usually has to be noted on the bill of lading by both parties. Filing a freight claim is a headache. The amount of paperwork & documentation required is the equivalent to a tax audit. They deny about 80% of the claims we make. They also require you to pay for the shipment before the claim can be reviewed.

 

[DrunkleJon]

Also that the shipping companies claim no responsibility for damage that results from playing package polo using forklifts unless you insure the package. Its not like they dont charge a crapload as it is to ship stuff.

 

[jekeane]

I had a set of kettles shipped with FedEx the same day. 1 arrived on a thursday the other two sat on a truck 15 miles from my house for a holiday weekend and arrived the following Tuesday.

 

[actech]

Talked to fed ex not sure why it sat they said but it will be there on Friday. If it hadnt sat it would be here today. So much for flat rate shipping. Any other time with fed ex things arrive before the estimated delivery time.

 

[bob1852]

I once had a UPS package (full of expensive camera lenses) sit at their delivery site in my town for a week because the printed address was wrong.

They wouldn't let me pick it up because the address on my ID didn't match the address on the package.

They claimed the only recourse was to contact the seller and request that they file to have it returned (which they of course didn't want to do).

Finally got it resolved by disputing the charge with my credit card company. B&H cancelled the existing order and sent me the same stuff under a separate order.

As far as I know, that package is still sitting there.

 

[KIRBREW]

I ordered some electronic equipment from Dallas TX a couple weeks ago (I live 300 miles west of dallas) . It was sent via FedEx. They sent it to Tennessee, then back to Dallas then to me. Doesn't make much sense to me.

 

[kh54s10]

FedEx, UPS and all other couriers ship through distribution points. It very often makes no sense distance wise to us on the outside of the organization.

OP, you picked a bad weekend. I would expect a delay considering the holiday. I would also expect the same regardless of courier.

I find FedEx to be very good. Barring any weekend or holiday they deliver in a far smaller window than does UPS. If it is supposed to arrive on a certain day FedEx delivers between 9 and noon that day. UPS delivers anytime between 1PM and 9PM.

 

[unionrdr]

I've even had Fed-Ex deliver a day or two earlier, & in the morning.

 

[passedpawn]

I love FedEx. I want to have babies with FedEx. If ever there was a company that was fast company, $MONEY$, that's it.

In my job, I often order parts that I need quickly. Almost weekly this happens. I can order from the company I buy from up to 7PM and get the parts by 8:30AM the next morning. The company is in THIEF RIVER FALLS MINNESOTA FOLKS. I'M IN FLORIDA. Those packages don't just get to florida, or Tampa, they get to my house on my cul-de-sac in Clearwater. FedEx makes this happen magically.

I just shipped a large box to a client in Frigging-nowhereville Missouri. They will have it in the AM. Dropped it off here in Florida 2 hours ago.

We've come a long way from the pony express.

 

[autobaun70]

FedEx is an odd business model, and has 3 distinct divisions (Express, Ground, and Freight). The three are not connected. If you order something express and ground, they will be delivered on 2 different trucks , from separate terminals. The express trucks have purple letters for the "Ex" in FedEx, and ground trucks have the "Ex" in green letters. The express drivers are primarily FedEx employees, and the ground drivers are mostly contractors.

FedEx holds shipments until at least the first day of the delivery window that is quoted for your service level. If you pay for 5-7 business day shipping you will not see it before day 5, even if it just sitting at a terminal down the street, unless you have another package handled by the same service that is scheduled to come earlier.

UPS on the other hand delivers at the first opportunity that it makes sense for them to do so from a routing perspective, even if it's significantly sooner than their quoted time line.

In my experience FedEx handles next day and 2nd day packages much better, but UPS is king for non time sensitive ground shipments. I won't ship documents by UPS under any circumstance because they routinely mangle them.

For FedEx express next day nearly every package is routed through their air terminal in Memphis TN, unless the origin/delivery terminal are the same. I routinely ship fom Greenville SC to Charlotte NC, Atlanta Ga, etc. Nearly always goes on the plane to Memphis even though both places are less than 2 hours away.

 

[Grannyknot]

FedEx Freight....cringe.

FEx: "We'll be there between 8 & 5"
Me: "So I need to have a crew there waiting on your truck all day to unload?"
FEx: "No"
Me: "Oh, so your driver will unload it?"
FEx: "No, they will take it back to the terminal and you'll be charged for storage & re-delivery"
Me: "So I need to have a crew there waiting on your truck all day?"
FEx: "No"
Me: Facepalm

 

[DrunkleJon]

FedEx Freight....cringe.

FEx: "We'll be there between 8 & 5"
Me: "So I need to have a crew there waiting on your truck all day to unload?"
FEx: "No"
Me: "Oh, so your driver will unload it?"
FEx: "No, they will take it back to the terminal and you'll be charged for storage & re-delivery"
Me: "So I need to have a crew there waiting on your truck all day?"
FEx: "No"
Me: Facepalm

Nope. You only need a crew there when the truck shows up, Duh!

 

[Grannyknot]

Nope. You only need a crew there when the truck shows up, Duh!

Best part about it was I did have a crew there all day.
They never showed up.
They came the following morning and another subcontractors crew was nice enough to unload it because my guys had to be elsewhere.