Hi Everyone!
Thanks for the feedback! Just for the record.. We do 100% pay attention to this thread any many other ones. I know I have replied to this thread in the past. Really appreciated the feedback, criticism, suggestions, and encouragement from everyone. It is the only way we can make improvements and make better products.
We appreciate everyones efforts on getting their lids to seal properly. I know some of the units required a bit of standing on the top to ensure a good seal. Thank you for taking it upon yourself do make that adjustment. Going forward we have made two huge improvements that are already implemented.
1. The new 3mm thick rubber gasket that many of you know about.
2. The tops of all the units are ran through a plaining fixture in manufacturing. Basically a big automatic stander. This flattens all the tops properly now so all units being made now and in the future will seal really well.
If you are having issues please contact us directly at:
[email protected]
We have a good track record for getting everyones issues fixed but we can only do that if you contact us directly. Threads, Forums, Social Media, are all great places we keep an eye on but can only response occasionally on them. If you not happy with something please tell us directly and not the forums that we only reply to sometimes.
We have other cool tips here that might be helpful.
https://fastferment.myshopify.com/pages/fastferment-faqs
Let us know if we can do anything and happy brewing!
Please keep the feedback, criticism, suggestions, and encouragement coming.
Best Regards - Cheers,
Casey
Red Dragon
FastFerment
[email protected]